104 New York Hyundai Service Centers

I simply asked for pictures of the truck, ZERO response! - Mustang

I simply asked for pictures of the truck, ZERO response! Don't waste your time with them.

Unfortunately this is my second time using their... - morethenwords88

Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.

Alex is awesome & so knowledgeable! - Romaneye15

Alex is awesome & so knowledgeable! Took both cars here & 😃 with the service! . A+ Will be back again.

I took my car in 6 weeks ago for a blown engine. Still... - Daveandlori0120

I took my car in 6 weeks ago for a blown engine. Still don't have my car back and was not offered a loaner due to covid, figured after this long they could have made an exception. Everytime I call there is an excuse of either a part on back order or the technician isn't in. I will never take my car there again. I would give all zeros if I could.

Danielle in service , Marty, John in sales & Everyone - dohertlein

Danielle in service , Marty, John in sales & Everyone else I had spoken to, were Very nice! Made me feel comfortable!

Frank & Sons is a wonder place of business. I would... - Goldlj

Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.

My vehicle showed a warning of "A/C off due to... - Martin Soloway

My vehicle showed a warning of "A/C off due to temperature of engine" I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM was unable to correct the problem. I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem. After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced. I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me. I therefore think a "Good" rating is proper under the circumstances described.

Unethical Business practices. - Carguy13

I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service

Excellent Service - checkenginelight

I recently brought my 2007 Hyundai Santé Fe in because the check engine light was on. After many attempts to get to the bottom of the problem, the mechanics finally figured out the cause and fixed it. The service department was professional, polite and extremely knowledgeable. The service manager made calls, and always explained the next step. We were given a courtesy car while they were working on our car so we were not inconvenienced. In the end, we weren't charged for work done that was not part of figuring out why the light wouldn't go off. They were very fair with the price we ended up paying. I cant thank them enough for all they have done. I highly recommend this dealership.

This place is an ABSOLUTE CIRCUS! - FknPISSED

This place is an ABSOLUTE CIRCUS!! Zero accountability but they'll take your money!! Bought a car in September, 1 week in, it had a water leak and they've haven't called us or told us what's going on! It's November 15th!!!!! If you want answers, don't even go to the dealership! Nobody has any answers. Nobody knows anything going on! Apparently there's never a manager on duty. Nobody is in charge. ESP when the GM is out of town!! Service Dept is USELESS! And when they get out of meetings where they "just got our xxxxx handed to us", apparently that's my fault!!! So I get a xxxx attitude bc I'm only here to find out what's going on with my car that I've made 4 payments on already and have yet to truly OWN IT!!! FYI: water leaks and 2inches of water across the passenger side of the vehicle deems them to replace the windshield seal, Hunt down a new rug and send us on our way. After it sat in the parking lot for WEEKS in the beating sun, no windows open. No ventilation. Nothing. Do some research and tell me how long it takes for mold to grow on surfaces and fabrics without proper ventilation and moisture removal!? I'll wait... NEW 2024 lease. 400 miles. Water leak from manufacturing defect and 2 months later, we still have ZERO ANSWERS. ZERO resolution. Zero finish line. Zero communication yet we have every ounce of UNPROFESSIONAL and Caddy adults who treat their customers like I xxx after they get your $$$$$$$. STAY AWAY! RUN AWAY, FAST!