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Great employees. Experience was great super easy no... - Gabby
Great employees. Experience was great super easy no effort! Thanks everyone at Infiniti your awesome!!!
Top Reviewed Specialists At This Dealership
My vehicle was diagnosed in a timely manner regarding the... - James
My vehicle was diagnosed in a timely manner regarding the issue I came in for service and the matter was resolved perfectly.
Sales & Leasing Consultant
Sales and Leasing Consultant
If I could give zero stars I would. Please never take... - Concerned buyer
If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where on their website the prices were listed, he had no time to look at it. I was waiting for the follow-up "how did we do" email, but it never came. It seems like when you don't have a good experience, they "forget" to send you the review request which keeps their ratings high because they don't give you the opportunity to voice your concern. They are a horrible dealership to work with. I purchased my first Infiniti from them and swore I would never return after the sales manager forged my signature on a document. Thought I'd give them another chance when management changed but unfortunately they are the same rude and dishonest people who could care less about customer service. I will stick with Infiniti of Hanover. Even though that dealership is a longer drive for me, it's worth not being talked to like you're an idiot. Save your time, your money and your energy and go somewhere else.
STAY AWAY from the service dept. My check engine soon... - Dwade
STAY AWAY from the service dept. My check engine soon light came on. We first took it to allied auto and they came up with a code in 2 minutes and told me what the part would cost. All that service was FREE. We took it to the dealership hoping to get more details on a code. The only thing they came up with was the same code as allied did for 175.00. if we wanted to know more it will cost about 5,000 more. This is just to find out what’s wrong!!! The deal ship said they needed the car longer as they have to take off the oil pan that would be 8 hours and then look at the timing chain and that would be 22 more hours all at 175.00/hour. Save your money and get it checked for free somewhere else. This place will take your money with a smile and you will come out no further ahead,but certainly broker than when you went in!
Assistant Service Manager
Herb Chambers INFINITI of Westborough