I had a terrible experience with Plaza Motors. - jbergfeld
I had a terrible experience with Plaza Motors. First, I must take responsibility for leaving my Mercedes at the service department for way too long. They had done a few thousand dollars' worth of repairs on my 1996 300SL (a classic car), but they were unable to find a defective part that helped with the car's diagnostics, so I paid the invoice and picked up the car. My wife found the part on eBay, which was fortunate, because after paying the repair bill and driving the car for a few days, it still exhibited the same problem it was having when I brought the car in for service. We returned the car and gave them the part we'd purchased. They subsequently contacted us and sent an $ 8,534.00 repair estimate. I wanted an explanation for the repairs being suggested, but did not contact them in a timely manner. The repair tech contacted my wife at one point and asked what we intended to do with the car. She told him that I was going to call him to discuss the proposed repairs. When I finally called, (once again, i let the matter go unresolved for several months), I was advised that the car had been unilaterally determined by them to be an abandoned vehicle, so they called a towing company, and without advising me in advance, as required by state law, had the car towed from their lot. When I spoke to the service tech's boss, he gave me a phone number he said he used to try to reach my wife. The phone number he said he called was not my wife's phone number. I told him that it seemed to me that what he did raised the problem to the level of becoming a legal matter, to which he replied "Get all the lawyers you want. We're not obligated to inform you of what we did. I made the call to your wife as a courtesy". I called the towing company, and after paying $1380.00, was able to retrieve my car.
This is not about the towing company, which came and towed the car at Plaza Motors' instruction. This is about Plaza Motors and their disregard for a process mandated by law. We owed them no money, and they had my wife's email address and correct phone number, because they'd called her more than once while making the initial repairs, which we paid for, and emailed her the repair estimate.
The Capps family owned Plaza Motors for many years, and when I did business with them, it was always a professional and satisfying experience. That certainly is no longer the case.
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