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Shane Reid and his trainee, Larissa Teague were our sales... - Mackie
Shane Reid and his trainee, Larissa Teague were our sales people who worked with us..Once we drove into the dealership Shane made eye contact with us even before we got out of our car, having our presence acknowledged from the beginning was nice! They were able to answer all our questions with professionalism and knowledge and not being “pushy.” They were very friendly and wanting to find us the right car for our needs. Shane was a very top notch salesman and his partner Lorissa will be too. We came home with a beautiful Highlander, got the deal we presented and we are very happy with our experience. We highly recommend these two sales people!
Top Reviewed Specialists At This Dealership
Very good experience - Lp2260
Stopped into the dealership to look at trucks we had seen advertised online, ended up buying a used Tundra - Robert Haeger was absolutely great to work with - no pressure, very knowledgeable. A couple days after we got the truck home, the tailgate latch wouldn’t work - truck was sold ‘as is’, but we called Robert and he arranged to have the latch fixed, no charge. Highly recommend Robert Haeger!
City Toyota is a great place to bring your vehicle. They... - Gayle D
City Toyota is a great place to bring your vehicle. They have never failed to help us in a very professional and friendly manner. We have been coming here for 20 years!
New vehicle and service. - Jeanne
Overall good experience with purchase six months ago. Not good today at first service visit as no employees were wearing masks and a joke was made to me, I WAS wearing a mask, that the pen I had to use was sanitized.
I bought 2 trucks from Toyota, they totally took... - Bradystephanie19
I bought 2 trucks from Toyota, they totally took advantage of me. They sold me a truck that did not suit me, I was there for 12 hours, at 9:00 at night I’m finally done.. after them switching vehicles around on me all day..and confusing the heck out of me.my car salesman was kind enough to tell me my truck will go 2 more miles on empty... cause that’s the way they gave me the truck...completely empty!! No gas. I had the salesman, used car manager, and finance guy all over me like volcures.. ooh they were laughing having a good time with me... ooh they got me good!!they had me claim a very small bend in corner of tailgate that supposed cost $7000 on my insurance!! Wrong! Another place said it would be $100 to fix.
I have “A “tear credit.. they were kind enough to finance me for 5.7.. wrong!
When I went back.. all 3 guys working with me no longer worked there!??? Funny they aren’t there anymore?!
On second truck, they talked me into a lease.. ooh what a joke, when I go to take it back.... they say so much wrong with truck, i would have to make 3 more claims on insurance to fix... and pay them $ 4000 to get out of it...
these claims were out of control, and have pics to prove.. and now my insurance is sky high...
I have never had any claims on my insurance before Toyota!!
This is a awful dealership, I am a single mother, husband dying of ALS for 15 yrs...
Only wanted a reliable truck..
Its too bad you have to get took advantage of so bad at dealerships, as if they don’t make enough money... greedy greedy greedy!!!
I asked several people to go with me, no one wants to go to a dealership, so went by myself!!!
Just because you don’t know all their games, doesn’t mean you should be taken advantage of!
Toyota deals with jance’s auto body, and they love to take advantage of people...it’s a nice side gig for the salesman and repair shop...lots of xtra money for both!!
Both of these places take advantage of folks!
Would never recommend this place to my worst enemy!
No one deserves this, when all anyone wants is a reliable vehicle..
How awful both my experiences were..
I left crying and puking both times...
Thanks a lot Toyota for working for the people..
I just got my Tundra serviced and it went fantastic... I... - Ira S
I just got my Tundra serviced and it went fantastic... I could not be happier. They were friendly, covid cautious, and prompt... I will be purchasing my next vehicle from Toyota of Bozeman!!!
Expensive - Jimi
We bought a yearold Sienna, Had serious cold weather related problems with sliding doors and being unable to start the car in near zero temps. they hauled it in, couldn't find anything wrong, and we got a big bill for nothing. they coulden't get the sliding doors to work in sub-zero temps, but they charged us. They probably tore the do it yourself section out of the owner's manual; why would the previous owner do that? There were other minor iritations. Then we bought a Tacoma 4X4 which may or may not have been wrecked.They didn't mention that it had, and it was all nice and shiny, so I didn't think to ask; tools at the paint several years tell, a story. Most of the paint seems normally faded, but several areas haven't faded?! If that wasn't Enough to put us off we bought tires,at a higher price than at our usual, Capitol City Tire,cause we needed?an alignment. had a flat tire and the wouldn't fix it free, as Capitol does. Iwas pissed and am every time I look at my truck, daily; So I drove it to Capitol City Tire, and they fixed it for free, even tho' I told them where I got the tires. Capitol has been doing all our tires and maintainence since. I love Toyota, but won't buy another from Hel Motors.