Quick service - garyc
Oil change and tire rotation top off fluids and inspected brakes, etc. About an hour wait. Free internet, comfortable wait area with free coffee, tea or bottled water.
Fantastic experience and AMAZINIG staff! - Chelsea Q
I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 minutes! Come to find out I had a super tiny nail in one of my tires that another dealership was unable to detect. Thank you Chevrolet of Dover!!!
No transportation missing important meetings - Unhappy
My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go off it did. Month later my enclave slowed down on me at 1 am what a scared feeling that was had it towed to Porter. No loaners until Wednesday morning. I have 3 very important meetings I I was to attend
I am just so alarmed. If problem was addressed when I first started. I would not be in this situation.
Great service! - henfeathers
From start to finish my experience was great! They were kind and helpful to a senior citizen and my repair was done sooner than I thought it would be! Highly recommend, and will definitely return!
Left me hanging - Mike1234
Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed large oil spot in driveway. Investigation revealed leaking oil filter. Left vehicle sit all weekend, called First thing Monday morning, explained situation. I was told I could bring it in Thurs or Fri. Let my displeasure be known to person who took my call. Also contacted them through one of their online contact forms. I got a very nice email thanking me for considering Willis for my car purchase.
Crawled under truck, filter was loose....tightened and took to another Chevrolet dealer that day. Expected better
Don't waste your time!!! - cherlihy
Purchased a brand new 2015 Chevy Malibu on Dec. 18th, 2014 which was not completely functional. GPS and OnStar did not work at all. Nice large fancy LCD console with tons of options, and not a single one works except Sirius XM. Was told it was a simple fix, then 2 days, now possibly more than a month due to a defective part which is backordered. Was told GM is having issues with the new supplier of GPS systems in their new cars. Burton passing the blame to GM and we're driving a brand spanking new Malibu that is NOT fully functional. These folks don't have a clue what's going on, and nothing but constant excuses. They simply refuse to take the car back and put us in a new WORKING vehicle. The only offer is a "loaner" until the issue is resolved in the upcoming months. Will never buy another car there ever again.
August 2, 2018
The Malibu I purchased (same as above) needed to have the brakes serviced. The service was supposed to be a simple rotor and pads replacement. Called, made the appointment, we were told it would take approximately 4 hours to complete the work. We dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morning. The next day we waited until 3pm and had not heard a word from IG Burton Seaford. We called to check on the status of our car. We found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single bolt. We were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm. We paid 1100+ for a simple pads, rotors and abs module replacement which was just plain robbery. Drove off the lot, to the first traffic light approx. 1000 feet away, and the car was making grinding sounds. Took it back to the IG Burton, and they said, “oh wow, yea, the rotor is out of alignment.” which now was going on 6pm Friday evening. Again, they gave us a “loaner” car and have had our car since Thursday evening. Today is Monday, 4 days later and our car sits at the dealership because of a screwed up simple routine brake job. No one has not once called us during this incident.
Do yourself a favor and stay clear of IG Burton. The mechanics and service department are morons. After this, we will never do business with IG Burton EVER again.
$1100.00 Really? After research, here is the following break down:
$147.00 - 2015 Chevrolet Malibu ABS Control Module New OEM
$55.00 - 2015 Chevrolet Malibu Front and Rear Brake Pads
$155.00 - 2015 - Chevrolet Malibu Front and Rear Rotors.
TOTAL: $357.00 in OEM parts.
Yes, we got royally screwed and scammed IG Burton.
Aug. 6, 2018
So the car is done, we got a call. We were also told over the phone that they were considering some type of compensation, but due to the negative review on Facebook, they said there will be absolutely no compensation because of the review. 🤣🤣🤣 This should be another reason folks need to avoid doing business with IG Burton.
Warranty work - Shane86
From start to finish everyone was helpful and professional this was a very good experience as have several past visits. My next vehicle purchase and service will likely bring me back.
It's worth the extra drive somewhere else - SS396
First dealt with this dealer in 2001 with a slightly used vehicle. They used every stereotypical car salesman tactic known to man but in the end their price was cheaper so we went with them. Before signing the paper on the vehicle it was noticed that a front alignment issue existed. It was purchased with a written agreement to remedy this. Months later, after multiple attempts at fighting the dealer to honor the agreement, it was finally fixed. At the time we vowed to never buy here again.
Flash forward 13 years and we dared to venture on the lot again. This time they happened to have another slightly used vehicle that matched exactly what we were looking for. It took over a week to actually buy the car because of the grueling and infuriating salesman's games they put you through. We did finally get another fair price though. This vehicle has been back in the shop 6+ times in a little over a year and every issue has taken multiple trips to the shop and a lot of arguing to finally get it fixed. Some issues have taken 6 months or more before they finally fix them. Prepare to be lied to, told multiple stories, and even get hung up on by the service team before your car is fixed. Its clear that their first goal is to have you just give up and live with the problem. And here's the kicker. They significantly damaged our vehicle on the last trip and have laughed off the idea of fixing it.
Buyer beware! The drive to another dealer in the area is surely worth it. We won't be fooled again.
I received high quality and very friendly service. I can... - wayneporter47
I received high quality and very friendly service. I can not think of one thing or one area they could have done better. A+++++ Highly recommend.