Excellent team - andrea4471
Jeff was a great help getting me into the vehicle I wanted!!!I was in and out with my new car in a matter of no time!!!
Top Reviewed Specialists At This Dealership
Knowledgeable and friendly - Kalamazookris
The team at Maple Hill Auto Group is thorough and knowledgeable. They update you regularly on the status of your repairs. I was preparing for a cross country trip so they checked over the car in detail and made sure that everything was in fine working order. I left on my trip feeling confident that my car was in good working order.
New and Used Vehicle Sales
Excellent experience from start to finish. - JanieP
We were very pleased with Patrick and the Farmington Hills Audi dealership. Patrick was very knowledgeable and helpful. He was patient and didn’t rush us while we were making our decision . Everyone we dealt with was very friendly, efficient, and timely. Patrick went the extra mile by deleivering our Catt to us the next day. We were very happy to get one of the first Q 8’s when they were just out. We would highly recommend Patrick and the dealership for a very positive car buying experience.
Certified Audi Brand Specialist
Great experience!! - JOJI29
My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi!
GOD BLESS YOU MR. ALAN ROSENBERG! - Ms.Theresa
This post is to thank Mr. Alan Rosenberg at Audi Fred Lavery Company. Alan exceeded my expectations by putting me in a car GOD knows I have only dreamed of owning. I now own a beautiful SUV that Alan made sure was in my budget. Alan adapted to my concerns and changes easily, and I got to see hands on how well he works under pressure. Alan has a positive attitude and is very detail-oriented, he texted or called me regarding every step. Alan goes beyond the call of duty by seeking out and following up with you about everything. KEEP up the GREAT WORK Alan. I have already shared my amazing experience with my family and friends.
YOU ARE AWESOME ALAN!
No help when you really need it - bsxxxx
If you are going in for routine maintenance they are fine, but if you have an real issue they are sub-par, it reminds me of going to a dealer back in the 80's , they just want to blow you off. I had a sensor go out after 2 years +/- of ownership and I had to take it back twice to get that resolved. (I live 43 miles from them btw) This year I had a major problem, Rodents chewed my wiring harness up , when I took it Audi of Rochester Hills (I purchased this car, new from them in 2014), they charged me $780 to diagnose the problem. If you do not know, this is animal damage so it is covered under your comprehensive insurance, like hitting a deer would be. Johnny Manoviec was my service adviser, he was of no use when contacted by my insurance adjuster, who was trying to get an estimate for the repair. He would not return calls, nor would he provide the needed info, so I called the Service Manager twice, no results, I called and tried to talk to the owner of the Dealership, they would not connect me to him. I asked for the General Manager, who never returned my call.
I ended up going to Audi Farmington Hills, it was like night and day. I worked with Trent, who is extremely helpful. Even though I did not buy my car from Farmington, I was treated like I did. Their service department runs at a much higher standard than Audi of Rochester Hills.
So a great big NO to Audi of Rochester Hills ! I will never do business with them again !
Very Disappointed - JayRol
I'm very disappointed with this dealership and their service department. Other Fox dealerships have always treated me great. This one, not so much. My traction control/ABS quit working on my A3 so I brought it in. They diagnosed it as a bad ABS Module and told me it would be approximately $1400 to fix it. $900 for the part and $500 (a couple hours to install and a couple hours for reprogramming) for labor. Its an old car and I'm cheap so I asked if they'd be offended if I just bought a part and had my a guy (a friend who works for a competitor and does some work on the side) install it. I'd still pay them to program it. They agreed, with the stipulation that there would be no warranty for the install and they couldn't guarantee that it would program if they didn't install the part. I searched the internet for a part and found a couple of good deals. I forwarded my finds to the service guy at GR Audi and he told me I had the wrong part. He then gave me the part number I should be looking for, so I restarted my search. I found a part at a dealer in Pennsylvania. That dealer shipped it to this dealer and I bought it from GR Audi (it ended up "only" costing a little over $800, instead of $900). I brought the car and part my friend and he installed it. When I gave the part to him, he took a look and told me I had the wrong part. I had a pump instead of a module. Apparently the ABS system is an assembly that consists of a few parts. A pump, a module, some sensors and a bracket. I double checked with GR Audi and they told me they were sure I had the right part since I had bought the part number they told me to buy and since they sold it to me. My guy installed it and I brought the car back to GR Audi for programming. I got a call a few days later and they told me I had installed the wrong part. I had installed a pump instead of a module. I reminded them I had asked them about this when I had it installed and they agreed they had given me the wrong part number. They say it was wrong in their system and they apologized for the confusion. I was pretty upset and asked what was going to happen now. The service guy I had been working with told me they would make it right. They would get the correct part and install it at no charge to me. Again, I would just pay for the programming after the part was installed. I figured that was fair since the module costs about the same as the pump. Everything was a-ok. A couple hours later I got a call from the service manager, Jeremy. He informed me he was taking over my case and would be "having a talk" with the guy I had been dealing with. He then informed me that if I want my car fixed at GR Audi, they will only do it if I install the entire ABS assembly ($1750) and pay for the labor and programming ($135/hour for 5-6 hours). Obviously, this really upset me. I asked if that was his only solution and he told me that's the only offer I'm getting from them. I told him I'd take my someplace else and hung up. Then I sent an e-mail to Ryan (the guy that responds to all these reviews) explaining how disappointed and upset I was with the situation. Instead of a response from Ryan, I got an e-mail from Jeremy. He apologized for the confusion and let me know they would be willing to cut me a deal and sell me the ABS assembly for their cost of $1350 and give me a deal on the labor (only $100/hour). I sent an e-mail back asking why they keep trying to sell me the whole assembly when half of it already brand new. I haven't gotten a response. The Fox group has always been good to me. They serviced my Saab for several years and have sold me a couple of cars. Bummer this Jeremy guy can't admit his teams mistake and do the right thing. They've lost a customer now.
I love my Audi - tradesman687
On June 25 2014 after a long diligent search Sandra and I chose a 2008 Audi A5, wonderful auto! Handles like a dream, plenty of zip and as sharp as they come. Audi is a wonderful automobile company.
In the past we had our GMC pickup truck serviced at Fletch's and the service was great. Dave in the body shop is an artist when it comes to body work.
We were told everything was gone thru and checked out fine, the air on out test drive was warm and we were told it would be fixed and the car detailed when we picked up the car, it wasn't and we had to take it back to be fixed and have the headliner cleaned.
Now comes the fun part, 3 weeks later Sandra tried the heated driver seat, it didn't work. She drove the care back to the dealer and they informed her it would cost $1,100.00 to repair. Of course we assumed the dealer would stand by the auto the said was "gone thru", to our shock the GM said, "how do I know you didn't break it"? Sweet huh? For some reason we don't use heated seats in July. The dealer said all they could do is split the cost of the repair, what a crock!
I will be trading in my GMC truck in a year or so and had planned on buying local, ( our previous 4 new autos we purchased out of town), there is no chance I will ever spend a dime at Fletches again. I will be loyal to GMC and Audi but will drive to Traverse City or Detroit for any more repairs I may need. DON'T TRUST THEM! A shiny new dealership cannot cover the stench misleading and dishonest statements.
Robert and Sandra DuBois
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
Excellent Service - Sherri
I purchased my 2010 VW CC from Williams Auto World. I had work done in The Novi Volkswagon Dealership. Only because my mom was in the hospital in Detroit. I later had to have my car towed to Williams. They found that the repair was not done properly. Williams Auto World fixed it for me for free, paid my tow and my rental. It doesn't get better than their service!!!
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