Very long wait for parts. - JoshT
*This is my experience with repairing my 2012 Ford Focus SEL for transmission shudder issues at this dealer.*
I took my car in for transmission shuddering issues one day shortly after I bought the car from another dealer and it was used. Not many miles on it. I brought the car in and mentioned my problem and also my knowledge of a "Field Service Action" by Ford Motor Company to fix the transmission clutches and seals, and sometimes the transmission control module as well. The service guy said that they will have to do measurements of certain vibrations and all of that. I told him to do whatever they need to do. After a bit of time they called me and said that they have done some software updates, but the shudder that I was feeling got dismissed because the guy told me that its normal due to the type of transmission that car had. I went home and did some research. So I educated myself on the type of transmission that car had in it. So I took no further action, thinking that the shudder was normal. Even though it was already excessive! So I tried my best to overlook the problem and continued to drive the car normally. After few months the shuddering became so bad that the car began to launch me in front of lights, stop signs, oncoming traffic, etc. It randomly uplifted, downshifted, and sometimes didn't even engage. Low speeds were near impossible to drive at. The car became unsafe to drive. I was afraid that I will hit something or someone or vise versa. Then the transmission control module went out. They replaced it. I mentioned the shudder issue again. They told me that it needs a new sets of clutches, and seals. But it would take 6-8 weeks to get them in. I said okay, and continued to drive the car. Worst two months ever. On the 7th week of waiting, I placed a call to Ford corporate office, and complained. I asked for something different to drive while they wait for clutches, or to hurry up and get the clutches in to the dealer. The car was on a verge or being not drivable. I was told that I would be contacted within a week by a regional manager. I was contacted by someone else filling in for her, then the dealer got the part in, 3 days after I called corporate. They fixed the car. regional manager called and asked if I was happy with the repair. I answered accordingly. This experience has been horrific for me and I blame Ford Motor Company for all of this. The dealership got me a bit upset the first time they dismissed the problem. But when my car was called in to be fixed, the guy that helped was Jason. And he was very nice, attentive, and considering. He made sure that everything was good and done. Gave me his contact info and said to check back in if any issues arise. So far the car has been driving much better. Some switching is still felt, but its insignificant. Ford needs to get rid of the PowerShift transmissions, they don't work in USA. And people are very angry and upset, but most importantly.. endangered by this product. Roll out a mandatory recall!!
There are countless of lawsuit going on. Class action, lemon law, etc. People are going to loose jobs at Michigan plant. Ford is only hurting itself.
Buying a vehicle - Shack65
The friendliness of the staff and especially the person that helped me (Mr. Alonzo Brown).
They did everything to make sure that I was satisfied with the purchase. They even gave friendly conversation, and he was very respectful.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Excellent sales staff and an enjoyable experience - Tsmith119
The helpful and knowledgeable staff at Sullivan Ford Lincoln was a pleasure to do business with. The pressure free atmosphere and helpful staff promotes a pleasant experience.
2018 F150 - Shepf150
JJ was really helpful and knowledgeable about everything. I’m really happy with my truck and I would recommend him and estabrook to any of my family or friends.
Great Customer Services - Helen-812
Thanks so much to Gale Scott for working with me and making sure I understood everything while searching for a new vehicle. She's a great sales person.
No complaints at all! Everyone goes above and beyond! - TylerPatin21
I have purchased 2 new cars from "The Preacher" and just purchased my 3rd new car from Louis today. "The Preacher" was able to help me finance my first new car 3 years ago before I had any credit when no one else could. 3 years later Butch Oustalet still has amazing service! Louis and Gary handled all the paper work while I was at work and Louis even stayed till closing to make sure I was taken care of and will be dropping my new car off at my job tomorrow. I will continue to use Butch Oustalet and would higly recommend!
Shady Dealer - marley972
I was dealing with Danny Barnett on the phone for a day and a half. I had found a truck on autotrader listed about $3000 under what it should of been listed. I called and they said they would honor the price, though they said it was a mistake and should of been about 3k more. I thought awesome, I got lucky. Well we were back and forth all day, they had me fill out paperwork online for my possible trade in, they got an oil change and supposedly cleaned it up as they were going to deliver it to me. We had already sent my financing over to my credit union. At around 4pm that day Danny informed me that someone else put a deposit on the truck and I would not be getting it. He knew very well that the truck was going to be sold to me. I know this is not against any laws. But this is morally and ethically wrong and I will never do business with these people. Shady, shady, shady is all I can say
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
Integrity? - mrGatc
On December 26, 2014, I found a truck listed by Kirk Auto Company on AutoTrader.com. The truck is a 2012 F-150 Lariat 4X4, listed for $23,838. After doing my research on the truck, I checked the business' website: kirkautoco.com. They had the price of the truck listed the same. I called the number listed on AutoTrader (1-888-882-9078) on December 29, 2014, to confirm that they still had the truck. I spoke with a man named, Taylor. Taylor confirmed the truck was there and verified the price. I had him send me some photos of various parts of the trucks and asked him some specific questions about the truck. I called him later that day to again confirm the price, if I were to come the next day to pay cash. He told me he would speak to the finance manager. Minutes later I received a call from Tristan, a manager, who quoted me $25,249.65 for taxes, title and fees. I asked him multiple times so I could write down the amount, so when I got the check made it would be correct. I then asked Tristan, to fax me the copy of the AutoCheck report. He read it to me over the phone as well as faxed it to me. The report showed a 1 owner, NO accident vehicle. I called Tristan back and told him I was coming from Hattiesburg (3+ hour drive), to make sure he kept the truck for me. I also, asked him to confirm the price to me. He did. On December 30, 2014, I drove from Hattiesburg, MS towards Grenada. At approximately 08:00, I called Tristan, to find out who the bank needed to make the check payable to and to double check the amount. He confirmed both. Approximately 20 minutes from arriving at the dealership, I received a phone call. A woman whom, I had never spoken with named Audra, called from Kirk auto group. She called to tell me that the price that was agreed upon, did not include a $6000 repair bill. I understand that some errors occur in online sales, but $6000? When I asked what the repairs included, Audra told me that they included body work done by Kirk Auto Company. This was a shock coming from an AutoCheck report that said NO accidents and hearing from Taylor that nothing was apparently wrong with the truck. She proceeded to tell me that they could not do the price that was agreed upon, multiple times. I turned my vehicle around and headed back towards Hattiesburg. On the way, I called to speak to Tristan about the quoted price and accident report. He did not answer. I still have not heard from him. Instead after threats of reporting them to the BBB, I received a call from the owner. He did not seem very apologetic, but instead proceeds to accuse me of being in the wrong. He also questioned why i called the Toyota dealer and not them. I told him i called the number listed on AutoTrader. Then texts me pictures of a supposed conversation that I had with one of their other associates. i respond and he pretty much accuses me of lying about the whole thing. I did not like the way he took such an accusational tone with me. He was not concerned with my time wasted on the drive. When I arrived home and responded to his accusations, he was short and responded "agree to disagree." When I told him the BBB would hear about this, he arrogantly retorted by saying to make sure I give his name and phone number. I was quoted a price for a truck, which I confirmed multiple times. Only to drive 3 hours, and receive a phone call to tell me there will be $6000 added to the price. This same truck can now be seen on their website more than $7400 higher than the original price.
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
I purchased a Mercury Cougar for my daughter in May 2010.... - Jonesgang
I purchased a Mercury Cougar for my daughter in May 2010. She reported having trouble with it and we discovered that the car had been invovled in a recall. We call Ford motor Company and were referred to this dealer for assistance with the problem.
The service department at the dealership were very accomdating and helpful even though the car had not been purchased through their dealership. It took Ford almost 2 months to provide the needed part and I was not pleased with that. However,the service manager, Mike Fittes was very persistent in checking on the part for me and keeping me informed as to what was being done to get the part here. When the part did arrive, Mr. Fittes promptly call me and I took the car in and it was repaired quickly and efficiently. So far that seems to have taken care of the problem but if it does not you can be assured I will use Preimer Ford service department and in the future recommend their service department to my friends.
Thanks to Preimer Ford for the concern shown in assisting with my problem and a special thanks to Mike Fittes.