Service - MORRIS.MARAE
Joshua was great as usual. I arrived there just before 7AM but had to wait 10-15 minutes to get a ride to work. I had to run almost a block to swipe into work at 7:32. I am to be in the lab before or right at 7:30. I have never had this problem before.
Top Reviewed Specialists At This Dealership
Repeated awful service - Michael23
My experience with the service department at this dealership has been atrocious. On at least 3 occasions the time it took to get something done has been well over double the time they said it would take. On all 3 occasions I was discouraged from getting a loaner as they were all supposed to be an hour or less appointments. At no time has anyone contacted me when it goes beyond that time. I’ve had to ask repeatedly as to what is going on. Today, after waiting 90 minutes and being told my tire change was still not finished, I asked to speak to a service manager. I stood around in the service department for literally 30+ minutes as my service rep wandered around looking for a manager and STILL wasn’t able to find one. They then offered to slap on my tires and let me drive off without balancing them. So after 2 hours of this, I talked to my sales rep that sold me the car 2 years prior. It took another 15 minutes of him wandering around looking for someone before I was finally able to speak with a manager. When I told him I shouldn’t have to pay for such poor service and mentioned that I would write reviews such as this, he accused me of threatening behavior. Long story short, they did the service charge away, but I will never go back to this place again not could I in any good conscious recommend it to anyone if they value their time and money.
The best dealership there is - Craig
We've purchased two BMWs with Motorwerks now, and couldn't be more satisfied. We worked with Leo both times and were very pleased. Leo felt less like a salesman and more like a matchmaker, doing his best to pair you with a vehicle you will be happy with. I enjoy taking the cars in for service so I can stop by Leo's desk to banter and look at the new inventory. We will definitely be back.
Audi Service Consultant
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BMW Service Consultant
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