Car Service Pick up - Got stood up twice - Naren
I scheduled my Lexus RX 350 car service with Meade Lexus of Southfield for the second time in past 5 days and nobody has bothered to show up or even make a courtesy call about not picking up the vehicle. Last week , I scheduled it for Thursday (3/22/3018 at 7:30 AM) morning pickup and today (3./28/2018) at 10:30 AM, and for both of them ,they did not even care to call or showing up for the pickup. I am deeply disappointed with such behavior and hope them to get better.
Leasing a new RX350 - Allyn D
I have been driving a Lexus leased or purchased from Meade since 2005. The experience at the dealership has always been first rate both in sales and service.
Consistently excellent service - RH
I have been a customer for 20 years! Lexus service is by far consistent, reliable and the most importantly, genuinely respectful to their customers. I recently started to also go to BMW service for my other car, My God! It was quite an experience Of what not to do with customer service. By far, Lexus sales and services are the best, I have encountered in the last 30 years of my driving/ buying automobile experience. Keep the good work
High turnover, horrible management and owner - thedude2503
If an employee lasts more than a year at this location its a miracle. Employee's aren't paid enough, work too many hours and are berated by the owner. Besides the owner and management, the people that are there lack experience. Horrible owner.
Great buying experience - DT
Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry!