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Excellent service - Swurtz
Excellent service, top quality personnel and very pleasant surroundings. The dealership is in a convenient location for me and I appreciate how everyone goes above and beyond to be accommodating.
Top Reviewed Specialists At This Dealership
To me, my time is very valuable. The quickness and ease... - SLO
To me, my time is very valuable. The quickness and ease with which I purchased my recent vehicle shows that Lexus of Louisville also values my time. I highly recommend this dealership.
I was very disappointed with the service I received after... - cperry813
I was very disappointed with the service I received after a very good buying experience. One of the doors of my new ES300h was dinged by something which flew out from under a car passing me on Interstate 75. I called to schedule getting it fixed. I also wanted to have the paint protectant put on my new car. The woman on the phone scheduled my appointment and a loaner car for me to use. When I arrived for the appointment I was told I was "not in the system". The person who fixed dings had already gone home, and since it was a cold day the paint protectant couldn't be done either. Of course I wanted the Ding fixed first anyway. So I drove an hour and a half to Lexington for nothing. The only reason I gave them two stars is because they told me someone would call me to arrange for them to pick up the car at my house and leave me a.loaner in about a week and a half. We'll see if that happens. Beginning to wish I'd stuck with Lincoln.