Great experience. Love the car! - CWILLIAMS609
Very friendly staff. Not aggressive as some sales staff I have experienced in the past. The entire process went smoothly from start to finish. Vehicle was cleaned and ready to go early. Follow up calls in timely manner.
Top Reviewed Specialists At This Dealership
Scam, Cheat, will beat you out of Money! - L.J
When I first bought my BMW X5 in January 2016, as soon as I drove off the lot I started having problems with it. My sales rep was nice and wanted to help me get it fixed at no charge, but his manager at the time was rude and nasty to me over the phone and told me "This is your problem" after only having the car for 2 weeks! Month after month I continued to have problems with the vehicle and by the end of the year I was out of another $4K.
I decided to trade it in last week after finding out I needed new breaks and new tires. Their service guy Tim was awesome and patient with me, and the sales rep Amy tried to help me find another vehicle. However their financing lady Lea told me that for a 2012 BMW i3, my $27k loan through BMW North America Finance would require me to put $3,500 down and I was only getting $3K for my trade in! Seemed suspicious that the same amount of money I needed to put down was the same amount of money needed to fix my old car.
I left that day with my original car and drove straight to Motorwerks BMW in Bloomington and got a Used Pre-certified, 2015 BMW higher end model for no money down, financed through the same BMW North American bank for $28K, and they offered me $6K for my trade in. Either Lea doesn't know how to do her job or they were trying to scam and cheat me. I'll let you be the judge.
Their new GM called me and was a really nice guy and apologized for my bad experience and tried to make things better but it was too late. The scams and bad behavior of the staff over the last 3 years had ruined my trust. If he was smart he would fired everybody and start with a whole new team of honest employees like the guys over at Motorwerks.
New car purchase - C A M
Both Sonja Olin and Oliver Rathkin were very helpful, courteous, and responsive to my questions. The buying experience was very positive. Kyle has neen kmowledgable and helpful in his assistance learning all vehicle features.
Audi Service Consultant
Luther Park Place Motor Cars
BMW Service Consultant