25 New York Mercury Dealers

I recently had to return and trade a recently purchased - KatieB

I recently had to return and trade a recently purchased car due to an innocent mistake and the process was so easy and everyone seemed to be very helpful yo correct the problem and get my in the right car. Special thank you to Keith Partridge, who wasn’t my salesman but helped pick up the pieces and speed the process along so it ended much more smoothly.

I have been a customer for over 26 years. - dexterwinter

I have been a customer for over 26 years. I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of replacement. Zach kept me informed of all the steps that were being taken and worked with the warranty company to insure all issues were covered under the contract. He then arranged to have my car delivered to my home when it was ready. This current service visit simply reinforced the reason I have worked with Cortese Ford of all these years

Justin made this whole process smooth and efficient. - NYC_Twins

Justin made this whole process smooth and efficient. He was helpful and knowledgeable handling all our questions both on the vehicles as well as the buying process. He did a great job of continually checking in with us and letting us know what to expect next. I am appreciative that we had Justin to work with in this process.

One More Time... - bjs

Once again I have leased a beautiful new Ford from Jack Byrne Ford in Mechanicville and my experience was wonderful. This is at least the 8th or 9th car from this dealer and my outcome is always the same. No problems and I leave with the car that I want.

8/14/2026 Not sure where to begin. - LLOUBK

8/14/2026 Not sure where to begin. My Lincoln MKX needed an oil change. Unfortunately, my regular Lincoln Dealership Service Department, could not get me in, until the end of August. So, I opted to have Mastel do it. Upon arrival at Mastel 8/11/26, I noted the exterior of the building was in need of repair and took it into consideration. But I think, it was the moment I opened the door, and smelled that lingering odor of stale cigarette smoke, that really made me question if I should proceed. I needed the oil change, so I pushed myself to enter. Michael at the counter, said that they will perform a "multi-point check" on my vehicle, in addition to changing my oil. I VERY CLEARLY stated "...Please do not touch, look at, or attempt any sort of multi check of my vehicle, just do the oil change...." To which he stated "..we have to do the multi point check, or we can not change your oil...." To which I again stated not to do it. We went back and forth and it was clear, Mastel Ford of Olean, will not change your oil, unless you allow them to do this multi point check, regardless of your requests. It took Mastel 2.5 hours to change my oil and two air filters. I feel very insecure and fearful of what might have been done to my vehicle by the service department at Mastel, during this very lengthy appointment. The final issue with Mastel, looking at the Bill/Invoice which states "...Customer requested a multi point vehicle check...." I mean, really? I see Mastel Ford as dinosaur that is almost dead, piles of employee cigarette butts on the outside, stinking odor on the inside, strong- arming customers into multi vehicle checks, just to make money. Pathetic. I never asked for the multi vehicle check and anyone who does, should do so with great caution. I would highly caution anyone, to have this service department touch your vehicle. Sincerely, L. Lou BecK See less Shared post

I had the misfortune to visit this den of thieves and... - kc2bob

I had the misfortune to visit this den of thieves and bought a Dodge Charger. They kept me waiting 7.5 hours, ran my credit report thru 7 banks (even though I had a pre-qualified check) and when I got the letters from the banks in the mail it tuned out that they were selling me a car that had a higher loan to value rate. Frank is a complete liar, tried to tell me the Charger was worth $40,000. Stay away from these morally devoid sheisters. I bought another car today from Phil @ Enterprise Car Sales in Wayne, NJ. Totally fantastic experience, great car and purchased for 10% less than the KBB rate and the car had a no haggle price tag on the window (as it should be). Good Job M&M, your sales tactics and thievery just lost you a repeat client. Karma is a real B*xxx! Do yourself a favor and stay far away from M&M, the owner should be ashamed of himself. Now I'll wait for the cookie cutter response! "Please contact us, we are sorry you had a negative experience, we'd like to try to resolve this matter" - yeah right!

I haven't purchased the car yet but intend to later this - dpdannya

I haven't purchased the car yet but intend to later this week on Thursday.

I get my f 150 Raptor 2022 --- my sell person was a PJ - JAN

I get my f 150 Raptor 2022 --- my sell person was a PJ Baker-- no problems at all -transaction went very easy -- - no surprises --so much fun to drive this car Thank you PJ

Great people. - Trixie93

Great people. Excellent service in both buying and maintaining our vehicles. Been Going there for more than 15 yrs.

Just purchased a 2015 Ford Taurus Simply the best - izzy3

Just purchased a 2015 Ford Taurus Simply the best experience I have ever had in buying a car Quick, responsive, professional. And a fantastic deal

i realy like my bronco i would like to thank will for - rick59bobby

i realy like my bronco i would like to thank will for working with me and i will tell people to go there vary good people and grate to deal with

I brought my new Ranger in to have a Ford tonneau cover... - Jim Roy

I brought my new Ranger in to have a Ford tonneau cover installed. The technician had muddy shoes on, left muddy footprints all over the bed and scratched the paint. They charged me $95.00 for a 10 minute job and brought my truck out. The salesman sends a text asking me about my experience. I tell him what happened and also tell him the tonneau cover leaks as it doesn't fit and there are missing pieces (rubber for the front by the cab) . I wanted a full refund, all of a sudden l have an attitude and the salesman has lost respect for me. This is a brand new truck and was damaged by an incompetent technician, the service manager allowed it to happen and the owner of the dealership still hasn't made good 3 weeks later.

Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com

Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils

small town ,historic dealer . - dryhilltop

small town ,historic dealer . greeted usually by one of the owners, service appts are on schedule, pleasant quiet waiting area, varied assortment of classic cars often on loan from customers to enjoy .

Royal Automotive heaps on the hard sell tactics. Not... - frustratedinwaverly

Royal Automotive heaps on the hard sell tactics. Not giving pricing, only asking what you want to pay per month. They will say or do anything to get the sale but after that they don't to hear from you. Need service, be prepared to wait for a week or two. During the sale they send in a wide array of people all with different forms, I had no less than 8 people, claiming they are all working together, but the end result is you don't get proper time to review what you are signing. That's where they get you, you will get bills for weeks after the purchase and end up with extended warranties you didn't want. After the sale they play dumb and say that everything should have been explained. But it wasn't. I am done with them

Great Service Experience - Satisfied Customer

Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.