Purchase of MDX - MDX fan Page2017
This is the second time I have purchased MDX from Mungenast both times have been so easy. This time my son negotiated by text with the Salesman so I was able to fill out the financial part online saving a lot of time. I showed up they had the paperwork and the car ready for me everyone was so helpful and of course have followed up since to make sure I was happy with the car and their service and I'm very happy to say that I'm very happy with both!
Great experience - KCCc797
We just purchased a car from Car Up and we couldn’t be happier with both the vehicle and especially the truly outstanding customer service. Darin DeSilva took very good care of us throughout the shopping and buying process. He never pressured us but answered every question we had about all different makes and models and he went out of his way to make sure the car we eventually purchased from Car Up was exactly the way we wanted it in every detail. My wife and I both feel that it was the most pleasant car-buying experience we’ve ever had.
Used Acura RDX Purchase - jaybenjamin1
Pretty good service overall, took longer than i'd prefer to buy a car, need to shorten process. Took a lot of haggling to get down on price, once price was agreed upon it was easier to move along.
Bait and Switch - Snoopy65
Purchased a 2018 Acura TLX Aspec, top of the line vehicle and paid $45,000.00 for the vehicle. Purchased Leta Shield plan, which I was told covered scratches, dents and dings in my paint. As well as coverage for my wheels and coverage where a seat protectant is applied every 6 months as well as gap insurance. So I came in today to show them the scratches on my hood, as I was advised to do by my salesman. So they washed it and the scratches were still there. I advised them that I purchased Leta Shield for my paint and was told by the (Dealership Manager), "sorry that doesn't cover scratches in your paint" , I then proceeded to tell him that this wasn't what I was advised when I purchased the extra warranties and was told that someone could scratch my car and it would be repaired at no cost to me for 5 years as this is what the Leta Shield Plan was for. I was also advised that because of the extra coverages that I bought that anytime my car had to be brought in for any repairs that I would be able to get a loaner vehicle at no charge to me. Well that's not the case either. They are going to try to buff the scratches out but told me it would take 2-2 1/2 hours before they could get to it. I asked for a loaner vehicle while this was being done because I start a new job Monday and have some important documents that I need to get to my new employer before Monday. So basically I have to sit here for 2- 2 1/2 hours and wait. So in my opinion all those extra warranties they pursued me to purchase was just money in their pocket and then after that you have to jump through hoops to get anything taken care. So sad when you spend that much for a vehicle, and because of the upgrades I bought I was suppose to get wheel locks for my wheels, which did not happen. BUT I can purchase some for $80.00.! Bad deal all the way around. I absolutely loved this car when I bought it, but more and more each day because of discrepancies between what actually is and what was told at time of purchase continually changes it makes me not like the car as much everyday that goes by. So sad. They say it's all about the customer ring satisfied, which isn't the case at all. It is all about getting the money in their pockets. Would never recommend this dealership or buy another vehicle from here.