Trading my Car was fast and easy! - LucyLu
The sales person that assisted me, Chris Cockrell, was very knowledgeable, he located the car I wanted very quickly and made the trading process fast and easy!
Awesome experience purchasing a vehicle. - Shellyj
This purchase was by far the easiest. I made one phone call told Dan exactly which vehicle I was looking for, he didn’t have one in stock. He said he would find what I was looking for and within one week he had the exact car that I asked for. I absolutely love my Mercedes. The sales and service is excellent at Cannon Motors.
Excellent Customer Service - ladyre4ya81
Lesia Johnson is a great sales lady, will go all of her way to help others to pick the vehicle that meets the customers needs.
Great experience - Robie10
We bought a 2018 Chevy Silverado Z71 from Larry Clark’s, and we absolutely love it. We would recommend doing business with Larry Clark due to there outstanding customer service! Trey was our saleman and he did a great job working with us and making sure we were satisfied with the purchase we were making! We have even had outstanding customer service after the sale with the service department getting our vehicle’s maintenance done!
Lifetime customer - elizabethbwhitaker
I had a wonderful experience! Everything was explained to me and straightforward. I will definitely make this my dealership I will purchase any vehicles in the future as well as highly recommend to friends and family members.
Dossett Big 4 and it's team made car buying so much fun!! - My new Buick Encore
This was my first time ever to deal with Dossett Big 4. Everyone there was so helpful and polite. As soon as I walked through the door my salesman, David Leatherwood, was so courteous and knowledgeable about the vehicle I was interested in buying. Mr. Dosssett even made a point to talk with me and thank me for choosing his dealership. From the test drive to the financing, I could not have asked for nicer people to deal with. I would definitely recommend Dosset Big 4 and salesman David Leatherwood if you are looking for a new vehicle.
Great friendly service thanks Ron - Plumber1
Got me in on a trade. Left with a good truck Ron was easy to work with thanks guys ! I get ready to trade in I will come back
Disappointed - 4evrsunshine
I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department.
PLACE TO GO IF YOU DONT WANT YOUR VEHICLE TO MAKE IT 40 mi. - Sara Morrow
On Monday, February 26, 2018, I purchased a truck from Dossett Big 4 for my husband. On the very night of acquisition, within 45 to 50 miles of having driven it off the lot, the check engine light came on and the vehicle began having noticeable difficulties. I notified Michael Lambert, the salesman, of this failure. Mr. Lambert reassured us that Dossett Big 4 would make it right. After contact, it was posited that perhaps the issue had been bad fuel. We brought the truck to _______, and the mechanic cleared the trouble codes. The codes immediately recurred. Shortly thereafter, metal shavings were discovered in the oil. It became quickly apparent that Dossett Big 4 had absolutely no intention of rectifying the situation in any way. Meanwhile, my husband had grown increasingly agitated, as would any reasonable individual who had spent a great deal on a vehicle for it to be rendered inoperable within an hour of purchase, and he decided to call the dealership and speak with the Used Cars General Manager. As Kyle described what had happened and expressed the need of Dossett doing something to make this travesty right, the manager audibly chuckled. At this point, Kyle was infuriated and expressed his frustration in terms that the manager found offensive.
As Kyle was livid, I thought it best to have my father speak with Mr. Dossett to see how we could best handle this. Upon speaking to Mr. Dossett, my father was told that they would have helped us out, but because Kyle had the utter audacity to become irate at such an egregious display of disrespect and lack of common decency as the one displayed by the Used Cars General Manager, Dossett Big 4 would count that justification to withhold any remedies otherwise deemed appropriate.
As to our experience, I cannot speak to whether this unfortunate purchase was a result of mere coincidence, a result of Dossett Big 4 selling shoddy, poorly-inspected vehicles, or a result of Dossett Big 4 intentionally pushing vehicles with known defects on customers to avoid loss.
What I can say for certain, though, is that Dossett Big 4 did not act as a company that cares for its customers. If you purchase from Dossett, know that they will feel that they can laugh at your sizeable financial loss at their hands, and when you inevitably lose your temper with their callousness, they will use this as the reasoning behind their doing absolutely nothing to remedy dilemmas their poor business practices have wrought. When they tell you that “you always get more at Dossett Big 4,” the fine print reads “more pain, more financial loss, more frustration, and more slimy business practices.”
Brand new tahoe shakes terribly! - Disappointed customer
Not only will I never purchase a gm vehicle ever again, I will ensure everyone knows the terrible customer service I have experienced with this dealership. If you want a quality vehicle, do not go with a tahoe. According to Turan Foley, it is normal for a tahoe to vibrate/shake. The vehicle shakes so bad, it makes you nauseous. Turan Foley treated this situation with no care at all. They treat you so good while making a purchase, but do not expect anything beyond that. By far, the worst customer experience I have had in all of my life. I have purchased 4 brand new vehicles (this being the first gm vehicle) and I have never had even close to an experience this bad. I will never stop telling anyone and everyone I can about the quality of a tahoe and the experience at the turan foley dealership and service center. Do your research before you buy. I wish I would have, because this is a very known issue.