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Service at Stamford Ford Lincoln was truly wonderful! Got... - Juice
Service at Stamford Ford Lincoln was truly wonderful! Got my ‘93 Bronco right as rain and on the road again after many years in the garage!
(Try the lemonade!)
Top Reviewed Service Specialists At This Dealership
Stevens Ford is and always has been the best Ford... - Jeff@Blasius
Stevens Ford is and always has been the best Ford dealership I’ve ever had the pleasure of doing business with! Thank you Kim and Anthony in service for accommodating my father. They did what other service centers couldn’t and went above and beyond to ensure that his car would be fixed the right way the first time. I think it’s important that anyone reading these reviews knows that these are people you can trust wholeheartedly and no that they care about their customers well-being. Are there other service stations out there that may be cheaper sure but you get what you pay for . They may not always be the cheapest but they’re by far not the most expensive. Finally a special thanks to Mike Healey and and David Stevens for everything he has done for me and my family !
Before I write a review on how long I’ve been trying to... - Kingkem
Before I write a review on how long I’ve been trying to get my car situated and fixed properly as that what insurance is for. I’d like to talk to someone to make sure this is not what really goes on over there.
My mother bought a car from here not that long ago. She... - Brooke_finch1019
My mother bought a car from here not that long ago. She absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with glasses who was extremely rude. She told my mother that it would be $105 to fix the issue. I’ve been a service advisor for 10 years, and so has my other sister. So, she wanted to charge my mother an hours worth of labor to have a technician shove my mother’s moonroof closed essentially. When my mother said she didn’t have that kind of money at the moment she brushed my mom off and sent her away. When my mom was sitting in their waiting area calling me trying to figure out what to do, she over heard this rude woman talking about her to a Technician saying, “She has no money to fix her car, so we’re not doing anything.” The only reason my mother knew she was talking about her is because she heard the rude woman say “her daughter is a service advisor.” For the record, my entire family is in the automotive industry, and we work for multiple different manufacturers. This woman is the exact reason people hate coming to car dealerships. Because of disrespectful, uneducated, unprofessional employees like this woman. How dare you disrespect my mother, how dare you try and take advantage of someone who needs help. I truly hope you see this, and I hope there are some repercussions for your actions. You should be ashamed to have this woman as an employee at your establishment, because if this is how colonial represents itself no one I know will ever come to any of your stores.
Would not honor service contract - Ron
Gengras purchased the Lincoln dealership from Crowley and would not honor the purchased service warantee that included free oil changes. Cost $2400 plus.i would not recommend doing business with either dealership
I am absolutely appalled by the custsomer service I... - Jiovanni Fusco
I am absolutely appalled by the custsomer service I received at Hoffman Ford of East Hartford if this is how they treat everyone I don’t know how they are still in business, in fact I hope the owner realizes what kind of people he has working here and FIRES THEM ALL. So here’s what happened I brought my 3 year old car in because it had a misfire it took a month for them to actually look at it and since I rely on this car to make money I lost a months worth of income. Once they actually looked at it they charged me almost $300 in diagnostic fees which made me very upset because I am a mechanic and I knew this was a simple job. It was either the sparkplugs or the coil packs. The mechanic told me my sparkplugs and coil packs were working just fine and that my cylinder head probably needed to be replaced he said it was most likely cracked or had some kind of mechanical failure. I trusted his opinion since he was the Ford expert or so they told me. They couldn’t give me an exact price but they told me it would cost over $4000 to repair since I only had $3000 I took the car back bought the parts from the dealership and had a friend do the job because it would be half the price. My friend had dealt with Hoffman before and he didn’t trust them because they have not only ripped him off in the past but they had also done so to a numerous amount of his customers. So the first thing he did was check the coil packs which were bad, we bought new ones and the car was fixed for less than $200. So I went back to Hoffman Ford attempted to return $1000 worth of parts which I was told cant be done because they were special order and 30 days had passed even though they were unopened and still in box they refused to take it. They told me to sell it on the internet which has not been successful nearly 5 months later. I also went back to the service department and talked to the manager, I was only asking for my diagnostic fee be refunded because they lied to me he said “did you sign the paperwork?” I said “Yes” he then said “Then I cant help you. Why would you sign it if you weren’t going to pay?” I then told him it was because I hadn’t known that they lied to me yet, he then told me there are absolutely no refunds. The manager refused and accused me of making the whole story up. He told me that I have no evidence to prove that they told me I need a new cylinder head which is a complete lie because they told me to my face that I needed one. Based on this experience I would highly suggest you go somewhere else these guys will rip you off.
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Thank you Cathy!! - Victoria Guerrera
Cathy Reed is an exceptional and professional car saleswoman. She was very knowledgeable, and polite. In the future I will be back to buy a car from Cathy due to how pleased I am with my experience. I love my new car!! Thank you Cathy!
I am very picky about who works on my car and this shop... - sunlover
I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!