1,540 New Jersey SRT Service Centers

IM there're happiest customer they could have . - Melaponte1990

IM there're happiest customer they could have ..ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me is amazing at his job. I always leave super happy with my new car..Juan H who works in service is super excellent as well .. Anytime I need an appt he helps me out to accommodate me and makes sure I'm in and out..10 stars for these guys...

Joelle R in Service, Sales person Peter Z. - EG

Joelle R in Service, Sales person Peter Z., Finance Manager Paul gave exceptional customer service. I was nervous, upset and in a difficult bind but they helped me from beginning of my problems to the end of my purchase.

Today I brought my Jeep Compass in for a Transmission - rodneybrown919

Today I brought my Jeep Compass in for a Transmission Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me in a timely manner. I found her both courteous and professional. This is my first experience bringing my car into this service department. Katrina made it a pleasant experience.

Nicholas and Dan Perez are the best always go to them - L1ttlerock

Nicholas and Dan Perez are the best always go to them Wayne Mazda is the number one dealer

Tam, my service advisor, is great to work with. - n1128q

Tam, my service advisor, is great to work with. He made sure that my Q5 was serviced properly and quickly, and that I had a loaner when I needed one. I highly recommend Tam and the Princeton Audi service department to anyone who needs to have their Audi serviced.

Mustafa has always been a pleasure to work with. - johncicchino1983

Mustafa has always been a pleasure to work with. The staff is always friendly and accommodating.

Everyone who needs to go have their car serviced needs to - janetdtarantino

Everyone who needs to go have their car serviced needs to talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was refreshing to see. You can see just by her personality that she enjoys her job and that makes the process of having your car service an easy one. Thank you Sara

My Kona’s blind spot warning stopped working so I went to - Kate

My Kona’s blind spot warning stopped working so I went to Paramus Hyundai for service. The service was beyond excellent if that was possible. My service manager kept me updated of what was going on and explained what needed fixing and why. He. Was thorough and very pleasant. I w/o continue to use Paramus Hyundai in the future

Awesome bunch of guys service was fast and clean and on... - Bferg1965

Awesome bunch of guys service was fast and clean and on time thank you guys

James Chalmers, service writer at Paramus Chrysler Dodge... - marchesani82

James Chalmers, service writer at Paramus Chrysler Dodge Jeep was a pleasure to deal with. Technicians behind the scene also did well as my interior was taken apart with care for replacement of my radio. Look forward to doing business in the future.

SEE RESPONSE FROM DEALER BELOW I am actually rating this - jeblopez

SEE RESPONSE FROM DEALER BELOW I am actually rating this service department zero stars but it won’t let you post the review unless you give at least one star. Let me start off by saying I never write reviews good or bad. But this time I had to vent. Avoid this service center "STEALERSHIP" at all costs. First off when I bought my Hyundai I was told that I had free oil changes for life. Great. So I try to get a service appointment and they were booked three months out. xxx so I make the appointment. Went in for a 50,000 service. Was quoted about $750. After car was inspected the usual things like $120 extra for cabin and air filters and shop supplies Ok fine. "you need front brakes ok how much. Hold on while I get the price. That will be $989 total. Ok do it.I figured not too bad another $275-300 for the front brake job not too bad. I just had back surgery and usually do this myself. 5 hours later car is ready. Total bill is $1711.41 and that’s with a 33% coupon off on scheduled maintenance services. Turns out that $989 price was just for the front brakes and rotors. I told them you gotta be xxxxtin me! Asked for a manager and some 20 something kid in a suit says I'm the manager. He tells me to hold on a minute you don't understand. I said oh no I understand as I pointed to the artist rendering of the new building that's currently under construction. He says Brake shoes a very expensive like $200 plus dollars and are guaranteed for life. I asked how about rotors. Oh no just the pads. So I laughed in his face and told him I have been working on cars since I was 14 and $989 for a front brake job is ridiculous. I turned around to all of the service advisors who at this point we’re all looking at us and told them this place is a rip off and they would never see me again. I strongly suggest that you take your car to a local repair shop. At least if he rips you off you can argue with the owner directly. This place is the definition of "Stealership". I hope upper management reads this. DEALER RESPONSE I spoke with Devan Prediger service manager today. We had a lengthy conversation. I explained that I believe that I was misinformed or misinterpreted the amount of the total cost of the work. I assumed the total for all the work was approximately $989. As it turned out that was the cost of the bakes alone. I was extremely upset when I was presented with a total of $1,711. I would have never approved the $989 for a single axle brake replacement which according to my research before I went in for service was approximately $350 per axle. This prompted by negative review . Devan apologized for the 4 month wait to get this service appointment and miscommunication and explained the reasons for the delay. I believe we have resolved the issue and I look forward to once again doing business with Wayne Mazda. On the positive side I told him I was impressed with the video from the service mechanic. Therefore I am changing my former rating of this service department and the dealer responded quickly and we came to terms.

Michael Cappuccio help was very appreciated. - brendas

Dealership very helpful the service was excellend Jack Zurick was also knowledgable in helping us along with Michael cappuccino. then Paul in finance with our warranty. we can also depend on your dealership for expertise. very much appreciate this experience for me and my husband. thank you

Salesperson - Sanabuk

The staff of 21 century group goes above and beyond getting you what your needs are for a vehicle. The owner and salesmen are very friendly, courteous to make a vehicle purchase the most enjoyable for your family ! Will highly recommend them to many others and because of their outstanding reputation to serve our community & many repeat generations of families have returned to 21 century group who continue to strive for quality, excellence and customer service. Great service. A pleasure to do business with this company. Thank you!!!

excellent service department, everyone goes above and - unpoetaloco7

excellent service department, everyone goes above and beyond, couldn't ask for a better service department

I’ve got a 2022 Outlander that I bought elsewhere, but - Bumix

I’ve got a 2022 Outlander that I bought elsewhere, but came here for routine service. Honestly, I regret not buying it here. They were fast, on time, and fair with their pricing. They did the oil change and checked the tires. Dropped the keys off and picked up an hour later. No lines, no stress.

repair - Mdljcorl

Purchased a truck and a few days later found out that something was broken. Took it back in and they confirmed. They had it repaired at no cost to buyer. The mechanic was quick.