Great experience - Brittney
The staff was great, very friendly and helpful. Dan was amazing he took very good care of us. This is the second car we have purchased at Rowe and will be going back. I would definitely recommend anyone looking for a new car to visit Rowe Auburn.
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Sales & Leasing Consultant
Enjoyable - Dude
A great sales staff !! Dave was a big help !! They all were happy to have there and stayed late to make the sale happen. Great job wiscasset ford!! Thank you again
Big Communication Issues - transitconnect
Had an appt. a few months ago to have a recall part replaced as per the manufacture. (Initially, the Service Dept. didn't want to do this and told me that it wasn't needed. I called back again after going home and re-reading the notice that Ford had sent me advising that this be done) Arrived at the correct time and date that I was given the appt. for and I was told that I wasn't on the schedule. I was questioned as to whom I spoke with, and what their name was, but since it was several weeks after I made the appt. I had forgotten the name.(Made me feel like I was being interrogated) A new appt was made for a Monday morning two weeks from then. Again I arrived on time in the afternoon, and they were searching for paperwork for my vehicle. Then I was told that the part wasn't delivered the day before (deliveries on Sunday ?) and I was one of five people whose parts didn't come in.(Made to feel like hey, I wasn't the only one inconvenienced. I did ask why I wasn't called earlier in the day and notified that they would have to cancel, but I didn't get a direct answer). Another appt was sched., and this time the part was replaced without any issues. A week or so later, I received a phone call telling me that the wrong part was put in (the manufacture sent them the wrong part I was told) and I would have to bring my vehicle back in once again. I was given an 8am appointment, and I was told "we gave you an early appt., so that we can get you in and out early in the day and then you can be on your way !" Drove there on snowy roads and arrived at 0745 and I left my van. It was supposed to be an hour and a half job. I was called at TWO P.M. !!! Their shuttle driver did pick me up in my vehicle, and I was told that 'they had several emergencies." I asked two different people why I wasn't at least called and notified that it would be later in the day and the several emergency story was repeated. Although they are very nice there, I am just not feeling the love. When and if I purchase another Ford product, I will definitely shop around for a dealership that has a good reputation for its service dept.
Service after the sale - Mdawes
I was happy with my buying experience but that's as far as it went. I bought a 2015 Ford explorer that an interior issue that needed to fixed after 2 visits and several phone calls my issue has still not been resolved as promised, they don't even have the decency to return phone calls. I would not recommend this dealer.
I have been extremely impressed by this relatively small... - Jhlyons3
I have been extremely impressed by this relatively small dealership that has made me feel like a member of their family in a very short time. Their work has been honest, very reasonable and I am delighted to give them a glowing review. Three cheers for a place that really cares about repeat business and attention to detail.