Purchade - Deborahcooleu1960
My husband and I went in and Mike Shannon helped us pick out a great vehicle in our price range. He did not pressure us and made sure my husband test drove it before making decision. Gave us a box to transfer our stuff. He truly goes above and beyond. Highly recommend.
Superior Car Buying Experience - Mary C
I recently purchased a 2009 Lincoln MKZ. Great car! 78k mi and beautiful inside and out. Pain free purchase! Family owned company and very professional!
I would highly recommend them!
Super Great Dealer, Super Great Sale & Service - Nguyencmd
I bought a truck from here, and referred a friends to this dealership.. I’m very happy with this place and my friends also..
Came back for serviced!!! Super great 👍 and friendly staff...
If you’re in the market for vehicle, come to Irwin... no other places are better than here...
I purchased many vehicle before elsewhere, no where like Irwin,,
Will stay with them for many more years!!!
Didn’t buy a car but they were very helpful! - Karatesoftball
Had contacted the dealership to see if they wanted to purchase a car from me. Which is rather unorthodox. However Stephanie whom I felt throu email with was VERY HELPFUL! She was very quick to respond and friendly. Even though I did not complete a deal with them the service was great.
Bad customer service - Shellycraiggoodwin
Was told on weekend we were approved went in following weekend and told they needed another week to approve us. Bad communication all around and waist of time
Over priced under experienced - F150
I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring it back the next day and they look at it and say it could be another part attached to the 4x4 and quote a huge amount and say it may not be the source of the humming but I need new brakes. This takes them another week to fix. Finally I stop in to see if it is fixed and they say yes. They did take some money off in the end but as I drove it off the noise is still there. Also there is a $100 diagnose fee every time I bring it back to get looked at even though they didn’t fix it the first time. I don’t trust them. To top it off when I left I noticed a blue scuff mark on the when I picked it up. I noticed it because some one had pulled in my mirror so I looked at the door. Don’t waste your time.
Stay far away - Sthompson728
We bought a used truck from the dealer and within a week the check engine light came on. We took it back to the dealership and the gas tank was falling off due to severe rust. Turns out, it was much worse. The rust was so bad under the truck that it was literally crumbling. We wanted them to take back the vehicle because it wouldn't pass inspection and was dangerous to drive. All they would do was give us back a fraction of what we paid for it and trade in the vehicle. We had no other choice so we traded it in for a car we didn't want that was new so we wouldn't have any issues. Overall terrible experience.
Over the years I have purchased nine vehicles from... - DLB5
Over the years I have purchased nine vehicles from McDonald Motors, most recently a 2011 F-150. Although I have checked with other dealers and on line for comparisons, I would not purchase a vehicle elsewhere. My experiences there have really been that good. All members of the sales staff are extremely friendly and helpful. They go out of their way to make one comfortable and the experience hassle free. One can purchase a vehicle there and expect to leave with a feeling of satisfaction and fairness.
In addition to purchase satisfaction, I always deal with MacDonald Motors to take advantage of the excellent service. In fact, I don’t see how the service could be much better. The service staff is friendly, competent, and efficient. They seem to always keep the convenience and concerns of the customer in mind from routine service to more serious problems. Maintenance issues are carefully and clearly explained as are the options for dealing with them. Customers can count on both themselves and their vehicles being cared for properly.