191 New York Chrysler Service Centers

Klye Lacey and Jeff Mckee Two of the most awesome - HELENBEMENT

Klye Lacey and Jeff Mckee Two of the most awesome people that work there. Couldn't ask for better service from these two . Klye is there 350% for me I need something and he makes sure I get taken care of. Services on my vehicle or anything else I need my car cleaned my kids vehicle. He is very helpful. Jeff Mckee is there to take care of all my vehicle purchases. He finds me the color I want and the style I want . Awesome to work with. I can be a pain to work with. However he over looks that and makes sure I'm well taken care of . There was an issue on this new Jeep but he looked into it sat in with a meeting they had about a fix and ordered the parts and got it taken care of.

Don the Service Mgr is A1, extremely courteous and went... - RayB

Don the Service Mgr is A1, extremely courteous and went above and beyond. Highly endorsed and recommended.

the buying experience was great but the communication - babe2395

the buying experience was great but the communication with the service department needs work its understandable that their busy but when your vehicle needs attention i feel im neglacting my vehicle and should go somewhere else i dont want to but heather Mcglory was awsome

The service guys were fabulous!! Especially Lauren!!... - ruvino2000

The service guys were fabulous!! Especially Lauren!! Quick and courteous and I was back on the road!! I will be going back for service to my vehicle.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Excellent Service!!!!!!!!!!!!! - Keith

I was traveling and 2 1/5 hours from home on a friday morning.My 2016 Dodge / Ram 3500 had a Deisel Exhaust Fluid problem , and needed to have a sensor replaced. I was able to rent another truck from a nearby rental agency,(I was on my way to a weekend car show and needed a truck). Bill Vittorin (service advisor) explained he will try to get me in Friday or Saturday, however it may not be ready until Monday. I told him I would be coming back thru on Sunday. So at this time I was thinking I would have to go all the way home on Sunday, and return to pick my truck up on Monday. On Saturday Bill called me and said I was all set. You can pick it up on Sunday, as our sales dept is here from 11am - 4pm. Long story short I feel Healey Brothers went above and beyond for me . I will highly recommend them...........

DEBBIE PIGNOTTI ROCKS! - Vegan 1

DEBBIE PIGNOTTI ROCKS!!! While waiting for the work to be done on our car, Debra (Debbie) PIGNOTTI, Sales &Leasing Consultant, approached us. Her interactions with us were exceptional in every way. Debbie made us feel like valued customers even though we were just exploring options for the future. She really listened to our needs and managed to identify cars that checked off all the boxes on our list. At no point did we feel pressured. When we are ready to get a new car, Debbie will be the one we will seek. Lastly, Scott, in the Service Center, was very personable, quickly identified the problem with our car (battery) and dealt with us in an honest manner. Overall, if 10 stars was an option, they would have earned 10!

This dealer has the worst service center. - scavallo5

This dealer has the worst service center. First, I brought my RAM 1500 in for a warranty repair back in 2022. It took them three attempts, and after they jerked me around and promised me a loaner car, they reneged and said "you didn't buy the car here". So I go to pick up the truck so I can bring elsewhere and it has three deep gashes scratched into the sid. "so sorry sir, theres nothing to indicate we did that..." which was total xx.... Now I go to do an oil change on my wife's jeep (that we did buy there) and I find the oil pan drain bolt is stripped...Anyone want to guess who did the last oil change before that? I'm going back to Town and Country CDJR because even though it's 25 miles away, they've never screwed me like this.

I dropped my car off for a fuel pump relay recall on a - jcu67

I dropped my car off for a fuel pump relay recall on a Wednesday. The service advisor told me they would call me to let me know the status of my car by the end of the day. No call! I sent a text via their text application. No response! I called and was transferred to my service advisor Devon, and he never picked up. I left three messages and no return call. I sent several texts with no response. Three days later and several calls and voicemails left I finally got a hold of Devon who claimed to have called me several times, but I had no missed calls on my phone. Anyway, I picked up my car that day (Friday) with no work performed on it because the parts were on order. I will never take my car there again, nor will I visit the dealership when looking to purchase due to their unacceptable service practices!

Horrible Service Department - HJ123

I brought my 2013 Infiniti in for a battery replacement this morning. The service rep I dealt with was very condescending and just downright rude both when I was dropping off my vehicle and again when picking it back up. It's very unfortunate this is the only Infiniti dealer in the area. Customer Service should be the number one priority in a dealership like this one where it is the only in the area. I am a Registered Nurse not a bum off of the streets, get it together Infiniti! Replace your service employee with one who won't drive your customers away.

Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am

DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.

IF I COULD GIVE NEGATIVE STARS, I WOULD. - P

IF I COULD GIVE NEGATIVE STARS, I WOULD. DO NOT MAKE THE SAME MISTAKE I DID. ***WARNING*** DO NOT GO HERE. THEY ARE CROOKS. THEY ARE NICE TO YOU WHEN YOU BUYING THE CAR. THEY HIDE FEES IN THE TOTAL PRICE. AFTERWARDS THEY WILL NOT HELP YOU WITH ANYTHING. ON TOP OF THAT, THEY ALSO TOOK OUT A NEW PART AND REPLACED IT WITH AN INFERIOR PART ON A NEW CAR BEFORE IT WAS PICKED UP. IT WAS ONLY DISCOVERED AFTER THERE WERE ISSUES. THERE WERE MANY OTHER ISSUES BUT A MAJOR ONE IS THE SERVICE DEPT. SO MANY ISSUES OCCURRED THERE! THEY DO NOT DO THE SERVICE THAT THEY ARE SUPPOSED TO DO AND CLAIM THEY DO...THEY LIED ABOUT EVERYTHING. IT IS THE WORSE...BEWARE!! CHRYSLER JEEP NOT ONLY HAS NO ETHICS, THEY GO TO THE EXTREME TO RIP YOU OFF EVERY WAY THEY CAN! I WILL REPORT THEM TO THE ATTORNEY GENERAL. I WILL NEVER BUY JEEP BRAND AGAIN! THEY'VE LOST ME AS A CUSTOMER AND MANY MORE BASED ON ALL THE REVIEWS.