Great Experience - Palisades02
When dealing with sales you always feel as if you have just entered a jousting contest, that was not the case with Max he was very professional took more than enough time in explaining the deal and all of the options in the car, listened to what I was looking for on the car and delivered what we agreed to over the phone no pressure what so ever.
Kevin walked me through every gadget, button, and sound the car made and took his time explaining everything.
Great Experience with both gentlemen, highly recommend.
Top Reviewed Specialists At This Dealership
New car sales - BobW
Chris, Lara in finance and Carl made this extravagant purchase painless and fun! The Levante is awesome as is the dealership! I couldn't ask for a better experience!
Maserati Levante Outstanding & Efficient Experience - Groshyubcha
Ryan Cala was our salesman (liaison quite honestly). Facilitated a smooth, painless, and joyous experience; he came in on his day-off, was transparent and a clear communicator throughout the entire purchase and beyond. As a person and salesman he is 5/5!
After you buy your maserati YOU ARE ON YOUR OWN! - AL
It would appear that absolutely no "dealer prep" was performed on my Levante (except for a car wash). When it was turned over to me it had a series of problems:
-each tire was inflated with a different air pressure ranging from 51 psi to 34 psi.Fortunatelythe sales person realized it and had it corrected while I waited for my new Levante.
-steering column had a terrible vibration in it that I realized on my drive home
-interior lighting would not shut off when I got to my driveway
I called the dealership and literally had to "beg" the service department manager to get the steering and lighting corrected and was told by him:
-No loaners are available
-I would have to "wait " for the car to be serviced. He did no know long it would take to make the repairs.
-I suggested instead that someone pick up the car at my home and bring it to the dealership. He felt that was a really good idea!
-A t first I was told the tires had to be rebalanced
-I was then informed that the balance machine showed that the tires could not be brought in to proper balance and 4 new tires were requested from maserati but i would have to wait for their response.
-A few days later I was told that it didn't need new tires and the existing tires were able to be rebalanced and the car would be ready that day. That didn't happen.
-no one called me for 2 more days
-Afer my Levante spent five (5) days in the "shop" I picked it up. The service manager told me that since the vehicle sat at the "shipping port" for a while when it entered the USA, the tires became uneven. A simple rebalancing was now performed...the problem was fixed and I was good to go.
- The problem still existed exactly as before and I had to get it over to your service people for the 4th time for the same problem.
Finally after 4 trys I was told that it needed new tires (around and around we go), BUT , Maserati had to approve it .........and lo and behold they finally did. My brand new Levante spent 15 days in the shop, seemingly spun around on a merry go round and after 4 trys the steering column and lighting finally were repaired.
Inexperienced mechanics, horrible customer service - tarassuran
Purchased a new Levante from the them. Sales Chris Kang was great and professional.
The moment I had to meet with the service problems began.
Service department needs to grow a pair, step up and be responsible for mistakes that they made and part that they break.
Service lacks professionalism and customer respect.
Shane Rotolo, Assistant Service Manager, does not promptly respond to the phone calls or emails. Takes days to know if he got your email and if he will even work on your issue.
Service department has no Quality Checks. After several service quality issues they did not bother to QC a car before delivering. As a result one side windshield molding was installed properly, damaged and I had to make another trip to them to replace this part. It took them 1 month to order it. When other dealer said they can have it in 4 days.
Also, when installing a car roof rack they managed to install in backwards, ignoring obvious instructions.