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I have lived in Bristol for 31 years and I have never... - Jeremiah860
I have lived in Bristol for 31 years and I have never bought a vehicle from Stephen automall. Well that changed today Nov 24th 2020. I saw that they had literally the car i was looking for in the show room a used 2018 Dodge charger scatpack. It is loaded with options. They had the car listed at an amazing price which i could not pass up. I contacted the dealer and was there within 1hr. I met with Dean the salesman, Brian Fisher, the sales manager and Frank the finance manager. They all were very professional very respectful with the 6ft rule and very friendly. They gave me top dollar for my trade and then some and got the terms and payment I wanted from the bank. I could not have asked for a more smooth transition. I feel they went above and beyond to get me everything I asked for.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Internet Sales Director
All fine. But, it was a poor job of washing. Inside... - CONWAYBRAYS
All fine. But, it was a poor job of washing. Inside windshield dirty. Door sills muddy. Almost not done at all.
But the rest of service was good.
Sales and Leasing Consultant
Robert DeVito is Great! - Matthew1011
Robert DeVito and the staff at Minchin Buick/GMC are excellent to deal with! They provided A great sales experience and a very low pressure environment! The pricing is excellent and if you’re looking for a new vehicle you owe it to yourself to come in and see Robert and the team at Minchin!
Broken Promises - drewmccrayon
Broken promises. I bought my truck from this dealer about a year ago and it has been the worst decision I have ever made. The truck is fine, now, but the service I received has cost me lots of time. When I originally bought the truck i was told that the vin etching was not optional because they "vin etch all of their vehicles". This may be true, however, I later learned that it is an optional warranty that they are charging for and not the actual etching of the vin. Not fully disclosing it as being optional is illegal. Moving on, i bought the truck and after getting it home i found out there was a laundry list of things wrong with it that should have been caught in the CPO inspection. Although they were all covered under warranty after fighting over it my truck still had to spend a week in the shop only a month after i bought it. I had so many problems I had to go to GM corporate because of how dissatisfied I was that a truck I spent more than $30 k on had to already go into the shop. Soon after my complaint was filed I received a call from Jamie the Used car sales manager who offered me two free oil changes to make up for the hassle. Although almost too little too late I accepted and even told the GM rep that they attempted to make it up to me. Now I tried to use these free oil changes and Jamie himself told me that he doesn't remember our conversation and would not honor both free oil changes. Instead he offered me one free oil change out of the goodness of his heart. This is just another way that Gallagher BUick GMC has over promised and under delivered. The team at Gallagher clearly doesn't know the meaning of being a company of their word. I don't feel like I bought a vehicle from a reputable GM dealer, instead it feels like i bought a truck from a buy here pay here business. I hope my bad experience encourages others to take more time and consider whether they really want to do business with a dealership who only cares that you take the vehicle off of the lot.
Stephen AutoMall Centre
Scranton Cadillac Buick GMC of Vernon
Finance and Insurance Manager