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I do not recommend this dealership to anyone looking for... - Nope
I do not recommend this dealership to anyone looking for a vehicle. I'm 20 years old and went with my mother to possibly purchase a vehicle. I told them my budget and they showed me a car that they claimed was in my budget. I asked for a 4/5 year loan, for a car under $20,000 that was a used compact suv. They found one that was alright. They never made an attempt to sell the car to me, they sold it to my mother. She wrote out the check, and they started handing us paperwork. They explained nothing to us and changed the numbers behind our backs. The one time they explained something, it was for an extended warranty that we said we did not want and asked them to remove it. They kept it in our contract. We returned in less than 12 hours to inform them that I literally cannot pay for this vehicle. It was $10,000 more than I could afford. They did take off $4,000 for the warranty but refused to take back the vehicle I cannot afford. It is now sitting on their lot because I cannot insure the car because they lied and priced it way above my budget. I offered to purchase a different vehicle on the lot and plenty of others. I hope to not have to take the legal route but I will if need be. Please take this warning seriously. Our sales rep looked us in the eyes, showed us pictures of his kids that were my age and yet had the audacity to twist the numbers and scam me.
Marcus Johnson at Goode Motor went above and beyond to... - richardrvtech
Marcus Johnson at Goode Motor went above and beyond to help me find the vehicle I was looking for. Great customer service!
Worst Customer Service in the Service Department - Mazda Owner
They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer service and don’t make side comments as you are walking away from customer because I was able to hear what you said and that was un professional. I would take your business somewhere else’s where they will treat you well and appreciate your business and want you to come back. Did not feel I was a value customer to them just another number passing through there service department.
Now called Midway Hyundai - Excellent buying experience! - KatieRu
After a poor experience at a dealership in North Spokane, my husband & I walked away from a deal on a pre-owned Jeep Cherokee that checked every single box on our list. The Jeep was great, the price was right, but the sales manager was pushy & rude, so we walked. The next day we found the same model at Midway; a year newer but lacking a couple features that were on our wish list. From the moment we arrived it was obvious though that Midway was worlds apart from the first dealership. The atmosphere was inviting and relaxed; and our salesman Curtis Heirston was friendly (also funny), understanding, and genuine. Also, Curtis recognized right away that I (“the wife”) was not simply along for the ride, but rather just as much in the driver’s seat as my husband when it came to making this deal. The previous dealership was dismissive of me and my research and focused the conversation directly to my husband. Curtis at Midway on the other hand was impressed with my knowledge, and super respectful and equally attentive to us both. I should mention that Derrick in finance offered the same genuine respect and friendly disposition as well - especially considering we were pre-approved and using outside financing. This seemed to be a major pain point for the previous dealership, but Derrick was gracious about it and it was really a “non-issue”. From Curtis working for us to get us this Jeep, to management (who we didn’t even need to meet because they let Curtis do his job), to Derrick in the finance department wrapping up the particulars – Midway listened to our needs, understood our budget, and delivered a deal that we are more than happy with! This Jeep may not have a tow package or memory seats, but I don’t care! Sacrificing those features to do business with folks who understand the value of customer service and relationships is well worth it! Sincerity are integrity are priceless, and as it turns out those are the two things that I love the MOST that came with our 2016 Jeep Cherokee Limited! Thank you Midway! Seriously, thank you!