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Shawn Lopes gave us excellent customer service, very nice... - Susan.zgoda
Shawn Lopes gave us excellent customer service, very nice young man, made the whole process easy for me and my husband, would definitely get another vehicle from him.. thank you
Brian LaFata was great... Glad you are still in the business - jasonherman1975
I brought my 124 Spider in for service here last week and Brian LaFata was awesome to work with. He’s a car guy and definitely has a passion for your product. Is always a pleasure to see and work with people like that in the car business. Glad you are still in the Fiat/Alfa business. I’ll be back!
Free oil for life didn't live long - disappointed1
We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision.
The worse dealership experience I have had in my life. - joenapier76
The worse dealership experience I have had in my life. Bought the $50000 truck from them, never received tags. The temp tags expired, couldn't get anyone to return my calls. Finally got someone to call me after emailing them. Instead of getting them to check on the issue, they tried to sell me a new truck?!?!?! When I ask for a manger, I got a secretary who said my tags where sent to a DMV 100 miles away. Teresa France wouldn't return my calls and it was her job to get me my tags. I have been polite and calm, yet now, I cant drive my truck to work because its illegal! This is the most ridiculous group of people I have ever dealt with. The truck is awesome, but lets be honest, they didn't make the truck, all they did was stroke your ego and get you to buy it with promises of a wonderful relationship and a dealer you can trust but drop you like a bad habit once you sign the paperwork. I will be sharing my experience with EVERYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Fiat Lexington out of Business - Mesval
This business is closed. I bought a Fiat 500 there and have had nothing but problems. Dealership was sold. I was told I would get free oil changes, never got package they promised. Took car in to have back window washer fixed two months after buying. 2 days later starting linking. The front drain of AC came loose and flooded inside of car. Now I have yet another recall and they are out of business.