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The process of purchasing a new vehicle was efficiently... - homcal5880
The process of purchasing a new vehicle was efficiently performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and knowledgeable.
I was having several issues with my 2019 Velar since I... - AMD
I was having several issues with my 2019 Velar since I had gotten it over a year and a half ago. I reached out to Daniel the sales manager about my issues and set up an appointment. They were able to get me out of my old car and into a new 2021 Velar. I went in very frustrated and left extremely happy. They went above and beyond to accommodate my needs and make sure I left happy. Highly recommend Tom Wood Land Rover!
As of today the single WORST car buying experience ever.... - S90Blacksheep
As of today the single WORST car buying experience ever. They can’t get paperwork done in a timely manner to transfer title and registration, now my former creditor wants to repossess my trade as they haven’t been paid off yet. Trade date Jun 9, today Aug 5. UNACCEPTABLE!!!
Our savior! - Road Star Trucking
I called Andy Mohr Service Dept. today and even though they were so busy, Mike said to have our driver stop in and they will hook it up to diagnose the issue and they resolved it within minutes and our guy was back on the road! You don’t come across this too often but I just want to recommend them for their hospitable service!
Thanks guys, Deborah c/o Road Star Trucking
Milton Ontario Canada 🇨🇦
This was the first dealership where somebody came out to... - scott
This was the first dealership where somebody came out to greet us and ask us questions and show us vehicles we were very impressed and I recommend this dealership to anybody that wants a Volvo or a Mazda or any other cars they sell highly recommended I would give them a 12 out of 10 they have reached out after the deal which is even more astounding and shows they're worth as dealers
Magna Motors Service Department - Mr. Englert
On Wednesday 08/06/2020 my wife called Magna Motors Service Department around 12:06 pm because our 2016 Mazda CX-5 check engine light appeared. She had a 3 min phone conversation with the associate at the desk, can not recall their name, on if we took the vehicle to the 4500 E Division St. Evansville, IN 47715 location, we would not be charged with the diagnostics charge. The associate stated that we would NOT be charged for the diagnostics, and we scheduled an appointment for 08/12/2020 @8:00 am. We got a call around 11:00 am on 08/12/2020, stating they ran the diagnostics and found the issue. Which was, by their best guess, a rodent had gone up behind our gas tank and chewed a whole in the evap hose. Once we showed up at the Evansville location around 12:15 pm, we spoke with a Jason Hall about the issue, and he estimated the repair would cost $566.78. He presented us with our options but unfortunately it was not covered under warranty since it was caused by a rodent. We decided to possibly get other quotes and wanted to shop around. Once we told Mr. Hall about his he told us we owed $130.00 for the diagnostics, which we were told by the associate on the phone that we would NOT be charged. He stated this was standard and asked who we spoke too, my wife couldn't recall the name of the associate. Mr. Hall then spoke to his GM. Mr. Hall stated his GM said their was nothing they could do but take the $130.00 off of the $566.78 repair and labor since they couldn't confirm that anyone told us the diagnostic would NOT be charged. We were frustrated with is for obvious reasons, and Mr. Hall also stated they had phone records of every conversation, and couldn't hear anything about the associate stating it would be free of charge. Once he disclosed this information to us, we requested to hear the conversation because my wife was confident she was told it would be free of charge. Again, Mr. Hall went and spoke to his GM, once he returned he said their IT department was pulling the records and we could wait in the waiting room. At this point, my wife had to take my car back to work because she had a 1:00 pm meeting. I waited in the service waiting room for around 15 mins, then I was introduced to the GM. I can not recall his name, but he shook my hand and he stated again, there was nothing they could do. He then stated they couldn't really hear the conversation, just the duration of the phone call which was 3 mins long. He also mentioned he could assure me his associate did not state it would be free because diagnostics is standard and charged. I told him I was very frustrated and he just apologized and again, mentioned they could take off the charge if we went with them of the repair. I then told him, I will be taking my business else where and he walked away. I ended up and paid for the charge, since at this point there was nothing they could do for me and clearly they weren't going to refund the charge. It was obvious they lied about having phone records that they listened too because once we challenged that, they stated they couldn't hear the convo just the duration of the call. Once I paid, they were pulling up my Mazda and I asked Mr. Hall if they really had phone records or was that just something they said so we would pay. He ensured me they did, even through clearly they lied about it and we caught them. This is NOT AWAY to do business.
To make it even worse, once I got back into our Mazda, there was trash in my cup holder, an empty Gatorade bottle that looked like it was lime. Then, when I got home and reviewed the statement they printed off, it stated we received a complimentary car wash. Which we clearly DID NOT, since there was still bird poop on our car and bug splatters on the front of the car. I then called Mr. Hall back, he was at lunch and he returned my call. I mentioned to him we did not receive our car wash, and he stated they were going to do it but I seemed to be in a hurry. Yes, I was but also frustrated from them lying to us about the phone records and leaving trash in our car.
Please do not do business with this service department!!!