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I would highly recommend Regan Taylor . He made the... - Amc1330
I would highly recommend Regan Taylor . He made the process of buying a new vehicle so easy. The whole staff was so awesome thanks all
Top Reviewed Specialists At This Dealership
Pre-Owned And New Vehicle Sales
Quick and efficient - JCROOKSTON
The service crew was quick, my questions were all answered, the checklist reviewed and I was out the door. I couldn’t ask for more!
New and Used Vehicle Sales
fantastic - Pete Raft
Professional and very helpful. Would recommend to anyone looking for a new or used Audi. The vast knowledge and dedication that Mr. Tharp brings to his profession is exemplary.
Certified Audi Brand Specialist
Professional,Friendly ,fast - Drumsplay2
Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first
Service - Rad
Brought the car in for a paint blemish. They took care of the problem. I was satisfied with the service and would come back for future needs
Overall pretty good - T
I found a used Audi online and made arrangements to look at it at the dealership. Sales person Jeff was friendly and helpful and the purchase of the car went smoothly. In summary I feel like I got a good car at a fair price and I found the staff overall friendly and helpful.
A couple of odd things at the end struck me as a little cheap. At closing they wanted an additional three dollars because of a miscalculation on their end. Three dollars… And then when I drove the car away from the dealership I realized it had less than a half a tank of gas in it. I was expecting a full tank. Odd and a little offputting.
Again however, overall a good experience and I would recommend when shopping for a used Audi, Volkswagen, etc.
Awful service with a scam - Houdini1198!
Awful. In 3 years i have never had my vehicle ready on time once. Routinely audi will lie to your face on the status of your car and the only true way to know is by busting into the service area past the staff and look for yourself. If you leave your car for service, they wont even begin the service until you arrive to pick it back up. They will then lie and say its almost done, minor last details. Every. Single. Appointment. I have left my car here for 2 days, to show up when THEY TOLD ME, to find my car not even started work. Ridiculous service that will push you to leave audi for any other brand. Worst service i have ever encountered from a dealership. And thats not to mention how they do not even fix all the issues. I brought my vehicle in last time to have 3 areas serviced, when i showed up, all they thought they were doing was an oil change, and i had to come back and leave my vehicle again, pay more, waste more of my own time just so the original issues can be dealt with.
Very Disappointed - JayRol
I'm very disappointed with this dealership and their service department. Other Fox dealerships have always treated me great. This one, not so much. My traction control/ABS quit working on my A3 so I brought it in. They diagnosed it as a bad ABS Module and told me it would be approximately $1400 to fix it. $900 for the part and $500 (a couple hours to install and a couple hours for reprogramming) for labor. Its an old car and I'm cheap so I asked if they'd be offended if I just bought a part and had my a guy (a friend who works for a competitor and does some work on the side) install it. I'd still pay them to program it. They agreed, with the stipulation that there would be no warranty for the install and they couldn't guarantee that it would program if they didn't install the part. I searched the internet for a part and found a couple of good deals. I forwarded my finds to the service guy at GR Audi and he told me I had the wrong part. He then gave me the part number I should be looking for, so I restarted my search. I found a part at a dealer in Pennsylvania. That dealer shipped it to this dealer and I bought it from GR Audi (it ended up "only" costing a little over $800, instead of $900). I brought the car and part my friend and he installed it. When I gave the part to him, he took a look and told me I had the wrong part. I had a pump instead of a module. Apparently the ABS system is an assembly that consists of a few parts. A pump, a module, some sensors and a bracket. I double checked with GR Audi and they told me they were sure I had the right part since I had bought the part number they told me to buy and since they sold it to me. My guy installed it and I brought the car back to GR Audi for programming. I got a call a few days later and they told me I had installed the wrong part. I had installed a pump instead of a module. I reminded them I had asked them about this when I had it installed and they agreed they had given me the wrong part number. They say it was wrong in their system and they apologized for the confusion. I was pretty upset and asked what was going to happen now. The service guy I had been working with told me they would make it right. They would get the correct part and install it at no charge to me. Again, I would just pay for the programming after the part was installed. I figured that was fair since the module costs about the same as the pump. Everything was a-ok. A couple hours later I got a call from the service manager, Jeremy. He informed me he was taking over my case and would be "having a talk" with the guy I had been dealing with. He then informed me that if I want my car fixed at GR Audi, they will only do it if I install the entire ABS assembly ($1750) and pay for the labor and programming ($135/hour for 5-6 hours). Obviously, this really upset me. I asked if that was his only solution and he told me that's the only offer I'm getting from them. I told him I'd take my someplace else and hung up. Then I sent an e-mail to Ryan (the guy that responds to all these reviews) explaining how disappointed and upset I was with the situation. Instead of a response from Ryan, I got an e-mail from Jeremy. He apologized for the confusion and let me know they would be willing to cut me a deal and sell me the ABS assembly for their cost of $1350 and give me a deal on the labor (only $100/hour). I sent an e-mail back asking why they keep trying to sell me the whole assembly when half of it already brand new. I haven't gotten a response. The Fox group has always been good to me. They serviced my Saab for several years and have sold me a couple of cars. Bummer this Jeremy guy can't admit his teams mistake and do the right thing. They've lost a customer now.
I love my Audi - tradesman687
On June 25 2014 after a long diligent search Sandra and I chose a 2008 Audi A5, wonderful auto! Handles like a dream, plenty of zip and as sharp as they come. Audi is a wonderful automobile company.
In the past we had our GMC pickup truck serviced at Fletch's and the service was great. Dave in the body shop is an artist when it comes to body work.
We were told everything was gone thru and checked out fine, the air on out test drive was warm and we were told it would be fixed and the car detailed when we picked up the car, it wasn't and we had to take it back to be fixed and have the headliner cleaned.
Now comes the fun part, 3 weeks later Sandra tried the heated driver seat, it didn't work. She drove the care back to the dealer and they informed her it would cost $1,100.00 to repair. Of course we assumed the dealer would stand by the auto the said was "gone thru", to our shock the GM said, "how do I know you didn't break it"? Sweet huh? For some reason we don't use heated seats in July. The dealer said all they could do is split the cost of the repair, what a crock!
I will be trading in my GMC truck in a year or so and had planned on buying local, ( our previous 4 new autos we purchased out of town), there is no chance I will ever spend a dime at Fletches again. I will be loyal to GMC and Audi but will drive to Traverse City or Detroit for any more repairs I may need. DON'T TRUST THEM! A shiny new dealership cannot cover the stench misleading and dishonest statements.
Robert and Sandra DuBois
I felt ripped off in regards to both the purchase and... - twagon
I felt ripped off in regards to both the purchase and trade-in. If I had to do it again, I would not. I would not buy from here however, service is TOP NOTCH any one with a VW or Audi in southern MI should try Williams for service.
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