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Jesus was great to work with. We had no issues with the... - Gary
Jesus was great to work with. We had no issues with the service and the car was ready when promised. Will come back again. Thanks
Top Reviewed Service Specialists At This Dealership
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
3hours for an oil change. They did full inspection. I had... - Merlinpaul
3hours for an oil change. They did full inspection. I had a question when picked up and told to just the the bill. Not acceptable.
Took my car to the dealership for engine light on dealer... - Outdoor562
Took my car to the dealership for engine light on dealer kept car for 2 weeks I was charged for services engine light still on
The whole staff from front desk people, to the service... - Jcotphoto
The whole staff from front desk people, to the service advisor Aloha, to the mechanics who do such good work are a pleasure to work with. I have used this facility four times and have been very pleased with the customer service and quality of work each time. It’s a pleasure to endorse this facility. I would recommend them to anyone.
Amazing Service - sk33
Was a great surprise to see Jay Kaufman back at your dealership. Its refreshing to have consistent communication and consideration of my time and money. Welcome back Jay!!!
Terrible communication, poor work, car returned dirty... - dmharban
Terrible communication, poor work, car returned dirty (greasy finger prints everywhere). All mirrors and instrument panel/car aids moved from owner preferences. Car messing up again the week after it was returned. Car was in service for > 5 weeks. Bought a certified car many of the certification check items were not completed prior to purchase. We owned the car for 2 months <2000 miles out on the car when it needed to be brought in for service.
The worst experience I've had with a dealership in my... - Katorican
The worst experience I've had with a dealership in my life ! I don't have the time right now to list because I need to try and find a ride to work after paying almost $7000 . Pic#1 is how dirty the car was when it was "finished" Pic#2 missing tow hitch cover Pic #3 missing bolt cover for windshield wiper #4 Dirty front air spoiler was put on my rear seats( I had the interior detailed there for almost $500 approx 4 months prior) They broke the starter during repair of oil sump almost had to pay for that . They said there was no refrigerant in the cooling system, I used to use the air conditioning every day until then ,because I dont like opening windows and let in dirt and debris and road noise.They said that I needed a new battery and alternator and because of that I wouldn't make it home ( which were both less then six months old and worked fine) They said that my dashboard was displaying multiple warnings referring to the charging system. I let them know about a small wire on the NEGATIVE battery terminal that sometimes doesn't seat correctly will cause multiple charging system warnings,Gabriel told me to show Matt Mullinex ( Mechanic) what I was talking about since I was on my way there anyway. When I went to show Matt he was already irate Im assuming because I questioned his expertise and proceeded to (in an agitated manor) to show me a wire that he "fixed" on the POSITIVE terminal . His attitude at that moment caused me not to be able to show him the wire I was talking about. As I walked away from my vehicle and the mechanic I asked Gabriel Guzman is that the way a Representative of Land Rover supposed to act , Gabriel responded by saying that Matt doesnt interact with the customers too often and That its his (Gabriel's) Job to interact with the customers and hes trained to do so not Matt. Ive worked in customer service previously and it is my knowledge that EVERYONE who works for a company is a representative of the company and should conduct themselves in a professional manner at all times.This is why I believe that the dirty grimy vehicle part was intentionally put on my leather and suede seats after paying almost $500 to have them detailed , thats not a training issue, its a common sense issue.I did make it home and the battery and alternator were fine.To be continued....
Service Department Scam and Unsafe COVID Conditions - enonymous
!!! COVID-19 UPDATE !!!
I originally made an appointment on their website to get my car serviced on Saturday because my check engine light has been on for the past month. I have not been using my car much due to stay at home orders. I have not wanted to take my car to get serviced because I was unsure they were taking the right precautions.
When I got there, it was empty and the service manager, (I think Luke) stated that there must be a mistake because they are not able to check engine lights on the weekend. I brushed that inconvenience off and he said they will look at it on Monday. I said that was fine. During our talk, one of the service members came to talk to him (while I'm next to him) and was not wearing a mask.
On Monday, they called me telling me that there was a "gross rodent infestation" in my engine and it would be about $250 to clean one thing and $250 to clean another. So about $400-500. He told me that it was extremely disgusting, urine and feces and everything. He also stated that there was a smell coming from the AC and that there was a part needed to repair the engine. I told him I would call him back to let him know what I was going to do.
I consulted my father and he said that he would clean it for me instead of paying FIVE HUNDRED DOLLARS to clean the engine.
On Tuesday, I went to pick it up. I entered the service center and the workers were not wearing their masks correctly. One person's mask was so big, it was falling down and exposing his whole mouth. Another woman removed her mask to talk to me then joked about not being able to understand people wearing a mask. I felt so uncomfortable because I have been being so cautious during this pandemic. I asked if they had replaced the part for the engine and how much it was and they were unable to tell me any information about what got worked on in my car. They had no idea.
I decided to wait outside after that because I noticed at least 2 service managers not wearing a mask at all. This is where I started to get angry because they were not taking our health into consideration. They did NOT make me feel safe or taken care of.
When I got my car, they had not installed Apple Car Play like I asked them to (I had gotten an email about a free update). The check engine light was off however so I was happy about that one thing.
When I got home, we opened the hood of the engine to clean the "rodent infestation." To my surprise, THERE WAS NO RODENT INFESTATION AT ALL. There were 5 tiny rat xxxxxxbut that was all. Are you telling me that they were going to charge me FIVE HUNDRED DOLLARS to clean that? There was NO rat infestation, no urine, no smell coming out of my AC. They completely lied and manipulated me. Clearly, they are desperate for money during this pandemic.
I would expect to get 5 star service if we are paying for such an expensive car. They did not take care of me, at all. They left me furious and disrespected. I can't believe they tried to scam me while at the same time, putting me at risk for coronavirus. Unbelievable.
I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp
I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!