3 Minnesota Lexus Dealers
Just purchased via internet a 2020 Lexus LS. - ED
Just purchased via internet a 2020 Lexus LS. I could not be happier with how I was treated here. I never purchased a car n the internet before and was very hesitant. But they had the limited edition I was looking for. I was expecting them to give the car to one of their local customers and back out of the deal but they kept their word. John made be feel like I was his only customer and answered all my texts and requests for pictures etc. Then Michael Peterson walked me through the financing and paperwork and transport requirements. Their transport vendor, Auto Transport Society was top notch! Lexus of Wayzata even did things my local Lexus dealer would not do (ceramic coating on a used car). I don't think I have had a better experience purchasing a car and I didn't feel disadvantaged being an out of state buyer. They showed me what true customer service was like.
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Master Certified New and Pre-Owned Vehicle Sales
New Vehicle Sales
Pre Owned Sales
When I arrived I was greeted and escorted to Service - Lexus LS460
When I arrived I was greeted and escorted to Service Consultant Wilson Hernandez. Wilson was very pleasant and informative. We discussed my vehicle service for my appointment, the estimated time of completion and he provided me with a new loaner car. A technician reviewed the loaner car features with me prior to my departure. Wilson kept me updated with a video from the service mechanic with recommended repairs. I requested that Wilson contact my warranty company to determine if the needed repairs were covered. Wilson got back to me within a hour to confirm the repair work would be covered. The next day the repairs had been completed. I returned the loaner vehicle and we reviewed the repair work the had been performed. I was escorted to my car which had been washed and vacuumed. It was a pleasant experience.
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