Mazda CX-5 - Lisa
I’ve had numerous cars through the years and I have to say my Mazda has been my favorite hands down. The buying experience was mellow with no pressure and I got the car details I wanted. Bill Shea was so helpful and knowledgeable. Thanks for a pain free experience
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Mitsubishi Sales Manager
Amazing service - Jbuf
Scott was able to answer any questions I had about the car, which were a lot. The whole time he was helpful and I never felt pressured like I have at other dealerships before. Scott, Chris, and Anthony all went out of their way to help get us in the car we wanted. I will definitely be back.
Internet Sales Manager
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
Quick. Friendly. Professional. Helpful. - patmedic
I had the best experience at this dealership. Everyone was great. Warren McNight was my Sales Representative and was knowledgeable, professional, and friendly. The Management Team was equally top notch. I recommend this dealership to everyone.
Horrible for financing. Lied to my face. - Harley
Absolutely dishonest company. I went in trying to get either a dodge charger, cadillac cts, or dodge dart.
Charger : $12,000
They claimed that they ran the approval with capital one. Which incidentally I was pre-approved. And they said they declined them all.
The only car they could put me in was a Brand new Mitsubishi Mirage.
Which incidentally other than the cadillac was more expensive than any of the cars I was interested in.
Called credit company. They never ran a single approval on anything but the MIRAGE! Which I never even expressed an interest in at all.
Clear Bait and Switch.
Had they ran any of the others I probably would have been approved.
Sales rep Quintonio was great don't get me wrong.
But he should seriously consider working for a reputable company rather than this lying nest of upselling vipers.
Oh and at least one of the cars wasn't even available at the Mitsubishi lot.
It was from the other regular CBS quality cars lot. So I know they never checked it and that was the Charger. The car I actually went there for.
So yeah mistake on my part for not going to the right lot. But hey I expect their employees to say oh my bad that's across the road. Nope nadda.
Liars, cheaters, and shysters!! - Abused Consumer
If you want an illegal loan contract written and taken advantage of, you will go here to buy a car!! They kept my huge down payment as well which was far less than what was written in the illegal contract. This dealership is predatory and I am reporting to the state attorney general as well as the better business bureau.
They sold me a car I did not want under the premise that is all I would qualify for before even trying to finance me (end of year model) and then I investigated at a Mitsubishi competitor and the base model sport they tried to scam me with at Larry Jay was a joke to what the competitor did for me--a fully loaded full sized model for the same price financed!!
They scam you by allowing you to drive the car without limitations until you are financed-I was still not financed when the car was turned in and even though their contract was illegal, they now state they are keeping my deposit as I put too many miles on the car! No where is this notated in any part of the agreement. They are evil idiots to say the least and a clear example of what's wrong with our country.
I was also called a crazy fu..ing son of a b.... many times over the phone in a mental screaming voice by the General Manager and part owner of the dealership! Such great respect, huh?
You have been bamboozled if you think they got the job done or whatever else positive you think they did for you! Look behind all that and the Matrix of BS will become clear for you!
Rewriting review - Smitty23
Great salesman service! Shareef helped me find my new car right away . I am now rewriting this review . My car has so many problems . I should have realized when I went to pick it up after my final test drive that I had bought a lemon . I paid $10,000.00 for my impala and it's been 2 months since I had it and the warranty had ran out the first 2 weeks that I had it . 2 months and I have already paid almost another $1,750.00 for mechanical issues . I had took it back nemourous times during the warranty and after the 4th time taking it back they had finally fixed the wheel bearing . 2 months now and need another bearing. Shareef is a nice guy and I dont think he knew about the problems the car has , but I think the higher up people did (my opinion) . While I took my car back 2 of the 4 times others were complaining about their cars they had bought . I went through 2 rentals and when I would complain they looked at me like I was crazy . I'm sorry , but I would not recommend this dealer ( Triad Mitsubishi ) .
2018 Mitsubishi Mirage ES - Eucalyptus6361
Just a note on my new Mitsubishi Mirage. Update....
I took delivery 2 months ago. The car is outstanding. No issues whatsoever. I currently get over 40 mpg in city and 50 mpg on highway. I laugh as I drive by the gas stations.
It is by far an excellent vehicle. Very very happy.
I want to thank both Jim and Dominique again for their outstanding customer relations. They are the best Bob King representatives have to offer. KUDOS....
Bob King Mitsubishi is an excellent Dealership with attention to customer needs and wants. No games...
I am ecstatic with my new Mirage. I love that car.
Thank again Jim and Dominique for all you have done for me.
I very highly recommend that if you are in the market for a new Mitsubishi then call and ask for Jim the Sales Manager and Dominique. They will not let you down.
These guys are great.
Awful service experience -twice - Run away from here
Made an appt to have service on my car . Drove two hours to get there and was told they gave someone else the part and I would have to come back another day - after I had called about this and made an appt. the part was under recall and ended up breaking and I had to pay to have it fixed . Second time I called two weeks before to make an appt and got there on time - again from 2 hours away . Got there in the morning and called around 1 was told they were still working - ok . They called back at 3:15 and told me it was not going to be completed because they hadn’t even STARTED to work on it !!! Spoke to the manager who is incredibly rude . Not helpful wanted to give me a rental and pickup my car another day . The most awful customer service I have ever had in 18 years of car service . do not go here !!!
I have nothing but good things to say about this... - Zachgilbert
I have nothing but good things to say about this dealership and the entire buying experience. my car salesman was Matt White, he was very very helpful in all aspects of this entire deal. We worked out everything over the phone and he even drove the car to me in Dublin, Va. I would definitely recommend this dealership and we'll do future business with them for sure.
Outlander - Dajlinto
So i bought a used Outlander from these guys in June. I test drove it and everything seemed fine with it (never got above 60mph). While drive it home i was doing between 65-75 and noticed the steering wheel vibrating and the car wanting to pull left. I took it to a local shop and had them balance the tires and check the alignment. Said the balance was to heavy on the front and that the alignment was out. When i bought the car i asked them to put the original rims back on the car which they did. After i spent 100 dollars doing the alignment and balancing it was still vibrating and pulling so i decided to take it back to Raleigh (100 miles from were i live). Leith "looked" at it said they rebalanced the tires and that the alignment was out (after i just had it realigned). So i drove it back down the interstate and it was still pulling and vibrating so i had to turn around. They eventually took it to another dealership and got it balanced because their balancing machine was "not calibrated". The car still wanted to pull left i called my sales person and emailed him and never got a response. I took one last chance and took it to a Pep Boys of all places. They found that my brakes were down to 2mm and my front left rotor was damaged and also said one of my tires seemed to have a over center belt. Well ive only put 3000 miles on the car since ive bought it so my brakes shouldnt be that worn down to 2mm. They replaced my brakes and my rotor and switched the front tires side to side. Car rides better than it has since i bought it. This could easily have been avoided or fixed if they wouldve checked the brakes before they offered it for sale or actually did a inspection when i took it to them. I spent around 600 dollars to finally get this problem fixed. The fact that they ignored my phone calls and emails shows you something. If u decide to buy a used car from this place id have a independent shop inspect it before u buy it. They will not be getting anymore of my business
Promises were made and broken - Ron813
On 3/13/2016, I sent an online inquiry to Vann York Mitsubishi regarding one of their vehicles. The next day I called in to schedule a test drive. I went in during my lunch break and my salesman was punctual and mostly understanding of my needs. I told him to write down my VIN number to get with an appraiser on getting me an estimated trade-in offer. He wrote everything down, including the make and model, miles, conditions, etc.
The following morning a customer relation’s specialist called asking how things were going. I told him that I was waiting for my salesman to return my call with an estimated value for my auto before making up my mind on revisiting the dealership. He hold me that he was able to do that himself, so I gave him all the details of my vehicle, including all the packages, options and current condition. He told me that they use Kelly Blue Book, along with other similar products to come to an average trade-in value offer. After I questioned his explanation he assured me that my trade-in would be valued between $26,500 - $30,000. I told him that I did not want to waste their time nor mine by coming into false hopes, but he reassured me again not to worry. Shortly after that I scheduled an appointment for the next day to get an official trade-in offer, which was promised by Vann Yorks customer relations specialist, to be between $26,500 - $30,000.
The next day I brought my vehicle in to be appraised at $22,000. Not only was I furious because a Vann York representative promised I would get a higher price, I was upset that I had been lied to and no one seemed to care enough to make it right. My salesman told me that he was going to talk to managers about it and call me the very next day. I waited and waited until I finally call that next day and my salesman was out. I tried reaching the General Manager, but he was out. I tired the customer relation’s director but she was out. It was Thursday at this point and I hadn’t heard back from anyone. On Friday I finally spoke with the assistant of the Customer Relation’s Director and I spend about 25 minutes with her on the phone explaining everything. Shorty after I got off the phone a sales manager gave me a call and told me that the guy was wrong and that he was sorry. The only thing he said he was able to do is to maybe increase $500 dollars on my trade-in offer. He said that’s basically all he could do for me. I took that as an insult and politely declined his offer.
Monday afternoon, about 5 days later, I hear back from the Customer Relations Director. I spent about 30 minutes on the phone with her explaining everything from the beginning and she was very apologetic and told me that they could not honor what was promised to me. This was my 20th plus phone call, days of waiting, and hours of my time driving in and speaking to people all for nothing. She told me on Monday, 3/21/2016 that she was going to speak with the General Manager to see if they can work out any final deals. On Wednesday, 3/23/16, I heard back from the Customer Relations Director. I was told by her that the General Manager went over the numbers and was unable to do anything for me.
At this point I do not expect to hear back from anyone else at Vann York nor a resolution. I am a bit disappointed that a supposedly family-owned dealership has done so little to assist me on their lack of training and false information. I hope this review helps anyone who needs a bit of insight as to how Vann York Auto Group conducts business. I am sure that the Vann York family is more honest and reliable than the people they’ve placed to represent their company. I hope that this review help Vann York and management fix their training structure by not allowing untrained personnel deal with clients directly.
P.S. My initial inquiry sent in through Vann Yorks website has not been replied…
In North Carolina