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Best ever! - Getreal66
My daughter and I had bought a Kia Forte from Bedford Ford. I have dealt with a lot of car dealers but these guys are the best. We were in and out in 20 minutes and I couldn't have asked for a better experience. Thanks
VERY NICE EXPERIENCE AT GILSTRAP MOTORS NO HIGH PRESSURE - dhouse
EVERYONE AT GILSTRAPS MOTORS MAKES BUYING A CAR A EXCITING PLEASURE, GREAT PEOPLE AT GILSTRAP MOTORS, FROM THE SERVICE DEPT. TO THE SALES, FIVE STAR EMPLYOEE ATTITUDE.. WILL PASS IT ON TO MY FRIENDS THATS IT A GOOD PLACE TO BUY
Dave Schurman - Moyer's new car Ford Edge
It was the best ever experience buying a new car. The salesman Dave Schurman treated us like family He was very patient, kind and answered our many questions. He made us feel comfortable and took much time explaining all the functions on the Ford. We will highly recommend your dealership to our family and friends. Thanks Nick and Bev Moyer.
Great place to buy a vehicle - Jacqui
I am always pleased with the way they treat me, and service my car! Friendly place! I am still loving my Escape that I bought new there, and the service department keeps it running great!
Exceeded our expectations! - Kari82
Thank you to Aaron Wilson and Kris Barnett for excellent customer service while purchasing our ‘18 Ford Flex. Both provided exemplary customer service from start to finish and even after. We will always be Rochester Ford customers! Thank you so much for everything you’ve done for the Lebos!
BEST DEALER IN THE WORLD - thatstig23
ABSOLUTELY THE BEST DEALERSHIP IN THE WORLD IN TERMS OF CUSTOMER SERVICE, PRICE, STAFF ETC. WOULD RECOMMEND TO ANYONE ANYWHERE IN THE UNITED STATES OF AMERICA.
Service department Sucks - F150man
Had my truck in for warranty work and they broke 3 things that were ok. They tried to repaint part of a door and it looked terrible. the general manager will not return calls to discuss a fix. They had my truck for 3 1/2 weeks only to be frustrated with the results. They wont follow up with any answers.I do not recommend them for any repair.
Very disappointed! - Marilyn
Last June I had some work needing to be done on a truck. After receiving the quote we approved everything except the one item, which was fixing a seat massager for $200, because we decided it wasn’t necessary at the time. When I picked the truck up the first thing I noticed on the way home is that the seat massager had been fixed. I looked at the invoice and saw I had been charged for it so I called in and told them what happened. I was told they would check into it and get back to me, nothing happened. A week or 2 later I called back and was told they don’t think I was charged for it but they would check into it again. I have made at least 8-10 phone calls about this matter and was told repeatedly that I would hear back from them and then nothing. I finally talked to one of the owners just over 2 weeks ago, he was very nice and I was promised compensation but again have seen nothing. I called and talked to the receptionist this morning and she said she would check into what happened and get right back to me and again I heard nothing back! I’m beyond frustrated!!!!
GREAT JOB! - Sirlancelot1
Just bought my second Ford Escape from Rice Ford today! What an amazing dealership and customer service department. Both purchases Jim Adams and Bob Sullivan worked hard to get me the best deal on the car of my dreams. Thank you to not only Jim and Bob but also the Dan and Tina Rice for a great experience.
Small town charm and friendly sales staff. - Rick
The staff is there to help you, not just sale you a car. I have purchased from big dealerships where you are just another customer. This small dealership is helpful and want to make sure you are happy. Good, friendly people.
Deceptive Pricing - Wangle
Twice now within the last couple of weeks I have called to purchase a New Ford Vehicle that was advertised on-line with a specific price. For the second time I was told the price was over $10,000 higher than listed. After the first time I accepted this at their word that it was an "error". I am not buying it this time. We are contacting an attorney, the Attorney General, and the BBB. Years ago if this was in "print" in a newspaper this activity would be called Bait and Switch. BEWARE!!! Is this the tip of the iceberg for deceptive business practices at this dealership?
Incredible - Hkuhns
Would like to thank Olivia and Jim and everyone who was involved in this big investment I have made. I enjoyed the experience in buying a new car and having all of my questions answered with no hesitation . Thank you again!
Quite Satisfied - T-MANAZ007
My wife and I were looking for a specific Ford Escape, Titanium. Since we live in Arizona, we of course checked out our local dealer. They could not find the specific vehicle we were wanting within a reasonable distance, but added that one was available in Ohio. I called Eby's (I used to live in Goshen) and after some negotiation they got the vehicle for me, and I couldn't be more pleased. Not many dealers will go that extra mile (and in this case literally) to make a sale. I will always check with them before I buy another Ford product. Of course it is helpful to know what you want, and what the vehicle price generally sells. I had no problem acquiring a fair deal.
Great Dealership! - watchout
I have been doing business with Bill Hartman here at Jim True for over 30 years!! It was Bauer Ford way back then, but, it has always been a great place with great people.
I have always received top notch service. They have become just like family and they are always if you have any questions.
Go in and see them, and just ask
Poor Customer Service - Joe Peru
I dont know about their sales, but I would stay away from their service department. Took my minivan in for new brakes, tires, and shocks. All most all of the parts were incorrectly replaced. The wrong tires were changed and the shocks were never installed. I took it back to the dealership and it ended up taking over a month to get it straightened out and I still ended up replacing tires that did not need to be replaced out of pocket.
A few years ago, my mother was in an accident; her car... - Gopennst
A few years ago, my mother was in an accident; her car was totaled. We were told she had four days to find a new car. I immediately called Curry Meece at Advantage Ford and within 24 hours, he showed me the next car my mother would own. Mr. Meece made buying a gently used car the best possible buying experience for my mother and, frankly, the ease at which he made the process is one we will ever forget. They have treated us as if she is the only customer Advantage Ford has. (I'm certain they have many!) If I hadn't just leased my car, I would have purchased from Mr. Meece and his company. They are and will forever remain true to their customers and are a great company to work with!!!
Great Cars, Great Prices, and Excellent Customer Service!... - Fastdriver2469
Great Cars, Great Prices, and Excellent Customer Service! That is how I feel about this dealership. I recently Purchased a 2006 Ford Fusion from George and am more than happy with my overall buying experience. I would recommend Coburn Ford/Mercury to all of my family and friends
My experience with this Dealer was awesome. I will... - MsYolie
My experience with this Dealer was awesome. I will recommend them to family and friends. The employees were very polite. Thanks for your kind service!
Excellent Experience - Brad007
I've bought many cars over the last 30 years, but I have never had a better experience than at Don Meyer Ford. They went above and beyond my expectations and the entire experience was excellent. Thank you very much!
Great sales staff to friendly service area. - Happywithmynewcar
Hometown feeling- made me feel right at home. Process was easy and speedy. More than happy to say I would buy here again and again. Highly recommended!
Great experience at Heritage Ford - rickt535
Ordered and purchased a new 2017 F-150 from Heritage Ford. Devin was my initial contact when I first started looking for a new truck and worked with me throughout the process. Devin was knowledgeable and did a great job in working with me and keeping me informed. Once my truck arrived Devin and the rest of the Heritage staff were fantastic to work with. From dealership management to the finance team, to the folks that prepped the truck for pickup everyone did their best to ensure we were satisfied with or vehicle and experience at Heritage. We are A Plan customers and have purchased or new Ford vehicles from Downtown Ford (Bill Collins) for 25+ years. Moving to the Corydon, Indiana area in the fall of 2016 we are glad to know that we now have a great Ford dealer to work with for the next 25.
If you want a new or used Ford check these folks out. You won't be sorry.
Our Ford Windstar has run fine. We've had absolutely no... - DeniseMChar
Our Ford Windstar has run fine. We've had absolutely no problems. We took the van in for a recall repair. Matlock Ford kept it all day. It is between 1/4 to 1/2 mile from our home. Our van didn't make it back to our home. We called and the owner's grandson came and looked at it on the side of the road and said it wasn't their fault and there is nothing he could do. He didn't bring it in. He didn't put it on a lift and have it checked, he just looked at it for 3 minutes on the side of the road and said it couldn't be their fault. We had recall repair to the back axle and the problem is in the front... but when he started describing what he did he said they were underneath the feet of the front seat. It was very disappointing and very bad business. At least call a wrecker, take it back, diagnose it and THEN bring us in to show us EXACTLY what was done during the recall and EXACTLY why it couldn't be your fault. SImply diagnosing it from 3 minutes on the side of the road isn't good enough.
This is one of the best Dealerships I have ever had to... - rhamerin
This is one of the best Dealerships I have ever had to deal with. The went way out of their way to make sure I was happy. Highly recommend this Dealer.