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Now called Midway Hyundai - Excellent buying experience! - KatieRu
After a poor experience at a dealership in North Spokane, my husband & I walked away from a deal on a pre-owned Jeep Cherokee that checked every single box on our list. The Jeep was great, the price was right, but the sales manager was pushy & rude, so we walked. The next day we found the same model at Midway; a year newer but lacking a couple features that were on our wish list. From the moment we arrived it was obvious though that Midway was worlds apart from the first dealership. The atmosphere was inviting and relaxed; and our salesman Curtis Heirston was friendly (also funny), understanding, and genuine. Also, Curtis recognized right away that I (“the wife”) was not simply along for the ride, but rather just as much in the driver’s seat as my husband when it came to making this deal. The previous dealership was dismissive of me and my research and focused the conversation directly to my husband. Curtis at Midway on the other hand was impressed with my knowledge, and super respectful and equally attentive to us both. I should mention that Derrick in finance offered the same genuine respect and friendly disposition as well - especially considering we were pre-approved and using outside financing. This seemed to be a major pain point for the previous dealership, but Derrick was gracious about it and it was really a “non-issue”. From Curtis working for us to get us this Jeep, to management (who we didn’t even need to meet because they let Curtis do his job), to Derrick in the finance department wrapping up the particulars – Midway listened to our needs, understood our budget, and delivered a deal that we are more than happy with! This Jeep may not have a tow package or memory seats, but I don’t care! Sacrificing those features to do business with folks who understand the value of customer service and relationships is well worth it! Sincerity are integrity are priceless, and as it turns out those are the two things that I love the MOST that came with our 2016 Jeep Cherokee Limited! Thank you Midway! Seriously, thank you!
Got ripped off!! talked into a car I didn't like, was... - cristy.m.mcneely
Got ripped off!! talked into a car I didn't like, was bs'ed into believing I could trade-in a year. Found out just how much I was ripped off!!
Worst Customer Service in the Service Department - Mazda Owner
They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer service and don’t make side comments as you are walking away from customer because I was able to hear what you said and that was un professional. I would take your business somewhere else’s where they will treat you well and appreciate your business and want you to come back. Did not feel I was a value customer to them just another number passing through there service department.
Terrible Service and Communication - jk55
The sales representative was so rude and disrespectful. There was no communication from him. I asked what the price of the vehicle was and he refused to tell me. All he would tell me is what my payments would be. I asked him to fix a couple things on the vehicle and he said he would ask, but never did. He lied the entire time I was there. He was not transparent at all. Any question I asked he did not know the answer to, nor would he offer to find out. I eventually purchased a vehicle from this dealership; they stated that it was fully financed when I left. Over a week later I received a TEXT from the salesman stating that the financing wasn't approved and I had to return the vehicle. I had not heard anything before that. I would give him information and he would not relay the information. I eventually had to go into the dealership and talk to the manager. The financing was then worked out and the manager agreed to fix the window. FOUR weeks later I had to contact the dealership to see when they would be fixing the window. When the salesman came to get the vehicle he was on his phone while trying to talk to me. He was not paying any attention to my concerns, nor could he answer any of my questions. I have never had such a terrible experience with a car salesman.