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Honest and fair - Still Truckin'
Jason treated me in a manner not always associated with auto dealerships. More as a friend than an adversary. For most going to a dealer is not a pleasant experience. I realize Village Pointe is try to make as much profit as possible as any business does and I did have some buyer regret once I realized just how much I would be paying over the stated purchase price as with anything paid for over time. However, I never felt I was being pressured to buy and all my concerns were addressed by Jason. I will try to do business with Village Pointe again when the time comes.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great help. Walked out with a new 2019 Tacoma. - odellk
Great guy, easy to work with. If you want simplicity, down to the numbers, and no hassle, come see this guy. Thank you again Andrew!
First experience with warranty problem was disappointing. - Wayne
I had moisture in my left headlight of my two year old Toyota. I was told that moisture came through a scratch of approx 1 inch in length and 1/64 inch wide. Therefore no warranty coverage. No determination was mentioned about its depth. One repair shop tried to force water and air through the scratch to no avail. The other one examined the scratch and also determined that the scratch was not the problem because of insufficient depth. Baxter employees could have made the same tests. Fortunately, I got I explain this to Scott Woodruff and after examining the headlight he determined the headlight should be replaced at no cost to me. Scott somewhat restored my confidence in Baxter but I am apprehensive about the approach Baxter will take should I have a warranty issue. Baxter needs more employees as conscientious as Scott Woodruff who care about Baxter/Customer relations keeping in mind the interest of both. i
No hassle quick and accurate transaction - Sonny
Adam had the paper work complete and accurate. No pressure to buy extras.
Tim also completed his paper work and explained each page. Again no pressure to buy extras.
If They Won't Take Trade-In's They Don't Deserve My Business - sambethune
Wanted to trade my 2004 Toyota Prius for a used 2007 Toyota Camry because I wanted a bigger car. I drove the Camry and liked it; then I was told that the management does not allow trade-ins on cars priced under $5,000 (which this particular Camry was due to high mileage). Obviously the dealer can set whatever policies they want but this strikes me as really dumb and it means they're not really interested in doing business with me. Many families like mine have both a new car and an old car and based on this dealer's policies when I am ready to trade our new car for another new car I will not be looking to do it with this dealer.
I should also mention that the salesperson told me "at least we have a basis of contact and I will keep checking with you to see if you sold your Prius and want to buy the Camry outright. It's been two weeks and I haven't heard from him. I guess I was right and my business didn't really matter much to them.
Hit a tire recap on I-80 on vacation, that put a hole in... - Mr.Guam
Hit a tire recap on I-80 on vacation, that put a hole in my exhaust system. Lois kept the service dept. open past hours and called in a welder to get me back on the road in 2 hours. The price was fair and reasonable. Lois and Premier are the best! Thank you!
Worst ever. - Tester
Went in for 30000 mile service on my Tundra. Told them not to rotate newly installed tires.They rotated tires applied ~ 180 ft lbs torque on alloy wheels. Threw away bolts on gravel shield. Dropped the air pressure on my LT tires to 35 lbs; ( I was pulling a trailer). Looks like they changed the oil OK. I changed it quickly on my return home.
Village Pointe Toyota