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Truly exceptional - king172
John Leyser in your service department, took my car in for service for a broken window motor. I did not have an appointment but needed it fixed as soon as it was possible. He assured me it would be taken care of and I would be contacted with a price for the motor and expected time of delivery. True to his word I got the phone call!!! Anymore that is not always the case, so appreciated for the time and effort taken to take care of my situation. Any future needs I have for repairs will be with John, he says what he will do and follows through. Much appreciated.
Walt Massey is the best car dealership I’ve been to. It’s... - Daria Bolton
Walt Massey is the best car dealership I’ve been to. It’s highly recommended and my customer satisfaction was high. I had the best customer Server Mr. Cooper he answered all my questions to the best of his ability and I also drove off with a new car and smile.
Stole $600 dollars from me. Be wary of these guys !! - psrayburn1
I went to this busness to get an estimate to repair my car. The written estimate was approx $1200.00. A couple of months later I called and verified that my estimate was still good, to which I was told "yes". I then brought my car in for the repair,with my estimate from them ( barnes crossing). I also brought in with me a check from my insurance company for approx $800.00 which I signed the back and gave to them. When I came back to pick up my car. I was told I owed the business $1000.00. I am looking at my estimate from them $1200.00 minus $800.00 , I should owe $400.00 to them. They tell me 1. we have a contractual obligation to charge what the insurance company estimates the damage at. -- I called my insurance company and discussed this with them. I found this totally untrue. My insurance company estimated the repair at $1800.00. Minus my $1000.00 deductible, they cut me a chech for $800.00. I didnt even have to get the vehicle repaired if I had chosen not to. Barnes crossing gave me an estimate for $1200.00 to repair my vehicle, they then went up to $1800.00 for the repair to match the insurance company estimate. They never discussed the price increase with me. there fore the "contractual obligation" was a lie. 2. They claim the insurance company "required" them to match their estimate. -- with no contract what exactly is "required". another lie 3. Barnes Crossing told me that the guy that done the estimate didnt even work there anymore, Im thinking, whay doest that matter. The employee was an agent of the company, anyway I called to verify that my estimate was still good, which I was told "yes". 4. Was my original estimate to accurately repair my car? this should have been a valid, profitable estimate for the company. They only changed the price to match some elses estimate. They Stole $600.00 from me, Totally would not let me have my car until I paid the inflated bill. which was only discussed with me when I came to pick up my car. This is unethical, and I consider it theft.
Very frustrated - goin on 2 weeks with no car now - Kim
Very frustrated with the service department at Carl Hogan. They have had my car for over 2 weeks now - no loaner car has been available even though we have asked several times. They were not able to find the original problem with my car and damaged it in the process (we had driven it home when it started spewing oil, etc). Even though my husband has videos of the problem they say they didn't see anything wrong when they towed it back. Still waiting to hear about the original problem. We have called multiple times this week and have been told we would get calls back but have not - only when we push do they connect us to someone. To say we are frustrated is an understatement.
Read before going anyplace else - Don Dodson
I cannot say enough about this dealership!! From Sales to Service they are top notch. The Service department goes above and beyond to see that your treated the way you should be.
Customer service is not a priority.. did some service... - Landon5158
Customer service is not a priority.. did some service work for me and bent a part of the trim when installing the néw radio but told me the trim bent because of the heat inside the vehicle. (It was the end of November at 70 degrees so that can’t be true) so now the trim above the radio has a bent spot in it. After Receiving approximately $5000 from my warranty company for installing radio and running boards I’m call back to make new appointment to have struts replaced on front end. I’m told to call back next week, they had a covid break out in the shop. So I wait about 10 days to call back to get an appointment and at this time I’m told that I may want to see what my warranty is because they have quit taken warranty work. I told him I wasn’t real sure what it was and they should have it in file as you just installed the radio.. then gentleman did not want to take a moment and look it up to see.. calls me back 15min later to tell me they ain’t going to accept my warranty anymore. No explanation at all.. so now since my local dealer won’t service my needs I’ll have to go out of town to get serviced. And I was actually looking to purchase a vehicle with Dossett.. glad I got to see the importance of their customers before I got in deeper with them. Because I never felt that my needs as a customer were ever a priority to them. And I even bought the whole shop lunch for doing the 1 and only service work they ever did.. if your vehicle has to go in the shop for a week or more.. plan to be without a vehicle for just that long. They will not give you anything to drive while yours sits on their lot while they wait to work on yours.. sorry I was such a hindrance to Dossett Big 4
Great service, Very friendly and great advice. If you... - jessiemartel
Great service, Very friendly and great advice. If you need anything done they can fix it or they Know somebody that will.If they promise to do it they will, unlike kia of mccomb.
Top notch service department - SteveT
The service department at Larry Clark is dependable, knowledgeable and helpful. If you have a problem you can count on these guys to fix it 100%.
my truck has been in and out for some warrenty work, and... - nkinneberg
my truck has been in and out for some warrenty work, and they were on top of it, even covered us for a rental while our truck was getting worked on. I would recomend the dealer to anyone.
Very efficient. And extremely courteous. - T don
Excellent service and was promptly handled.. since I am in sales I really. Appreciate this outstanding service. Thanks,!! I have recommended this dealership to my friends .there is a dealership on the city where I live but I prefer to drive to mossy of picayune.
Quick service, comfortable waiting area, reasonable price! - Cajun01
They told me what time to come, took my car as soon as I checked in and one hour later it was ready! Great service!
Great sales and service - Joe Monk
Dennis Henley is the best, most trustworthy car salesman ever. The service crew is great from the managers to the mechanics. They accommodated us in every way.
Unconcerned - Camaro17
Took my car in for check engine light next day it was on again took it back July 30 it’s now August 21 and I still do not have my car back and my service advisor Maggie could car less. She told me she would keep me updated and that was a bold face lie. After contacting GMC the part was finally located but days later my car is still just sitting at Skinners in Terry Ms.