Great Repair Team - gmcgee6367
Great repair team. Quality of the work is excellent and was able to work with the staff to resolve any open issues in a quickly and timely manner. I typically work on my own cars but these guys are top notch so I feel comfortable having them do the work!
Top Reviewed Service Specialists At This Dealership
service- they charge you for a complementary loaner car - markymark
I still don't understand but for a dealership that speaks about offering complimentary loaner cars, I was charged roughly $10.00. what is the point? you have customers that are spending money in your shop and you charge for us to have a loaner car. I thought complimentary was free. I understand it's for gas and cleaning but change your marketing - don't offer 'complimentary loaner vehicles'. Might be jumping car brands when I'm ready for a new car.
Asst Service Manager
Kelly Kennedy our service manager - Richmyrn
We unfortunately hit a curb while driving last night. I called Kelly and he was going to call roadside. However roadside must have had a long wait time When I called back he asked where we were and was there in less than 10 minutes to change the flat tire himself. That is what I call first class service. Thank you so much Kelly
Customer Service - Candyman
It seems the only time they will pay attention to you is if you have an appointment they don’t want to help you when you are a walk in always two week book. When they did service my car still wasn’t done right I had to take it to another location with no appointment and was well taken care of. They also will tell you vehicle is ready and it’s being wash but once you receive it that also never happened. I will rather drive to another Lexus dealership than bring my car back there.
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
I took my tow truck into Reliance a few months ago, the... - stevefutterer
I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email email@example.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.