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Great service - RMJOHNSEN
I really appreciate working with josh . He is efficient and available for questions, appointments . I would recommend him to anyone for service. Great to work with!
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First time BMW owner 540XI - Judy Weston
Tony Berg was great to work with, as was his mentee Kyle. They were friendly, knew their stuff and the whole process was extremely efficient. I didn't have to give up my entire Saturday, which was much appreciated since it was a beautiful day! Tony followed up with me a few days later and offered to schedule some time with a BMW Genius as I told him the technology was overwhelming. A very pleasant experience overall and I love my new car!!!!
Domestic Bliss preserved - David C
Best quality of customer service I’ve ever experienced. This one example is especially memorable. The day before my wife and her girlfriends were to drive my 640i X from Minneapolis to International Falls, something went wrong with the restraint system. This left it barely drivable but it needed immediate attention at the dealership. I took it to the service department hoping they could squeeze it in. Because after all, this was a (domestic) emergency.
It was late in the day so they were completely booked and out of loaners. I was going to have to tell my wife and her friends that they couldn’t use the BMW 640 for their long-planned trip.
It occurred to me that I might appeal to the sales department. When I told Chris Peterson, the sales manager my dilemma he said “no problem “ and pointed to a 640i X on the lot and said I could take it for the trip. Chris Sommerfeld, my sales person, took it from there; had it washed and filled with gas then handed me the key. As I was leaving he said don’t bother to fill it when you bring it back.
I was -and AM- so grateful that I tell this story every chance I get. Many thanks again to bot Chris Peterson and Chris Sommerfeld. You cemented my loyalty to BMW of Minnetonka.
Luther Park Place Motor Cars
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