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Jason was great! - beth.broderick
Jason was patient and helpful without ever pushing me to a decision. I valued his experience and insights, and I'd refer all of my friends back to him.
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Great Experience - Zoob
I had an excellent experience, no pressure, Laura was VERY helpful, and the entire process went smoothly and fast.I highly recommend Wiscasset Ford and will go back there in the future.
My only complaint is the day I went in I asked that morning if a specific car was still available and was told it was, it was not when I arrived (it was sold two days prior.) A simple email or phone call to update me on this would have been greatly appreciated. Regardless whether that car was available or not I was coming in as I had scheduled that time off work for this purpose. Had I known my initially chosen car was no longer available I would have been able to look and pick out another car online (inventory choices are great here) before I got there saving myself and dealership some time. Looking through inventory on my mobile device is not ideal for me.
Tony & Tyler were great, service, was not good at all - Journey owner
I bought the used vehicle in May, paid the asking price without trying to work them down. Two days later I took it back with some issues including a noise from under the car like something was loose (exhaust?).. They could find nothing wrong. A while later I took it to a local mechanic who told me the front struts were bad. I went back to Tony who said the local mechanic could fix it and bill Rockland Ford or I could have Rockland Ford do the work. I told Tony I'd have Rockland Ford do it. It took two weeks to get the parts then another 3 weeks before they could schedule me in to do the work. All the while, one of the service "advisors" Jeremiah Gray, kept telling me things that just weren't true. I took the vehicle n at 9:00 as scheduled and they said it would take a little over an hour so I said I'd wait. By 11:00 I checked with them and they said it was out for a test drive. By 12:00 I check again and Jeremiah said again that it was out for a test drive. I said, "no it's not, it's right out front". He found out it was and gave me a bill for over $1200. I said "no way" and told him what Tony had agreed to. After some discussion they gave me another bill with $0 balance. Pretty lousy way to run a "service" department and Jeremiah should be terminated immediately.
Wouldn’t recommend - Cbauer
Truck needed a turbo and other work. The extended warranty they offered was way over priced and they didn’t mention it was still under factory warranty. I think the window sicker said it had a useless 3000mile limited power Tran with a $100 deductible.
I have been extremely impressed by this relatively small... - Jhlyons3
I have been extremely impressed by this relatively small dealership that has made me feel like a member of their family in a very short time. Their work has been honest, very reasonable and I am delighted to give them a glowing review. Three cheers for a place that really cares about repeat business and attention to detail.