Always AWESOME! - Jax
This is my 2nd Subaru with Subaru of Muskegon. I wouldn't go anywhere else! Katie, my sales person, went above and beyond to find me what I wanted. My new Crosstrek is perfect.
Top Reviewed Specialists At This Dealership
Service experience - VOLVOPT
I have had good experience with service from the Maple Hill Auto Group on my Volvo purchased in 2011. My rating of this dealership went up a couple of notches with the latest interaction with Tyler West over the last two weeks. Special attention was required to maintain the safety of driving my car and Tyler was not only courteous and helpful but stepped up to make a solution happen quickly. He was professional and clear with details, and patient with my questions. I look forward to interacting with him again for service.
Assistant Used Car Manager & Sales
New and Used Vehicle Sales
Solid experience - nojo99
Great experience, the process to get the best price maybe took a little longer than it should have...overall very friendly, knowledgeable service. Aaron Stokes & Scotte were top notch!
I’m totally satisfied with my 2016 Mazda CX-5 Grand Touring.
Mazda Brand Specialist
Remarkable! - Steve
We had a friend from out of state visiting, he drove his brand new Audi S7 recently purchased from a Missouri dealer. First night in town he hit a Michigan pot hole - ugh! Car was still driveable but seemed to be “off”. We wanted to get it checked out before he drove it back home on Sunday. Unfortunately, it was Saturday and Audi service center was closed. We stopped by anyway and started speaking with an employee who confirmed service was closed. JP overheard the conversation and stepped in to assist. He proceeded to troubleshoot the issue, had Volkswagen service inspect the car, provided several options for repair and resolution. JP and service team including Joe spent over an hour helping our out of town friend get back on the road - remarkable service! Highly recommend Germain Audi of Ann Arbor! Thank you JP, Joe and team.
Winter Tire Service excellent - JP Vlad
Great service in purchasing and installing winter tires and wheels on my S7. Very efficient, clear in recommendations, and high service. Pleasant service area as well.
Ripped off! - jmcqueen
So I went in to lease my first audi. I was super excited to be getting into this brand. And boy did they see me coming from a mile away. This is not my first vehicle purchase/lease, so I have been around the block a few times. And I have never had the experience I had here anywhere else. However I did not do my due diligence before signing the dotted line. So I will take responsibility for that part, however I will not take responsibility for the garbage offer that was placed before me.
I leased a 2017 A3, and it was based off STICKER price. This was a model year older than what was currently out, so in no way should anyone be paying sticker on that. The reason I didn't know that I was doing this is because through the whole process I was TOLD I was getting a 2018. I originally went in with someone else, and they also heard them tell me everything was for a 2018 model. The part that made me realize I even had a 2017, was after I got the vehicle home, and little things about the interior were different than what I thought were supposed to be. When I pulled out the paperwork, with the window sticker is when I noticed it was a 2017. Then looking at the price on the sticker is when I noticed they based the lease off the sticker price.
I did have a brand new sales guy, and I really don't fault him for anything. He was a perfect salesman, very attentive during and after the sale. He was just the sales manager's puppet on everything, and was just doing what he was told. They had a sale going for quite sometime before, and after where they would pay your first months lease payment for you, but because my car was not taken out of their on site stock, they wouldn't do it for me. All the signage did state "in stock" so I didn't put up a fight. However, finding out that other dealers...other AUDI DEALERS would have done this for me regardless was extremely disheartening.
I realize I was not their number one customer getting an A3 (even though it was basically fully loaded with all the extras), this did introduce me into the audi world. I likely will be getting more audis in the future, but not from here. I also work in an industry where I refer people to a lot of dealerships, and I will never recommend this dealer.
I also understand that they are in business to make money, but we are no longer in a world where the wool can easily be pulled over someone's eyes, and not have consequences. A fair deal is all anyone asks for, and I really don't want to have to haggle away from a crap deal. If haggling occurs, it should be between two fair deals, and both parties meeting in the middle.
Another thing I don't like that dealerships are starting to do, is the survey you have to give after. I had a sales guy at another dealer tell me that their commission is based off these surveys. I felt coerced to give the survey really good ratings. A survey shouldn't take the bread out of someone's mouth. How can anyone learn from their mistakes, and grow individually if they are telling people poor scores (anything less than perfect to be exact) will affect how much they get paid on the deal. Being that I don't believe this salesman did anything that his manager didn't tell him, I didn't feel comfortable being totally honest on the survey. He was clearly learning, as I knew more about the vehicles than he did. That's why I will be posting reviews on this dealer everywhere I can.
I love my Audi - tradesman687
On June 25 2014 after a long diligent search Sandra and I chose a 2008 Audi A5, wonderful auto! Handles like a dream, plenty of zip and as sharp as they come. Audi is a wonderful automobile company.
In the past we had our GMC pickup truck serviced at Fletch's and the service was great. Dave in the body shop is an artist when it comes to body work.
We were told everything was gone thru and checked out fine, the air on out test drive was warm and we were told it would be fixed and the car detailed when we picked up the car, it wasn't and we had to take it back to be fixed and have the headliner cleaned.
Now comes the fun part, 3 weeks later Sandra tried the heated driver seat, it didn't work. She drove the care back to the dealer and they informed her it would cost $1,100.00 to repair. Of course we assumed the dealer would stand by the auto the said was "gone thru", to our shock the GM said, "how do I know you didn't break it"? Sweet huh? For some reason we don't use heated seats in July. The dealer said all they could do is split the cost of the repair, what a crock!
I will be trading in my GMC truck in a year or so and had planned on buying local, ( our previous 4 new autos we purchased out of town), there is no chance I will ever spend a dime at Fletches again. I will be loyal to GMC and Audi but will drive to Traverse City or Detroit for any more repairs I may need. DON'T TRUST THEM! A shiny new dealership cannot cover the stench misleading and dishonest statements.
Robert and Sandra DuBois
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
Excellent Service - Sherri
I purchased my 2010 VW CC from Williams Auto World. I had work done in The Novi Volkswagon Dealership. Only because my mom was in the hospital in Detroit. I later had to have my car towed to Williams. They found that the repair was not done properly. Williams Auto World fixed it for me for free, paid my tow and my rental. It doesn't get better than their service!!!
My Auto Import Center
Suburban Imports of Farmington Hills
Financial Services Manager