If I could give this dealership zero stars, I would. - Dawud
If I could give this dealership zero stars, I would. My experience with Ken and the management team was unprofessional, dismissive, and deeply concerning for any customer who expects honesty or basic competence.
I brought in my 2008 Audi A6 Quattro for AC repair and a rear ABS sensor replacement. From the start, Ken spoke to me in a condescending manner. He and his manager acted as if servicing an older Audi was a burden and that they were doing me a favor by accepting the appointment.
They kept my vehicle for two days and told me there were no loaners available. I had to rent a car out of my own pocket. When they called to say my vehicle was ready, I returned to find that the AC was still blowing hot air. Ken insisted it was fixed until I asked him to sit in the car and feel the air himself. Only then did he admit that something was wrong and took the car back for another hour.
When he returned, he blamed an unspecified electrical issue. When I asked why this was not caught during the multi point inspection, he became irritated and said they do not typically service vehicles this old and that my car was before his time. This is unacceptable. Regardless of the age of the vehicle, it is still an Audi and it is still their responsibility to service it correctly.
Next, I paid a deposit for the ABS sensor and was told I would receive a call when the part arrived. No one called. When I followed up, Ken acted surprised and said the part had just arrived. I scheduled service for Friday, Juneteenth, because I was off work. The day before the appointment, he called and said they needed to push the appointment out two more weeks because they did not have a hoist available for my vehicle. At this point, it was clear they did not want to service my car at all. Ken even suggested that I come pick up the part and take it somewhere else, despite the fact that they took my deposit, failed to call me, and repeatedly rescheduled.
To make matters worse, I am currently in the market for a new vehicle. I expressed interest in the 2026 or 2027 Audi A6 e tron. Instead of showing me options, I was told they did not have any available because there were no more incentives and the vehicle was too expensive for most people. A dealership discouraging a customer from purchasing a new Audi should be a major concern for leadership.
This entire experience shows a breakdown in customer service, communication, accountability, and basic respect. When I purchase my next vehicle, it will not be from this dealership. At this point, it likely will not be an Audi at all.
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