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Received notice of recall, so I called Lexus RiverCenter... - suebert61
Received notice of recall, so I called Lexus RiverCenter for repair and was able to schedule on a day that was convenient for me. I was also very busy with family matters and they offered to come pick my car up from my home. They came, gave me a loaner and then notified me when my car had reached the service center. After the recall situation was fixed, my car was returned to me - repaired, clean and shiny as new.
This is the second time I have used Lexus RiverCenter for service or in this case, the recall. I have been very happy with every step involved from the initial phone call through to getting my car back, freshly washed. I highly recommend this Dealership.
The service was great arrivied on time and saw checked in... - Sam Mansfield
The service was great arrivied on time and saw checked in promptly then had a loaner ready for me in 10 to 15 minutes. The loaner was very nice very clean and drove perfect. Service to my car was completed in a very reasonable time and I was contacted to confirm it was finished and that I could pick it up at anytime before closing at 6:00 o’clock. All the peoples were very polite at great to work with.
I was there yesterday. My car problems started 2 weeks... - stevenpark2211
I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!
love my new truck - martin
Jason B. did a great job. did exactly what he said and helped me get a good deal. Even saved me another 7 bucks a month off of my payment after the deal was made but before i signed on the dotted line. Thanks.
Spent 2.5 hours for a simple oil change. After 2 hours... - Steve
Spent 2.5 hours for a simple oil change. After 2 hours asked why my service was taking so long. Response was my key was not brought up yet. Service person did not even check. Finally found, maybe, the manager. He found my key on the service person's desk. I used synthetic oil. Suppose to last 1 year before needing an oil change. Sticker date had a six month service date. When I asked why, the response was the need to reset the oil gauge and check oil fluids. I wonder how much that will cost and the time I must take to have it complete. Look for another Lexus service company.