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Excellent service on this last service appointment. I... - lbarker187
Excellent service on this last service appointment. I was out of town and the dealership went the extra mile to go to my vehicle to pick it up and take it back to the service center, complete the service and return the vehicle to the pickup location so it was there and ready for me when I returned in the middle of the night. Very pleased and I don’t give praise for what is a general expectation. Outstanding
Horrible service - cml325
Really horrible experience with the repairs. I took my BMW to Galleria three times to fix the same problem. I had my car at the repair for a few week each time. I never got any good updates from them and had to call multiple times to get any updates on the car. On the third time I sent the vehicle in to get their best repair guy, I called them to get an update 8 days after I left the car and they hadn't even touched it! I'm incredibly disappointed by my entire experience and haven't even received a refund on the first repair which never fixed the problem. Please don't go here and go somewhere else. I am planning on going out of state to get a proper repair.