If I could give zero stars I would. Please never take... - Concerned buyer
If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else.
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