New York Hyundai Service Centers

Great Customer service.. Love her bubbly and caring... - ljpchavis01

Great Customer service.. Love her bubbly and caring nature. Always prompt with her follow up.always very Professional and gray mannerisms. I would definitely recommend

It was my first time getting my car serviced there after... - RachelP

It was my first time getting my car serviced there after purchasing my Hyundai Elantra. Rich greeted me with kindness and checked on me throughout my wait. I was in and out in no time. I was very pleased with my visit and will definitely be going back!

Bob Spink took care of me, he was great. I was just... - BANKTELLERMJK

Bob Spink took care of me, he was great. I was just having my first inspection done on my car. He answered any questions I had. 5 stars for Bob! I do have a question I have been reading my bible of a manual and trying to understand features of my car. I was wondering if there is a booklet that has a chart showing at what mileage I should be bringing the car in and for what services. I know in the manual it does say when for an oil change or rotating tires etc but I have to go through numerous pages of the chart for each thing and see which ones come under the same mileage check up. I like to keep a record book of my maintenance and I didn't see anything like that. Example at 11000 miles I should come in for this,this and this. If there is something in the manual I apologize, the manual is huge and I haven't gotten through all of it. Thanks for listening.

I am always very satisfied with the treatment and service... - EWHITEHALL

I am always very satisfied with the treatment and service given by the employees at Hyundai. They are always polite and friendly. I will continue to recommend Hyundai.

Service Manager is a real professional. A good people... - DHOLLY

Service Manager is a real professional. A good people person. Mr. Thornton goes out of his way to please the customers. You always get a good deal at Star Hyundai.

Great service overall, Michelle is great very... - steph2605

Great service overall, Michelle is great very professional and attentive. She explained the service that was performed very detailed. Check in progress is great and welcoming. Thanks again!

Tommy always provides an exceptional service experience.... - Ms. C

Tommy always provides an exceptional service experience. He is honest, knowledgeable, and reliable. My vehicle is always in good hands with Tommy. Thank you again!

The service representative, Peter, provided superb... - paulinarodolphe41_

The service representative, Peter, provided superb service. He updated me at each stage regarding things my care would need. He provided excellent, friendly and thorough service.

Excellent service unlike Hyundai dealers in Brooklyn - ltita

My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie Armstrong was so nice and so respectful and made the return effortless. It's right off the Verrazano and you should go to this dealer if you care for full service.

I had a wonderful experience that complimented my service... - Tramaynes79

I had a wonderful experience that complimented my service appointment. I would like to point out additionally the service manager Sharon and Chris who are always superb!

Very polite service personnel our car was serviced and... - RFALZARANO

Very polite service personnel our car was serviced and done on time This trip to the service dept. was for a recall on our Hyundai brake system and the work was done quickly and in a very clean service department.

It’s always an easy and good experience at bmw of... - cece

It’s always an easy and good experience at bmw of portchester. JR is consistently efficient, professional and kind! He is very communicative with what needs to be done to my car and how long it should take.

Mike Carpenter is the best. Very professional and... - moondoggy

Mike Carpenter is the best. Very professional and courteous throughout the duration of my 2 visits to Lia Hyundai. Thank you very much Mike. George F.

Even though I got the dates mixed up for my service, my... - deadend13

Even though I got the dates mixed up for my service, my car was taken in and the work completed in record time and for less cost than I thought

Routine Oil Change - amanda.1630

Staff is great and got my car in right away, reasonable price! I had my car there for other reasons and they were able to get the oil change done at the same time. Great people to do business with!

I brought car in for recall service and oil change. I... - GailB

I brought car in for recall service and oil change. I don't remember the service reps name the wrote up my ticket and unfortunately the names listed on the site are outdate as it still has Lisa Lewis who no longer works there. I waited for car in lounge, it was quiet and peaceful. I always enjoy seeing Steve Hausman there he is always very friendly. One thing I did miss was the voucher they give you to get your car washed, I was told when I asked for one that they had just given out the last one, it was still early in the day so I imagine they are limited to a certain amount to give out, will have to ask next time. Anyway the wait was longg but pleasant.

5 stars! Its nice to deal with a dealership that is loyal... - brookemarie1816

5 stars! Its nice to deal with a dealership that is loyal to it's customers, and someone who you can trust to have your best interest at heart.

Was told they were going to do a recall and update... - Edeall

Was told they were going to do a recall and update computer. But was not done? I personally was not there but son in law waited for car and was told they were going to do. Was not done

Helped me out more then once. Got a great deal on my car.... - lamere85

Helped me out more then once. Got a great deal on my car. Worked with me to get it in my price range. Did there best to get me a car asap.

Cameron Rowe and Greg Melino are the best. Every time I... - Ambertersigni

Cameron Rowe and Greg Melino are the best. Every time I come in I feel right at home! Great service! Always on top of it and so helpful.

On September 16, I left my car at the Ithaca Maguire... - Ji S Jang

On September 16, I left my car at the Ithaca Maguire Hyundai Service Center because of the noise from the steering wheel. I was told I would have to wait for it a day but It took 2 weeks total. A week ago, on September 20, I was told that the car had been damaged by them and they left my car in the body shop. The service center accidentally damaged the driver's door and repaired it, not replaced it. The dealership repaired the car at the dealership's body shop. Please check Attached Photo with an estimate and invoice. I was informed yesterday that the 28th September, repair was complete and that I could take my car with me and I went to pick up the car. I felt very bad about repairing the door of a two-month-old car, rather than replaced. I was dissatisfied with the simple repair of a two-month-old car that was almost a new car, not even a one year old car. However, I tried to understand, because the dealer is responsible and repaired. I got the car and checked the seat on the driver's side, which was quite contaminated. Please check with this photo as well. I asked the service center about the service, and the service center told us that they would have to clean the car. After getting back into the car, I was so annoyed. The contaminated driver's seat was a little clean, but this time the chair was damaged as the photo showed, the left side of the sheet was torn. I couldn't leave the car at this dealer shop anymore, so I brought the car at home. I was very displeased and disappointed with the Hyundai Service. I bought Hyundai, a Korean brand, because I'm Korean, and now, I am so disappointed. Please concern my situation, and please take action.

When I first came here back in 2016, everyone was rude &... - rebeccalee39

When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!

Service Center HUGELY inefficient! - peltzt20

I spent 4 1/2 hours at the service center to diagnose a rattle in the front end and an issue with my blind spot sensors. That would have been too much time to wait even if they actually fixed the problems, but they fixed NOTHING!! It took them 90 minutes to diagnose the problem (after I texted the service manager and hurried him along). I agreed to a new PVC valve and an oil change, but indicated I didn't have time for the other work that day. Two and a half hours later, I asked at the window to check on the status of my repair. Turns out, they still hadn't even started the oil change! I was upset, and told them I just didn't have any more time to wait and to please just give me my car back. Took them half an hour more just to bring my car around. It wasn't washed, it wasn't fixed, and they didn't even top off the oil to make sure I got home safely. But they were sure to charge me $70 to tell me my oil was low and there "might be something interfering with the BSD sensors." DUH! I told YOU that! I will never be back, for service or to purchase a vehicle. I have no time or patience to deal with this level of incompetence.

UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS... - Nyikabecoats

UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED! I took my car to the West Ridge location on Feb 19th I didn’t get my vehicle back until March 26th! Granted they ended up giving me a rental so I can get back n fourth to work. I was very thankful for that! Now I was already upset with them because I brought my vehicle to them like a year or so ago for the same issue and at that time they told me it wasn’t nothing wrong with and it was fine and sent me on my way even though I kept complaining about it. So the problem got real worse this time around and I took it back to them. So they was trying to state the same thing that wasn’t nothing wrong with my vehicle n then I called them they like oh well we see it’s driving funny but NOTHING IS SHOWING UP! Like how is that possible so they kept telling me they “Trying” to run different test which has to be approved by the Tech dept before they can even do it which is why they gave me the rental. It took the tech dept 2 or more weeks to even respond just from them to test my car! Then they say oh it’s something in the engine but we have to see if they will allow us to fix with no cost to you ok that’s fine but I don’t see how I would’ve had to pay for something anyways when I brought my car here before and y’all said it was nothing wrong with. So it took the tech dept like another week or so for them to approve them to fix my car. They finally fix it and when they go to test drive it now all of a sudden my transmission goes... like whatttt.... so now they get that approval to fix it. Now in the meantime that all this is going on I’m constantly calling to check on my vehicle wasn’t planning on them having my car this long. Then they sending me surveys to do and I don’t even have my car. They had consumer call me and at that time I didn’t have my car and they didn’t even start fixing it yet. So how do y’all want me to do a survey or talk to someone and I don’t even know If my car is back to good condition. They call me yesterday to tell me the car is finally ready and I can pick it up BUT I now need a catalytic converter and some type of bar. Like HOW!!!??? I did my research spoke with some mechanics told them what happened to my car and I call the dealership back and I’m like how am I responsible to pay for something that was cause during the time of y’all fixing my vehicle!?! Todd stayed yes they know but the m Tech dept told them no they can’t fix n I have to pay for something that wasn’t wrong with my car when I brought it and it happened while they was fixing it! I’m beyond xxxx!!! My car is now driving even worse than before and now I’m out of a car and have to wait 10-20 days before anyone in the consumer dept will even call me back about this matter! Like how is that okay! I feel as though since I’m a female I always come there by myself they feel like they can do and tell me whatever cause I’m not going to investigate or find out and ask questions. I shouldn’t have to have a man with me to come to a car place! But now that’s how I’m starting to really fell after this is the second time I’ve had a bad experience here! So now I’m back out of a car and won’t here from no one until 10-20 days cause the dealership said it’s nothing they can do they was told they can’t fix what happened when they are the ones who caused it. And I also can my send a review to the one they sent me in my email because it “expired” but why I didn’t even have my vehicle when they sent it to me! Horrible! Very unhappy customer once again! UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED!

I dont understand how every single car dealership has an... - Ramon M.

I dont understand how every single car dealership has an express service for oil changes, but this one!! I rather travel to centereach Hyundai. And they're Service department on top wont even except non appointments for oil changes every where else does. Rude also if you didnt make an appointment, like your annoying them for asking.

Left out to dry - Upset

I made an appointment for service on line for 8:15 am. I arrived a little early to find the service area and the dealership CLOSED. NOT EVEN A SIGN ON THE DOOR. I had to go all the way back home to find out that the place was closed, WHY TAKE ONLINE APPOINTMENTS. This was the worst !

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

This has been by far the worst experience I’ve had with a... - MacPherson.esq

This has been by far the worst experience I’ve had with a dealership. From communicating by phone with the sales person who didn’t work with me for anything I asked for and claimed vehicles, that are now still on the lot, were not available to not even going over the lease terms with me at signing. They just wanted me in and out, and I believe forced me to take a lemon because they knew I didn’t live in the area and wouldn’t be a problem. When I left the dealership my tires started losing pressure and the foot wells were covered in grass. I dealt with everything myself, to avoid further contact with the lackluster staff. They take no pride in their work nor do they take it seriously that people are working hard for their money and spending thousands at their business which shouldn’t be taken lightly, especially with the current economy. It’s been 4 months now since I got my lease. The dealer misreported the date that I dropped my old vehicle off, and Hyundai motor finance tried to charge me $1000.00, negating my loyalty credit and waiver of the turn in fee because they weren’t aware I had ended one lease and left my car to begin a new lease. After spending an hour on the phone I got it resolved. However, since the dealer used the wrong address on the paperwork, I didn’t receive this bill, which should have never become a bill, and it harmed my credit. The final icing on the cake today was my car stalling. A 2020 car that’s been driven for four months, now doesn’t run, and I’m stuck without a car trying to find a local dealership in NYC during covid so I can ensure everything is covered under warranty. Avoid this dealer, there are plenty of Hyundai dealers around Rochester and the surrounding areas that will take your money and patronage seriously. This business is shameful.

I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987

I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!