No recommendation here - Mbk
Spent a few hours with Marrisa at the dealership trying to iron out a deal. Unfortunately it did not happen. As soon as my mom and I left I received a phone call from Miguel Nouhan the pre owned sales manager. He wanted to let me know what he learned about the car we were thinking about turning in. He was overbearing and condescending in his remarks to me. I have never been talked to in that way from someone who wanted me to purchase something from him. I was so upset with the phone call it took me several hours to get my heart rate down. Needless to say I will not be going back or recommending that establishment mostly because of Miguel Nouhan
Consistently excellent service - RH
I have been a customer for 20 years! Lexus service is by far consistent, reliable and the most importantly, genuinely respectful to their customers. I recently started to also go to BMW service for my other car, My God! It was quite an experience Of what not to do with customer service. By far, Lexus sales and services are the best, I have encountered in the last 30 years of my driving/ buying automobile experience. Keep the good work
OUT OF STATE PURCHASE!! - KSUM
I live in Chicago and I combed every Lexus dealership in the Chicagoland area and I did not find a car with all of the features that I needed.. until I stumbled across this beauty 5 hours from me. I had concerns, like who in their right mind would purchase a luxury vehicle without test driving, looking under the hood and kicking the tires??? Me!
Because the vehicle was L Certified. clean Carfax and, most importantly, an honest and reliable salesperson involved, I felt relieved. Linda Simms was my eyes and ears! She took pictures, video and treated me as if this were her own car been packaged for delivery. It was awesome!
AND they have an out of state transportation program which is phenomenal. I was credited money toward the transportation of my vehicle. Chicago is a short trip making this $0 out of pocket. The driver drove my car to my job on lunch! Who can't ask for more?
Many thanks to Linda Simms. I can't say enough. Of course, the vehicle is dreamy with brand new Michelin tires...ugh!!!
Poor service - MIKI niseisan
Upon my arrival at the service area, I had to look for the service manager, Brad. His office was not marked. After finding him and addressing my concerns with my 2017 Lexus 350, I sat in a bleak waiting area for 2+ hours for the 5,000-mile service on my RX 350. Brad did assure me that the AC fan in my vehicle was OK. I had additional concerns about the transmission. When service was complete, a nice service person advised me that my vehicle was ready, Brad never returned to address my concerns with the transmission. I saw him chatting with another employee in the hallway. I continue to feel that the transmission in my RX 350 is periodically "rough". I have had two Toyota RAV4s. Their transmissions were consistently smoother, both upon acceleration and downshifting.
Great buying experience - DT
Just recently purchased a vehicle here and the sales person (Larry Slotsema) did an excellent job finding the right vehicle and the negotiating process was smooth and seamless. Thanks Larry!