Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
My Lexus Certified Buying Experience - Angela S
Charlie listened to my wish list and made my Lexus buying experience a pleasure. As an owner himself, Charlie was enthusiastic about the Lexus driving experience and explained what I could expect. He was very knowledgeable and answered all of my questions. Charlie is the BEST!!!
MisInformation to spend your money - LexusOwner
Careful of Jeff, Wanted me to tune-up my Lexus at 40,000 miles. Said my brake fluid was dirty and I fell for it.
Took in for an oil change now have oil leak ! - Nate323
Took my 09 Lexus is250 for an airbag recall that they finally called back to have it repaired, took about 3 months to get this safety issue repaired! I’m not even complaining about that it’s my spare car anyway. I just haven’t driven it til it was repaired. When I took it in to get the recall fixed I had asked the service writer Cody Whithouse to do an oil change since it hasn’t been driven in 3-4 months. Now understand that my drive way is white in color with 0 oil spots on it and that’s where my is250 has been parked. Cody released my vehicle to my father-in-law as I told him it was ok to do. My father in law gets there and Brandon tells him that they tried to tighten my oil drain plug to stop it from leaking (which did not exist). Brandon told ME , the owner of the vehicle, anything about that. My is 250 made it back to my house and I saw oil leaking very slowly. The next morning I wake up to a huge oil puddle on my white driveway (1/4 of a quart) THATS A LOT OF OIL TO LEAK IN 1 DAY IN CASE YOU DO NOT KNOW ABOUT CARS. I then talked to Brandon Ponder (Service Director) to let him know about my concern with the new oil leak in my white driveway. He basically said he didn’t care and wasn’t going to do anything about it saying it was already leaking and actually hung up on me. I called back and asked to speak with the General Manger , Sean Kass and tried to act like the car been that way and was trying to belittle me over the phone and actually laughing at me. I think that they think that it’s just going to go away, but it isn’t. I will be filing BBB complaints and filing a lawsuit if BBB complaint(s) doesn’t work.
Dishonest and disrespecful - tjklein
I brought my car to Meade Lexus of Southfield on Friday 8/2/19 for a scheduled airbag recall. Upon arrival they asked if I had any other issues with my car and I mentioned that the front headlight was out and that I tried to replace another headlight in it but this did not work. The service specialist I worked with assured me that Lexus was very reasonable and always works with customers to provide excellent service.
Upon scheduling my appointment, I also discussed with the service specialist that I needed to be out of there by 2, as I had scheduled travel I needed to accomodate. He assured me this would not be an issue.
At 2:30 pm, the service specialist came up to me in the waiting area and told me he had bad news. He told me that they were able to fix the airbag (recall) and the headlight ($290). However, he said, after doing those repairs, my other headlight went out and it would cost me another $290. I told him that I had no issues with the other headlight ever and that it was working just find the night prior, and that they should repair it and not charge me since it was working without issues prior to arrival there.
He then went to get the service manager, Gregory Edmonson, who provided some of the worst service I have ever received. Gregory was rude, dishonest, and disrespectful to me. He told me that I am responsible for the repair of the other headlight and that I would have to pay in full. I told Gregory that I would not pay for it and that they should repair it since the issue occurred on their watch. Gregory told me "You are not going to stand there and tell me how to do my job." He also said to me that it is not his responsibility to maintain my vehicle for me. I explained to Gregory that I maintain my vehicle very well and that it seemed like too much of a coincidence for me to come in and pay $290 for one headlight to be changed and suddenly, while my car is there, the other one stopped working and to have to pay another $290. In an extremely non-genuine and near-mocking tone, Gregory said "I don't think that's a coincidence at all." At this point, I was extremely frustrated with the situation and completely regretting ever scheduling service at this Lexus at all. He told me to wait so he could speak with the car mechanic. Nearly half an hour later, Gregory returned to tell me that the headlight had only flickered and was actually working properly once they tightened the bulb down (why they needed to tighten it down, since they weren't supposed to be working on that headlight, I do not know).
I'm not sure whether they were just trying to get me to pay another $290 for another headlight or if they genuinely saw an issue with my headlight, the latter of which I highly doubt. And on top of all that, I was an hour and a half late getting out of there when I needed to leave by 2 pm and explicitly explained that when I made my appointment, to which they agreed and said everything would be done by 12 pm.
I will never go back to Meade Lexus of Southfield again and I warn all Lexus or potential future Lexus customers to avoid at all costs and go elsewhere.
Great buying experience - DT
Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry!