Very satisfied with sales service. - Sharondulin
The salesman, Bob Warren, was very patient answering all my questions and finding a model with the features I wanted. I would recommend him to friends.
Top Reviewed Specialists At This Dealership
Assistant Used Car Manager & Sales
New and Used Vehicle Sales
Buying a new car - Pthocher56@gmail.com
Our experience was great, Regan &Bill
Were exceptionally. Mickala has alway been very helpful and understands
Our concerns. Great place to look for a new car! and to have you car serviced 🚗🚕🚗🚙
Excellent individual service - Isaac Morgan Singer
Evan Carrier provided with me with excellent customer service from the beginning of my search to the end of my purchase. Evan was extremely accommodating, thoughtful, and receptive to working as hard as possible within the parameters I set. I feel that Evan and the crew at Germain went above and beyond to take the stress out of purchasing and ensure that my experience before and after were enjoyable. I would highly recommend Evan and Germain Honda to anyone in need of a new or used car. This will be my first stop for all future purchases.
great experience - al-nsour
I recently leased Q7 from this dealership. Torben is amazing, he went above and beyond .
I highly recommend this dealership. I will likely come back for service despite having a closer dealership because of their professional and friendly work.
Bad exprerieces with CPO and services - Angryguy
I bought an used CPO with 49kmiles on it and the sale lady told us everything is good and up to date. Next service will be at 59 for oil change. But only after 4 thousand miles service light came up. Brought it back to the dealer and those people at the service said that I have to pay for 440 dollars for services for oil change, air filter and etc.etc.etc....they just lie to you to get the car sold. One people check the records and said the oil change was performed @ 49kmile, the other indicated oil change at 43Kmile. they just kick us around and try to get as much out of you as they can. Not recommended.
No negativity - Baseballdad
Bought my Q5 last year. The lease process was seamless, they gave me a good price on my trade-in.
Service has been excellent and everyone I have dealt with has taken care of my vehicle and my needs without a problem
I wouldn’t hesitate to lease my next vehicle from this dealership
I love my Audi - tradesman687
On June 25 2014 after a long diligent search Sandra and I chose a 2008 Audi A5, wonderful auto! Handles like a dream, plenty of zip and as sharp as they come. Audi is a wonderful automobile company.
In the past we had our GMC pickup truck serviced at Fletch's and the service was great. Dave in the body shop is an artist when it comes to body work.
We were told everything was gone thru and checked out fine, the air on out test drive was warm and we were told it would be fixed and the car detailed when we picked up the car, it wasn't and we had to take it back to be fixed and have the headliner cleaned.
Now comes the fun part, 3 weeks later Sandra tried the heated driver seat, it didn't work. She drove the care back to the dealer and they informed her it would cost $1,100.00 to repair. Of course we assumed the dealer would stand by the auto the said was "gone thru", to our shock the GM said, "how do I know you didn't break it"? Sweet huh? For some reason we don't use heated seats in July. The dealer said all they could do is split the cost of the repair, what a crock!
I will be trading in my GMC truck in a year or so and had planned on buying local, ( our previous 4 new autos we purchased out of town), there is no chance I will ever spend a dime at Fletches again. I will be loyal to GMC and Audi but will drive to Traverse City or Detroit for any more repairs I may need. DON'T TRUST THEM! A shiny new dealership cannot cover the stench misleading and dishonest statements.
Robert and Sandra DuBois
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
Excellent Service - Sherri
I purchased my 2010 VW CC from Williams Auto World. I had work done in The Novi Volkswagon Dealership. Only because my mom was in the hospital in Detroit. I later had to have my car towed to Williams. They found that the repair was not done properly. Williams Auto World fixed it for me for free, paid my tow and my rental. It doesn't get better than their service!!!
My Auto Import Center
Maple Hill Auto Group