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Emergency Service - Oklahoma Donna
Due to a family emergency, I drove 900 miles to Michigan with my service light activated about half way to my destination. Since I typically comply rigidly to the service schedule, I was worried about driving further and immediately contacted Tim Portee, the Service Manager. He got me in quickly, did a terrific job of servicing the car and getting me where I needed to be in the meantime. I cannot express my gratitude for the stellar service and compassionate understanding of my circumstances.
I don't live in Lansing, but if I did, I'd surely be a regular customer of Lexus of Lansing - a job extremely well done.
Nice, pleasant and smooth. - Tim
Purchased a 2017 RX350 in May during the pandemic, so it was a bit strange having to deal with the new protocol. Hernando was very helpful and made our buying experience quite pleasant. Would recommend this dealership as they were good to work with. I believe we paid a fair price for the vehicle.
Our journey at Meade Lexus of Lakeside began several... - LeiterHaus
Our journey at Meade Lexus of Lakeside began several years ago, when we acquired an older model Lexus that we began to bring into the service department for oil changes and other things that needed to be done. Our overwhelmingly positive, friendly experience with the service team staff is what brought us in as new customers when it was time to upgrade our vehicle. From the very beginning, Ron was very understanding of our needs and had the perfect recommendation for our family. He continued to go above and beyond in order to ensure that we were able to walk out with the keys to our new Lexus. In addition to Ron's friendliness and expertise, we were assisted by Kate, who managed to get us a great deal on our vehicle. Matt and Aaron were wonderful to work with as well, and left no stone unturned and no question unanswered when it came to the financing, services, and features our car came with. We will definitely be returning to Meade Lexus of Lakeside for many, many years for our current and future vehicle needs.
Bought two Lexus cars from there. The service quality has... - JH
Bought two Lexus cars from there. The service quality has dropped significantly in the past years. The wait time is getting longer and longer with advanced appointments.
Recently, there was a recall on my RX. It is a quite major work so the car has to be kept in the dealer for a while. I requested a loaner car. My appointments have been rescheduled three times due to the availability of their loaner cars. I was always notified at the very last minute. At the third time, I already drove there and they told me that no loaner car is available and you had to leave and make a new appointment. They don't even feel sorry about this. I wish I could gave no star on this dealership. No more business with this dealer and, maybe Lexus either (as it is the only Lexus dealer in my area). Strongly suggest potential customers to go somewhere else.
Great buying experience - DT
Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry!