Ricky is One of the Best Car Salesmen I have Ever Dealt With - ScrappyScott
I have purchased two Hyundais (a Tucson and a Sonata) from Ricky Zallicoffer and can honestly say that I have enjoyed the process both times. Ricky is a bit of an anomaly in the new car sales business in that he does not bring undue pressure on the buyer and he truly knows his product line. Ricky has learned and respects the fact that I come prepared with information and he has the patience of a saint as I ask many questions and he thoroughly answers. I will likely be in the market for a new vehicle in the near future and my first, and likely only, call will be to Ricky.
While Ricky is the gem of OURISMAN HYUNDAI the service department can sometimes prove to be the Achilles heel of the operation. By and large, the service department has done their job well, particularly with regard to routine maintenance. However, my fully loaded special edition Sonata (that I truly love driving) has been plagued by three different intermittent problems, all of which are very important to me. Unfortunately, each time I ask them to address these issues, the service department seems to only give those issues a cursory glance, leaving me to contend with these issues (blind spot warning, navigation/AV system and driver preset controls) again until my next visit. As highly as I think of HYUNDAI as an auto manufacturer, I am sorely disappointed that the dealer service department has refused to take the initiative to elevate these problems to a regional service representative who is likely to have encountered these problems at other dealerships and familiar with a solution to rectify them.
We’re it not for these service issues, OURISMAN HYUNDAI would get a five star plus rating from me. Indeed, if I were rating the dealership solely on my experiences with Ricky Zallicoffer the dealership would get ten stars if I could do that.
In sum, you can get a great HYUNDAI vehicle from a solid dealer if you visit OURISMAN. If you really want a terrific buying experience ask for Ricky and, like me, you will be elated with you car buying experience.
Top Reviewed Specialists At This Dealership
No Hassles! No Frills! - Ms Thompson
Howard Embden was very knowledgeable about all the Mitsubishi products he gave me exactly what I needed to make the best decision. Initially I came there to buy an Outlander but my eyes caught the new Mitsubishi Eclipse Cross and it won me over the transaction was seamless thank you Howard for everything
Mitsubishi Senior Sales Associate
Mitsubishi Sales Associate
Mitsubishi Sales Manager
Our experience was excellent - Janet123
Me and my boyfriend felt very welcoming mark definitely made us feel at home he was very friendly very understanding and he helped us with the process of buying our very first brand new car
Best car buying experience i ever had - vonnies30
My Name is Davonna an i had the best car buying experience ever mu sales men Nick Cutlip ask what i was looking for and put me in a 2016 Chevy malibu low miles. I just want to thank him for his hard work and getting me in this lovely car
Very nice - Casualguy1
The people here are really great and would highly recommend coming to this dealership if you want and used or new car for a very great price.
First New car - Peaches22
Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi
Excellent Experience - TimH11
I had an excellent experience buying my Outlander Sport from Renn Kirby and also with servicing after the sale. Would definitely recommend this dealership for both buying and servicing
Buying experience - Kym41
Ronald bobist hands down had been the best salesman we have ever dealt with. His customer service and dedication has made our buying experience smooth. He has kept our price range in the area we like and put us in a truck we like. Very helpful.
I can't believe this place stays in business. With such... - jjhan2006
I can't believe this place stays in business. With such lousy service and attitude it is no surprise that they relocated to College Park so they can avoide their bad Darcars Silver Spring reputation. If they had done their maintenece job correctly the first time, I wouldn't have had to put in so much money later to fix problems they had caused. My car broke down on the highway shortly after their service because they didn't properly put things back together. When I complained to them, they had the nerve to try to get me in their shop and charge me for more service. I will never use them and I strongly urge everybody to avoid them like you'd avoid a sick bird in your back yard.
stay away from this place they are rude over priced and... - thetruth1985
stay away from this place they are rude over priced and misleading i had 15550 cash and they let me walk out the door and didn't give a fuck car was 16400 onsale so they say had a misleading coupon that said all rebates were include for 14979 and the car came out to 17904 three other people stormed out on them less then an hour before i did and they just talk shit about them to the other so called sales guy in front of the public so stay away from fox plz
Professionalism at its finest! - CBradley1151
My wife and I were in search of a mid sized SUV and heard some good things about the Mitsubishi Outlander. We were a little skeptical because we had never owned a Mitsubishi. After spending only 40 minutes with our salesperson Bobby Linthicum he was able to show us great value in the Outlander without pressuring us and we were extremely impressed with his knowledge and the overall friendliness of the staff. It has been a bit over a month and we are loving our new car! Bobby has even contacted us a few times after our purchase to make sure we were satisfied. I would certainly recommend this dealership and product to anyone looking for a good car buying experience.
This is a relatively "new" Mitsubishi... - alfarooq1393
This is a relatively "new" Mitsubishi dealership in the Silver Spring autopark. Actually, they have been around for a very long time as a Lincoln-Mercury dealer, but recently switched to Mitsubishi. I think this works in their favor, as they are very used to treating everyone like VIPs, since Lincoln back in the day was really your "upscale" type of car (and thus had very upscale clientele). Whatever the reason, this dealership has a great staff that is very friendly and attentive. Above all, what I really like was the lack of pressure. I mean, there was literally almost NONE. They simply did their best to show me what I wanted, and worked hard to make it a reality. I wanted the best financing rate (0% at the time), and they got it for me. I wanted it on a certain car (EVO or Ralliart) and they showed me several options. They never pressured me to look at or take anything I wasn't interested in. I have had that happen at SO many dealerships. I also needed to trade in my current car, and even wanted some cash back in the deal. They worked that all out no problem. Even the time with the finance guy to sign the contract was a breeze (normally, that is the part I dread the most). I was expecting to be back there for 2 hours while they tried to sell me a million different extended warranties, rust protection, or whatever else was the gimmick of the week. NOPE! They simply showed me a few quick options (like gap insurance) and that was it. It took just minutes. I can't really say I was sitting there more than 15 minutes total. The whole experience was just fast and painless. And just to qualify myself, this is my 5th new car purchase since around 1999, so I go through this around every 4-5 years or so, so I know about the new car buying experience. This dealership (at least the sales dept) is great. I have not had any service done there yet, but if the sales staff is any indication, I won't mind giving them a try. I would recommend Safford to anyone looking for a car, and especially anyone looking for a Mitsu. I am now rolling in my 2011 Ralliart and loving it.
Ahh... where to start? Should it be why I never bought my... - godot10012
Ahh... where to start? Should it be why I never bought my car there (salesperson wanted me to put down a deposit to test-drive the vehicle)? Is it the 3 times I had to have my mass airflow sensor replaced? Or what about the time I had my car towed there, called them to ask if it was ready (and they said it was) only to get there at 5:00 pm and get told that they had actually never looked at it? Or what about the check engine light coming on after getting their service? Or the trunk light coming on after they did the 50k maintenance? And when telling them it was working when I dropped it off, getting accused of saying that they had sabotaged my car? The service has never been friendly toward me. I wouldn't recommend them for anything.
ken Murphy - sasmith702
I have bought my last three cars from ken murphy at younger toyota. He has always found me the best dealand knows exactly what im looking for. My daughter and my brother has also bough there cars from him because he is such a great person to deal with and honest.