Galleria BMW

Excellent customer service, very professional and polite. Top of the line! We love our BMW and our dealership! Top of the line! We love our BMW and our dealership! More

The staff is always welcoming and friendly to me. The service is quick and efficient. The service is quick and efficient. More

I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

Very pleasant experience. They had me in and out very quickly! I would definitely recommend They had me in and out very quickly! I would definitely recommend More

Galleria BMW did an awesome job with the sale on my X3! I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of I would like to thank Dawn, Michelle and the other members of their team in helping me through the process. If you are in the market for any kind of BMW I would come to Galleria BMW for the purchase. Thanks guys! More

Service was outstanding. Billy was a top notch service advisor. Loaner car was appreciated. Communication was great! Billy was a top notch service advisor. Loaner car was appreciated. Communication was great! More

We really enjoyed our experience with Galleria BMW! This is a first class dealership. We were treated with such courtesy throughout the entire process. Ashton Williams was my client advisor and he w This is a first class dealership. We were treated with such courtesy throughout the entire process. Ashton Williams was my client advisor and he was a pleasure to work with. Ava Williams and Naiome Young go above and beyond to make you feel welcome as they greet you at the door or on the phone. Although we bought a used vehicle, we were given a most exciting red ribbon experience when we arrived to pick up our new ride. High quality automobiles and high quality customer service. I would highly recommend! More

The service department is great. Very helpful, courteous, and knowledgeable. Billy was especially helpful and answered every question we had. The work was done in a timely manner, ac Very helpful, courteous, and knowledgeable. Billy was especially helpful and answered every question we had. The work was done in a timely manner, actually ahead of schedule. We would recommend them to all. More

Billy Herbert and the Service Staff are professional, experienced, care about me and very courteous. experienced, care about me and very courteous. More

Everyone is very polite and professional. Billy is awesome and always remembers me and what I have going on. Billy is awesome and always remembers me and what I have going on. More