Purchased a new car - Wanda
Kevin Garces was an excellent salesman: very courteous and informative. More importantly,
he was not "pushy". He showed me the facility and introduced me to friendly employees.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Cory was excellent - Antwain85
Cory did a great job getting me the best deal and making sure i got a great car as well. The whole team was courteous and inviting. By far the best experience i have had in purchasing a vehicle.
Repair work that was under warranty - Lynn Waddell
The service area was awesome! I had some work done that was still covered under warranty. They took care of it! Got me a loaner car and made sure I was taken care of!
ELLA R - Ella R
I was looking for a car for my daughter and myself and Christopher at planet Mitsubishi went above and beyond to make sure that I get a great deal I got a car for my daughter and myself on the same day . Awesome sales person.
Second Car and still Smiling - Satisfied Senior
I bought another new car from Dick Shirley and will continue to let only their service department touch my vehicle. The service is great, the people are honest, friendly and knowledgeable and my car always runs like a dream! This service department is why my cars last and I’m safe on the road! Thanks to the very best service team anywhere!
Horrible for financing. Lied to my face. - Harley
Absolutely dishonest company. I went in trying to get either a dodge charger, cadillac cts, or dodge dart.
Charger : $12,000
They claimed that they ran the approval with capital one. Which incidentally I was pre-approved. And they said they declined them all.
The only car they could put me in was a Brand new Mitsubishi Mirage.
Which incidentally other than the cadillac was more expensive than any of the cars I was interested in.
Called credit company. They never ran a single approval on anything but the MIRAGE! Which I never even expressed an interest in at all.
Clear Bait and Switch.
Had they ran any of the others I probably would have been approved.
Sales rep Quintonio was great don't get me wrong.
But he should seriously consider working for a reputable company rather than this lying nest of upselling vipers.
Oh and at least one of the cars wasn't even available at the Mitsubishi lot.
It was from the other regular CBS quality cars lot. So I know they never checked it and that was the Charger. The car I actually went there for.
So yeah mistake on my part for not going to the right lot. But hey I expect their employees to say oh my bad that's across the road. Nope nadda.
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
Rewriting review - Smitty23
Great salesman service! Shareef helped me find my new car right away . I am now rewriting this review . My car has so many problems . I should have realized when I went to pick it up after my final test drive that I had bought a lemon . I paid $10,000.00 for my impala and it's been 2 months since I had it and the warranty had ran out the first 2 weeks that I had it . 2 months and I have already paid almost another $1,750.00 for mechanical issues . I had took it back nemourous times during the warranty and after the 4th time taking it back they had finally fixed the wheel bearing . 2 months now and need another bearing. Shareef is a nice guy and I dont think he knew about the problems the car has , but I think the higher up people did (my opinion) . While I took my car back 2 of the 4 times others were complaining about their cars they had bought . I went through 2 rentals and when I would complain they looked at me like I was crazy . I'm sorry , but I would not recommend this dealer ( Triad Mitsubishi ) .
Great experience! - Memcwilliams
Carol and Jim were great to work with! My financing took a couple days longer than expected and I was riddled with anxiety about it. They were very friendly and reassuring. Everything else went smoothly and they weren’t overly pushy or snobby, like other dealerships I’ve been to. Good experience and I would buy from them again.
Outlander - Dajlinto
So i bought a used Outlander from these guys in June. I test drove it and everything seemed fine with it (never got above 60mph). While drive it home i was doing between 65-75 and noticed the steering wheel vibrating and the car wanting to pull left. I took it to a local shop and had them balance the tires and check the alignment. Said the balance was to heavy on the front and that the alignment was out. When i bought the car i asked them to put the original rims back on the car which they did. After i spent 100 dollars doing the alignment and balancing it was still vibrating and pulling so i decided to take it back to Raleigh (100 miles from were i live). Leith "looked" at it said they rebalanced the tires and that the alignment was out (after i just had it realigned). So i drove it back down the interstate and it was still pulling and vibrating so i had to turn around. They eventually took it to another dealership and got it balanced because their balancing machine was "not calibrated". The car still wanted to pull left i called my sales person and emailed him and never got a response. I took one last chance and took it to a Pep Boys of all places. They found that my brakes were down to 2mm and my front left rotor was damaged and also said one of my tires seemed to have a over center belt. Well ive only put 3000 miles on the car since ive bought it so my brakes shouldnt be that worn down to 2mm. They replaced my brakes and my rotor and switched the front tires side to side. Car rides better than it has since i bought it. This could easily have been avoided or fixed if they wouldve checked the brakes before they offered it for sale or actually did a inspection when i took it to them. I spent around 600 dollars to finally get this problem fixed. The fact that they ignored my phone calls and emails shows you something. If u decide to buy a used car from this place id have a independent shop inspect it before u buy it. They will not be getting anymore of my business
Awful service experience -twice - Run away from here
Made an appt to have service on my car . Drove two hours to get there and was told they gave someone else the part and I would have to come back another day - after I had called about this and made an appt. the part was under recall and ended up breaking and I had to pay to have it fixed . Second time I called two weeks before to make an appt and got there on time - again from 2 hours away . Got there in the morning and called around 1 was told they were still working - ok . They called back at 3:15 and told me it was not going to be completed because they hadn’t even STARTED to work on it !!! Spoke to the manager who is incredibly rude . Not helpful wanted to give me a rental and pickup my car another day . The most awful customer service I have ever had in 18 years of car service . do not go here !!!
I have nothing but good things to say about this... - Zachgilbert
I have nothing but good things to say about this dealership and the entire buying experience. my car salesman was Matt White, he was very very helpful in all aspects of this entire deal. We worked out everything over the phone and he even drove the car to me in Dublin, Va. I would definitely recommend this dealership and we'll do future business with them for sure.
Promises were made and broken - Ron813
On 3/13/2016, I sent an online inquiry to Vann York Mitsubishi regarding one of their vehicles. The next day I called in to schedule a test drive. I went in during my lunch break and my salesman was punctual and mostly understanding of my needs. I told him to write down my VIN number to get with an appraiser on getting me an estimated trade-in offer. He wrote everything down, including the make and model, miles, conditions, etc.
The following morning a customer relation’s specialist called asking how things were going. I told him that I was waiting for my salesman to return my call with an estimated value for my auto before making up my mind on revisiting the dealership. He hold me that he was able to do that himself, so I gave him all the details of my vehicle, including all the packages, options and current condition. He told me that they use Kelly Blue Book, along with other similar products to come to an average trade-in value offer. After I questioned his explanation he assured me that my trade-in would be valued between $26,500 - $30,000. I told him that I did not want to waste their time nor mine by coming into false hopes, but he reassured me again not to worry. Shortly after that I scheduled an appointment for the next day to get an official trade-in offer, which was promised by Vann Yorks customer relations specialist, to be between $26,500 - $30,000.
The next day I brought my vehicle in to be appraised at $22,000. Not only was I furious because a Vann York representative promised I would get a higher price, I was upset that I had been lied to and no one seemed to care enough to make it right. My salesman told me that he was going to talk to managers about it and call me the very next day. I waited and waited until I finally call that next day and my salesman was out. I tried reaching the General Manager, but he was out. I tired the customer relation’s director but she was out. It was Thursday at this point and I hadn’t heard back from anyone. On Friday I finally spoke with the assistant of the Customer Relation’s Director and I spend about 25 minutes with her on the phone explaining everything. Shorty after I got off the phone a sales manager gave me a call and told me that the guy was wrong and that he was sorry. The only thing he said he was able to do is to maybe increase $500 dollars on my trade-in offer. He said that’s basically all he could do for me. I took that as an insult and politely declined his offer.
Monday afternoon, about 5 days later, I hear back from the Customer Relations Director. I spent about 30 minutes on the phone with her explaining everything from the beginning and she was very apologetic and told me that they could not honor what was promised to me. This was my 20th plus phone call, days of waiting, and hours of my time driving in and speaking to people all for nothing. She told me on Monday, 3/21/2016 that she was going to speak with the General Manager to see if they can work out any final deals. On Wednesday, 3/23/16, I heard back from the Customer Relations Director. I was told by her that the General Manager went over the numbers and was unable to do anything for me.
At this point I do not expect to hear back from anyone else at Vann York nor a resolution. I am a bit disappointed that a supposedly family-owned dealership has done so little to assist me on their lack of training and false information. I hope this review helps anyone who needs a bit of insight as to how Vann York Auto Group conducts business. I am sure that the Vann York family is more honest and reliable than the people they’ve placed to represent their company. I hope that this review help Vann York and management fix their training structure by not allowing untrained personnel deal with clients directly.
P.S. My initial inquiry sent in through Vann Yorks website has not been replied…
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