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Prompt service, vehicle back on road minimum time.... - Mark
Prompt service, vehicle back on road minimum time. Courtesy driver prompt pick up, pleasant experience
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This Ram Pro-Master high back is the 3rd new vehicle I... - crispwater
This Ram Pro-Master high back is the 3rd new vehicle I have purchased from Lithia Dodge of Missoula. I like dealing with these guys because they are no nonsense. Easy to work with, easy to buy and new car, easy to finance. Thanks!
The sales staff were all very professional and helpful... - Mike.gandy
The sales staff were all very professional and helpful especially Shawn. Management was helpful in making the process of the deal favorable for all parties.
Texted me about a safety recall in July. I called and... - Helena#1
Texted me about a safety recall in July. I called and they said the part was unavailable and they'd contact me again.
Texted me in early September and scheduled the work for Sept 15 because the part came in.
Called me 7 hours after I dropped it off to tell me the work couldn't be done for 3 to 5 business days because they didn't have the part. And made it sound they they were put out doing me the favor of ordering the part. Then said I could come get my car whenever, and acted all put out when I said don't have a car to come pick up my car.
Suggestion to the manager: Have your people schedule safety recall work that requires parts when you have the parts in stock.
James was great. He helped to us find a truck with in our... - Bubbamt
James was great. He helped to us find a truck with in our budget. The finance guy was great too. We were pleases with the service.
I bought a used pickup from the Ram Dealer in Sioux Falls... - sprockjason
I bought a used pickup from the Ram Dealer in Sioux Falls less than 45 days ago. I purchased the extended warranty thru the dealership. Have a issue and have called the dealership 4 times over the last 3 days and left 4 messages and not one return call!! They are excited to sell a vehicle but the customer service after the sale is terrible.
Horrible - Jared
Refused to help look up a part despite calling ahead and verifying they would. Arrived there 10 minutes later and nobody could/would help, waste of time.
These guys were great. It worked really hard to give me... - selliott8542
These guys were great. It worked really hard to give me into a beautiful new vehicle. Even with questionable credit. They made it happen. Professional, courteous. No high pressure, good honest people to work with.
Easiest purchase I’ve ever had for a vehicle!!!... - qjferguson
Easiest purchase I’ve ever had for a vehicle!!! Excellent service. I picked what I wanted, couple phone calls, test drive, signed papers and drove it home.
Horrible wiring repair, looked like a backyard repair. - beaugranbois
Took my vehicle in for a repair. After they ordered the wrong part they got it installed and it didn't fix the issue. They traced the issue to a short in the rear hatch and said it was the rear latch. Which is funny because it was the one thing that was working the best. So after they replaced the latch it still didn't fix the issue and they still had a short in the system. Turns out there was broken or shorted wires in the wire loom between the body and rear hatch. So they repaired those. After a week and several calls they told me it was done and everything was working. I picked it up right before closing and everything seemed to be working until I put it in reverse and my back up camera didn't work, which it did before. I took it right back to the shop and the service guy told me he would talk to his guy and get ahold of me. It's been almost a week and nothing. So over the weekend I pulled the wire loom and took a look at the wires and there were three broken wires and three wires that had been very poorly repaired. I was an electrician on helicopters in the Marines and know what a poor wire repair looks like and how easily they fail. They simply took three 1-2" pieces of wire that were two gauges too big, poorly soldered them and wrapped them in electrical tape. So, needless to say I repaired the wires myself, all of them, properly with a hot solder joint and shrink wrap. And as I was pulling the electrical tape off of one of they're "fixes" the wire broke. I'm not complaining about the customer service or even the price, but the quality of work was that of a backyard mechanic. And now I'm questioning if the $480 in parts was the problem or if it was simply a broken wire?
not being honest - Agus65
just wanted to let you know when I had my jeep service that was ok but when I ask the service manger to order me a steering wheel for my trail hawk he told me 200.00 for the steering wheel and 50.00 for labor and I thought he was being honest about the price instead he was ripping me off I call jeep in Missoula they told me 70.00 for the steering wheel I call the service manger back and cancel my order he told me that he could do it for 130.00 if that was the case why didn't he call me back and tell me that price Instead he was going to let me pay that 250.00 amount this is unprofessional how can I shop local and think you guys are being honest I Hope you can prove to me that this isn't going to happen again thank you I hope the owner see's what is going on here before it is to late
Jim Ramsey was awesome in helping me to purchase my new... - leonard
Jim Ramsey was awesome in helping me to purchase my new 2021 Chevy Silverado 1500. He worked with me, got me the best possible deal and was friendly and supportive during the whole process. If you are looking for new or use vehicle go see Jim at Snowy Mountain Auto Connection.
The service department rocks!! Our road trip was in... - janice&mike
The service department rocks!! Our road trip was in jeopardy when Our check engine light went on. Brent took care of us right away with several options to keep us going.
Lithia Chrysler Jeep Dodge of Missoula