1,358 Illinois Used Car Service Centers

Reliable, truly cares about customers and their - joankowal

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

The service was great and the communication was exactly - marcdavidson30

The service was great and the communication was exactly what you'd hope for. Prompt, high quality experience.

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.

This place used to be good (past tense). - Matt

This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on.

Another exceptional service department visit at Arlington - Kandie Mara

Another exceptional service department visit at Arlington Nissan. My service advisor John Napientek is always a knowledgeable kind young man who puts my needs first and foremost. Highly recommend John and Arlington Nissan service department for all service needs.

Marvin’s customer service was excellent. - ainilah12

Marvin’s customer service was excellent. He updated me at all times during my service appointment. I will return if my vehicle needs maintenance. Don’t forget to ask for Marvin. Thank you!

Professional and friendly staff. - gayle

Professional and friendly staff. Loaner vehicle provided when we were waiting for a part to come in.

Ozzie was very attentive to listening to my concerns - fishnfrank1

Ozzie was very attentive to listening to my concerns about the musty smell. They did everything they could to, unfortunately we couldn’t resolve the issue. It only occurs when you start the car in the morning and 8 hours after work.

We were on our way from Chicago to Nashville and had a - brums22

We were on our way from Chicago to Nashville and had a flat tire near Tuscola. Even though we don’t drive a Ford, this dealership stopped what they were doing to fix the tire and help us get back on the road quickly. Steve and the team were very friendly and helpful. We greatly appreciated their customer service and sense of urgency!

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Love the dealership but don’t see any people of color - Tyra T.

Love the dealership but don’t see any people of color working there plus never see people of color car purchase pictures.

Most reasonable and professional: I look forward to their - nursepdt

Most reasonable and professional: I look forward to their consultation in my VW Beetle! A trustworthy place to take a motor vehicle to get the best outcome!

I WAS NOT AVAILABLE WHEN JORDON CAME TO PROVIDE AN OIL - capbob61008

I WAS NOT AVAILABLE WHEN JORDON CAME TO PROVIDE AN OIL AND FILTER CHANGE. I UNDERSTAND THAT IS WHAT HE WAS SUPPOSED TO DO. IT WOULD HAVE BEEN APPROPRIATE TO HAVE LEFT A SHEET EVEN JUST HANDWRITTEN TO LET ME KNOW WHAT WAS DONE AND IF HE HAD ANY OTHER RECOMMENDATIONS. OTHERWISE THE SERVICE OF HELPING ME OUT IN MY NEED WAS GREAT. THANK YOU

Mike was professional and prompt in facilitating the - mozellepruitt

Mike was professional and prompt in facilitating the service. I liked not being pressured to get extra services. I have a very low mileage vehicle and appreciated not being treated like a patsy. I will continue to seek service at Napleton as long as they remain honest and professional.

Manuel was very professional and went the extra mile to - Ms. G

Manuel was very professional and went the extra mile to assist me with my concerns.

Quick service with friendly staff. - CC

Quick service with friendly staff. Nice waiting area with snacks and some drinks in air conditioning.

Appreciate the prompt service and timely updates via text - nimbocumulus

Appreciate the prompt service and timely updates via text messages. So glad they were able to to remove a seized license plate frame screw!

Excellent, speedy service for my 1st diesel oil change. - choco4hire

Excellent, speedy service for my 1st diesel oil change. Amanda exceeded my expectations for vehicle check in and checkout. The person that processed my payment was also very nice. Service took 1 hour which fit my schedule perfectly. Will definitely come back for more services when the time comes. A+++

Great service. - Kstine98

Great service. Easy to schedule. Competitive pricing. Take care of the little things. Highly recommended.

Service was done quickly and on time. - beoneill

Service was done quickly and on time. They kept me informed of the progress and delivered

My advisor Alejandro was very helpful and explained - cathyr

My advisor Alejandro was very helpful and explained everything to me. I highly recommend this dealership

Previously owned Mercedes. - Dmw

Previously owned Mercedes. Purchased new Subaru in Oct from same dealership. My first routine “maintenance” of Subaru a few weeks ago. As always…Excellent service but at much less cost. I’m a convert to Subaru.

The service was fast & accurate. - Danae B

The service was fast & accurate. The staff were pleasant. The waiters time eas less than I was told & that was appreciated. I was also able to schedule my appointment for the very next time.

If service is important to you, this is the auto - metzgersp

If service is important to you, this is the auto dealership for you. . Grandkids car seat got stuck in the seatbelt of our Subaru Forester.

Professional, informative, and polite. - robin412

Professional, informative, and polite. Made appointment on line. Got in right away. Kept me updated.

Good dealership, very professional compared to another - mg.ohara00

Good dealership, very professional compared to another Toyota dealership I went to. Bought the car without too much of a hassle and I'm mostly happy with it

Personal interest in the customer is the hallmark of this - whooks888

Personal interest in the customer is the hallmark of this Napleton dealership from the top to and through every employee . Salesman Extraordinaire, Allen Washington and the the Service Department technicians are amazing !

The staff is very professional. - George

The staff is very professional. They kept me informed on all services I was given and a fair assessment.

CLCJD Dodge dealership is great and no one else will - junior531972

CLCJD Dodge dealership is great and no one else will touch my car their great

Even though I was burned by their sales department a few - phquine80

Even though I was burned by their sales department a few months back, their service department is still good. Went in for basic maintenance, good work and excellent communication.