Purchase of Lincoln MKX - Tomgen
All the gadgets and even the method of starting the vehicle can be baffling to someone who has not purchased a new car in 22 years. My salesman has been very patient with me in explaining some of the functions as many as three times. Other employees have been helpful and gracious as well. Overall it has been a very good experience.
It was great! - Pamela70
I had a great experience here. Sean was great he did not pressure me at all. All the people were very nice and helpful. I will be back!
Excellent sales staff and an enjoyable experience - Tsmith119
The helpful and knowledgeable staff at Sullivan Ford Lincoln was a pleasure to do business with. The pressure free atmosphere and helpful staff promotes a pleasant experience.
Service department goes above and beyond - RMoore
Really impressed with the service dept in Cleveland. They have taken care of many of my vehicles, always in timely and professional manner. They also give me heads up to things I need to prepare for, and go extra mile to make sure work is done right. I had a Focus that was part of the national recall. They proactively alerted me, and unlike many Focus owners I read about in other places, I did not have to take the car back many times to get it really fixed.
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
No complaints at all! Everyone goes above and beyond! - TylerPatin21
I have purchased 2 new cars from "The Preacher" and just purchased my 3rd new car from Louis today. "The Preacher" was able to help me finance my first new car 3 years ago before I had any credit when no one else could. 3 years later Butch Oustalet still has amazing service! Louis and Gary handled all the paper work while I was at work and Louis even stayed till closing to make sure I was taken care of and will be dropping my new car off at my job tomorrow. I will continue to use Butch Oustalet and would higly recommend!
Shady Dealer - marley972
I was dealing with Danny Barnett on the phone for a day and a half. I had found a truck on autotrader listed about $3000 under what it should of been listed. I called and they said they would honor the price, though they said it was a mistake and should of been about 3k more. I thought awesome, I got lucky. Well we were back and forth all day, they had me fill out paperwork online for my possible trade in, they got an oil change and supposedly cleaned it up as they were going to deliver it to me. We had already sent my financing over to my credit union. At around 4pm that day Danny informed me that someone else put a deposit on the truck and I would not be getting it. He knew very well that the truck was going to be sold to me. I know this is not against any laws. But this is morally and ethically wrong and I will never do business with these people. Shady, shady, shady is all I can say
Surreal - Zohn Tennyson
Invited to come view a vehicle we had been searching for, and after having seen and liked the vehicle and waiting in the salesmans office for the final price, watched another salesman right outside the window back into "our" vehicle. Hard. Very hard. Enough to rock it back and forth several times. And he didn't even stop; literally left the premises. After all said and done, general manager says it needs to be fixed and won't come off the price. The price they were dropping because we had driven over at their invitation to pay the dropped price and buy the vehicle. He acted like we were somehow at fault. Never seen anything like it. The salesman, Ronnie Henderson, was great. The gm, Mr. Classy, was definitely not. Surreal
Terrible service dept. and no customer loyality - Kaiser
I have bought a bunch of vehicles from this dealership even though the service dept is terrible. I am having alot of trouble out of my last purchase and the dealership has been giving me the run around about fixing the situation. The management doesnt realize they will not only lose my business but they will also lose several other customers who go to the dealership because of me.
Sold me a lemon they done work on and refuse any help - Madkingranch2012
Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....
Get Everything in writing, don't expect much! - Hkw
We had a decent buying experience; then came to when we'd signed papers and we became the afterthought.
We requested an oil change, tank of gas (was on a quarter of a tank) and a detail (the car was pretty 'lived in') of our used vehicle. I took it in the next day, to receive that. They spent 2 hours "detailing" the car, it was too late to change the oil so I got an IOU, but I did get a tank of gas ($30).
The next day in the daylight I inspected the car, and noticed that whoever had done the detailing had left a LOT to be desired. Gum in the carpet, trash in the seat tracks, melted candy on the seatbelts, chocolate finger prints and mud smears on the interior lighting. I called my salesperson, and requested they redo the detailing because it was horrible. She agreed, but did point out that "nobody had ever complained about their detail guy before". I got the feeling I was being a huge annoyance for them.
The second time around-they changed the oil-super fast at their quick lube. They also redid the detailing, which got the things they'd missed before but I was brought outside so the detail guy could "show me he got it all". Shouldn't that have been done the first time?
Which leads us to our SECOND problem with this dealership. We broke our down payment into two payments. We agreed on two dates, both of which the financing manager and the salesperson heard and ALSO agreed on. They requested we write a check, and they hold it to those dates. We said okay, but we'd bring in cash on those dates. They said, oh don't worry, we understand, we will not cash those checks until that day if you haven't brought in cash. Good deal, right? The first date came, we brought in a large amount of cash, no problem. Got handed our check back, easy peasy. The next deadline looms closer, and I had the cash the day before the deadline, so I texted the salesperson to let her know I'd be coming in a day early with cash. She said okay, no problem. I show up at the dealership and get told sorry, but we've already deposited your check. A day early, a full 24 hours before the date that was agreed upon by the finance manager, ourselves, and the salesperson.
I texted the salesperson and expressed my disappointment, and reiterated that I believed this was HORRIBLE customer service-what kind of dealership completely goes back on their word? I told her the facts-because I had cash, I was going to have to drive 2 hours round trip to the nearest after hours cash deposit ATM so our account wasn't overdrafted. I also asked her how she and the dealership planned to make this horrible oversight right, before I jumped the gun and made any reviews on line. I as a business owner would have jumped at that opportunity, but the next morning, I got a message from a completely uninvolved individual from the company, with a picture of a note handwritten that I nor my husband wrote, along with the words "This is the note that was attached to the check and those instructions were followed. I'd suggest you quit with the verbal trash talking". So let it be known that this unrelated individual called me a trash talker for being upset with the level of customer service that was being provided to me at that point. Good to know that's how this dealership is represented.
A further text from my salesperson stated that they went above and beyond by giving me gas, an oil change, and a detail, and that's not standard or policy for their used vehicles.
So, just an FYI before you purchase from these people-get EVERYTHING in writing. EVERYTHING. Their word means NOTHING. Also-if you're buying used and expect a clean vehicle with an oil change and a tank of gas, that's not standard or policy, so you're expecting them to go above and beyond.
Integrity? - mrGatc
On December 26, 2014, I found a truck listed by Kirk Auto Company on AutoTrader.com. The truck is a 2012 F-150 Lariat 4X4, listed for $23,838. After doing my research on the truck, I checked the business' website: kirkautoco.com. They had the price of the truck listed the same. I called the number listed on AutoTrader (1-888-882-9078) on December 29, 2014, to confirm that they still had the truck. I spoke with a man named, Taylor. Taylor confirmed the truck was there and verified the price. I had him send me some photos of various parts of the trucks and asked him some specific questions about the truck. I called him later that day to again confirm the price, if I were to come the next day to pay cash. He told me he would speak to the finance manager. Minutes later I received a call from Tristan, a manager, who quoted me $25,249.65 for taxes, title and fees. I asked him multiple times so I could write down the amount, so when I got the check made it would be correct. I then asked Tristan, to fax me the copy of the AutoCheck report. He read it to me over the phone as well as faxed it to me. The report showed a 1 owner, NO accident vehicle. I called Tristan back and told him I was coming from Hattiesburg (3+ hour drive), to make sure he kept the truck for me. I also, asked him to confirm the price to me. He did. On December 30, 2014, I drove from Hattiesburg, MS towards Grenada. At approximately 08:00, I called Tristan, to find out who the bank needed to make the check payable to and to double check the amount. He confirmed both. Approximately 20 minutes from arriving at the dealership, I received a phone call. A woman whom, I had never spoken with named Audra, called from Kirk auto group. She called to tell me that the price that was agreed upon, did not include a $6000 repair bill. I understand that some errors occur in online sales, but $6000? When I asked what the repairs included, Audra told me that they included body work done by Kirk Auto Company. This was a shock coming from an AutoCheck report that said NO accidents and hearing from Taylor that nothing was apparently wrong with the truck. She proceeded to tell me that they could not do the price that was agreed upon, multiple times. I turned my vehicle around and headed back towards Hattiesburg. On the way, I called to speak to Tristan about the quoted price and accident report. He did not answer. I still have not heard from him. Instead after threats of reporting them to the BBB, I received a call from the owner. He did not seem very apologetic, but instead proceeds to accuse me of being in the wrong. He also questioned why i called the Toyota dealer and not them. I told him i called the number listed on AutoTrader. Then texts me pictures of a supposed conversation that I had with one of their other associates. i respond and he pretty much accuses me of lying about the whole thing. I did not like the way he took such an accusational tone with me. He was not concerned with my time wasted on the drive. When I arrived home and responded to his accusations, he was short and responded "agree to disagree." When I told him the BBB would hear about this, he arrogantly retorted by saying to make sure I give his name and phone number. I was quoted a price for a truck, which I confirmed multiple times. Only to drive 3 hours, and receive a phone call to tell me there will be $6000 added to the price. This same truck can now be seen on their website more than $7400 higher than the original price.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
Best car buying experience! - jfkntz
Chris Gann, Hunter Ogden, Cody Wagner and the whole Natchez Ford team made this the best car buying experience I've ever had! Not only was it fast and completely painless they were able to work around my crazy schedule and beat the pants off of local and out of town competition by THOUSANDS!
You definitely earned my business and families business for life. Thank you again!
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!