Great customer service! - LuvMyVW
Aaron was very knowledgeable and responsive. We came from out of state and he had everything set and ready for us. No pressure. We bought a lower line car but were treated like we bought a top of the line vehicle.
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This is a review of a shuttle driver, not the service center - sap1234
This feedback is for one of your shuttle drivers -- Mike. It is very uncomfortable and unnerving to ride with him in the shuttle van. Pedal to the metal acceleration, abrupt steering, braking and what not. At one point I was concerned he would get pulled over by traffic police. This is no way to drive customers around. I've been with this driver a few times and thought of bringing it up earlier, but let it go. However, this time I decided to speak up and provide this feedback for the sake of my safety and that of other customers. I can understand if he is in a hurry on a certain day but its almost always the case. It's just the way he drives. None of the other drivers I have been with are like this and I recall being with at least 3 of the others -- Keith, Tim and one more who I don't recall the name of -- who are careful and courteous drivers that I always felt safe with. Mike appears to be a nice guy to talk to but I would NOT hire him as a chauffeur. This reflects a tad poorly on Motorwerks and I would be surprised if nobody has brought this up before with them.
Sr. Client Advisor
Fantastic experience working with Chris Neis - dddeyn
I purchased a used vehicle with Chris at BMW of Minnetonka and it was an absolute pleasure doing so. I called to inquire about a used vehicle and had the pleasure of connecting with Chris. The vehicle was just traded in the night before; Chris quickly took photos, sent over details and helped answer my questions ... all extremely timely! When I came into the dealership, he was proactive to let me know what work will be done by the dealership to get it up to his and the dealership's standard given the vehicle the just came in. He turned out to be extremely trustworthy, responsive, and proactive to help me. There was never any pressure, just help. An amazing experience, given that I had previously had several poor experiences with sales people at other dealers. I will definitely seek him out when we need our next vehicle. BMW of Minnetonka was a great choice for my purchase! I love my vehicle and they did exactly what was promised and more.
Luther Park Place Motor Cars