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I really appreciate the professionalism & courteousness... - ingrid white
I really appreciate the professionalism & courteousness of the service people here. I never feel as though they are looking for ways to sell me services ‘just because;’ however, they DO let you know about services that will be needed in the near future.
False advertisement! Test driving done after confirming... - Mario A
False advertisement! Test driving done after confirming availability of an RX. Disappointed with Dennis M and manager Kate P after learning that they will not honor price as advertised. Photos of online price with same stock and VIN of vehicle shown to both. Was offered a different vehicle instead. They lost my business. Dealt with 2 great people here before; Larry L and Linda S here 2 years ago but they are no longer with them. Very disappointed!
The dealership was great. I had a great experience with... - ldlauwers
The dealership was great. I had a great experience with the exception of my salesperson. The finance manager Myles was awesome, the sales manager also awesome, service took care of a small problem I had quickly and efficiently. I would recommend the dealership but not George Freij.
We purchased a Lexus from Harvey in February. We asked to... - notafan
We purchased a Lexus from Harvey in February. We asked to look at two specific cars. When we got there we were told the GS was buried in the snow, but we could look at the other one. We ended up buying the RX, but it was not clean inside or out. It was covered in snow. The gas tank was empty. I've never bought a car from a dealer that wasn't prepped and never have been told they couldn't be bothered to get a car out of the snow. To be fair the salepeople had to dig the car out of the snow. There was a porter washing cars in the wash bay, but nobody to get the cars ready.
When I brought my battery in for warranty they let me wait for 5 hours before they gave us a loaner because their tester was giving bad readings. The next day I had a list of other things they could sell me, but they would not warranty the battery. I get their tester needs to say the battery is bad, but I didn't need to know everything else they wanted to sell me. I just wanted my car back. The service writer. Coreen was rude, curt, and not professional
These people are truly amazing. Tony and Misty are a... - Larissa1
These people are truly amazing. Tony and Misty are a gift. They both know so much about the car business and are real professionals. I’ve been buying there for a dozen years and they are the beat there is. 5 stars.