People of class - Amar Patel
Dealership offers professionalism and class. The process involved having complete control from the beginning to end. There was no sence of pressure or urgency in selling me a vehicle, I felt comfortable throughout the entire process and had all my questions answered. I specifically worked with Andre with sales, a gentleman, experienced, knowledgeable, and most of all trustworthy individual with patience. Had the opportunity to interact with the GM and financial team Pete. Pete works you through the entire process and explains in detail exactly what you are paying for and how much. All in all, would like to return for another purchase as soon as possible.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Outstanding Service - edmundshanks
Our salesperson Amit Sharma was extremely helpful in fulfilling our needs. His knowledge and expertise in regards to what he sells is excellent. He was very helpful in explaining how the entire process works, and was more than capable of answering any questions we had for him regarding the vehicle. The dealership definitely has great staff, and the Service Manager was willing to answer any questions we had for him. Overall, we highly recommend this dealership to anyone interested in a Fiat, or Alfa Romeo.
Mathew is the man! - Ryonne
Mathew was very helpful. He even went out of his way to send additional photos directly to my cell. Very professional and helpful. I will be sure to use them again, when my wife starts looking for a vehicle.
Horrible customer service! - acrum71
Hopefully 3rd time repairing the same issue will work out this time. I have to say that their customer service needs improvement. I called several times to check on my vehicle, spoke with Andrew who informed me that he would call me either Tuesday or Wednesday since it was almost done. However; that call never came so I called Friday and left messages. The phone operator (very nice lady) tried to help and after about 15 minutes of being on hold she advised the vehicle was ready. I arrived to pick up my vehicle and drop off their rental, and spoke to Andrew who advised me that per Alex we were going to be charged for labor even though this was a warranty repair (3rd time repairing). Informed him I wasn't paying anything and to call Alex and advise him. He got back on the phone supposedly to speak to Alex. When he got off the phone I asked for an answer 4 times. I actually had to say "hello are you going to answer me"? He completely ignored me! Then said Alex said to "Take care of you". Why was that call even necessary if it's their policy?
The issue I have is their repair warranty states 12-month warranty on repairs, which includes labor so why was he trying to charge me and how many other customers has he done this too? Not good service since this is also a guaranteed repair shop for State Farm and I'm sure a few other insurance companies.
Maserati Alfa Romeo of St. Petersburg