Very Professional and Great Experience! - Brian
Susan Chestnut was the sales professional that assisted me in the purchase of a Jeep Grand Cherokee. Although I could have been "prejudged" with the old farm truck that I was driving, she did not hesitate to check the inventory and show me the vehicles that I requested. Ryan, their new F&I professional was very knowledgeable and upfront on price, fees, and financing options! I would recommend this team and dealership to anyone looking for a new or used vehicle!
Top Reviewed Specialists At This Dealership
Mitsubishi Sales Manager
Family friendly - Catherine Fernandes
Cory worked with us while we were at the dealership. He was very helpful in the process. Everyone who was working at the dealership was very understanding of our children's ages (3 and 4). The Kids started out calm but as the night went on they were getting anxious as children do running and playing. Towards the end our son was hungry tired and cranky. Everyone did everything they could to make the process as quick as possible so we could take care of him. In the process of moving things from our old car to our new one I forgot to get the garage door opener and some other things off the visor including a gift from my husband's grandma. We were on our way home when I realized we didn't have the garage door opener we turned around and had no issues getting it back. It wasn't until we got home we realized we left the pin from my husband's grandma. I emailed Cory and told him what I had forgotten. I asked if there was anyway it could be put aside when the car was cleaned and not thrown away. I understood if they couldn't do that. Cory emailed me saying he would get it first thing in the morning and when he did get it he emailed me to let me know he had it. He went above and beyond for us.
Internet Sales Manager
Service beyond exceptional - hhr2007
the team at Dick Shirley's is outstanding!!! Scott and Ethan took special care of me and my car needs. Called me to keep me informed of what was happening. My car was repaired and ready to go within a suitable time. The ladies who checked me out were just as courteous as could be.
Thank you so much for such a great experience.Keep up the great work
Repair work that was under warranty - Lynn Waddell
The service area was awesome! I had some work done that was still covered under warranty. They took care of it! Got me a loaner car and made sure I was taken care of!
ELLA R - Ella R
I was looking for a car for my daughter and myself and Christopher at planet Mitsubishi went above and beyond to make sure that I get a great deal I got a car for my daughter and myself on the same day . Awesome sales person.
Happy! - Becky Bill
John Rouse went beyond the call of duty for us!
He worked endlessly trying to find the right car for us and he did! He is understanding and professional at the same time!
He even brought our car to us because our car would not start! If you are looking for a car go and see John!
Becky & Bill Blanton
Awesome - quahoward1608
Helped me get into a new car. Great at what he does. Took sometime, but he did a awesome job making sure I went home in something I loved.
Rewriting review - Smitty23
Great salesman service! Shareef helped me find my new car right away . I am now rewriting this review . My car has so many problems . I should have realized when I went to pick it up after my final test drive that I had bought a lemon . I paid $10,000.00 for my impala and it's been 2 months since I had it and the warranty had ran out the first 2 weeks that I had it . 2 months and I have already paid almost another $1,750.00 for mechanical issues . I had took it back nemourous times during the warranty and after the 4th time taking it back they had finally fixed the wheel bearing . 2 months now and need another bearing. Shareef is a nice guy and I dont think he knew about the problems the car has , but I think the higher up people did (my opinion) . While I took my car back 2 of the 4 times others were complaining about their cars they had bought . I went through 2 rentals and when I would complain they looked at me like I was crazy . I'm sorry , but I would not recommend this dealer ( Triad Mitsubishi ) .
Outlander - Dajlinto
So i bought a used Outlander from these guys in June. I test drove it and everything seemed fine with it (never got above 60mph). While drive it home i was doing between 65-75 and noticed the steering wheel vibrating and the car wanting to pull left. I took it to a local shop and had them balance the tires and check the alignment. Said the balance was to heavy on the front and that the alignment was out. When i bought the car i asked them to put the original rims back on the car which they did. After i spent 100 dollars doing the alignment and balancing it was still vibrating and pulling so i decided to take it back to Raleigh (100 miles from were i live). Leith "looked" at it said they rebalanced the tires and that the alignment was out (after i just had it realigned). So i drove it back down the interstate and it was still pulling and vibrating so i had to turn around. They eventually took it to another dealership and got it balanced because their balancing machine was "not calibrated". The car still wanted to pull left i called my sales person and emailed him and never got a response. I took one last chance and took it to a Pep Boys of all places. They found that my brakes were down to 2mm and my front left rotor was damaged and also said one of my tires seemed to have a over center belt. Well ive only put 3000 miles on the car since ive bought it so my brakes shouldnt be that worn down to 2mm. They replaced my brakes and my rotor and switched the front tires side to side. Car rides better than it has since i bought it. This could easily have been avoided or fixed if they wouldve checked the brakes before they offered it for sale or actually did a inspection when i took it to them. I spent around 600 dollars to finally get this problem fixed. The fact that they ignored my phone calls and emails shows you something. If u decide to buy a used car from this place id have a independent shop inspect it before u buy it. They will not be getting anymore of my business
Worse dealership ever - Daniel
Me and my wife picked out a SUV had signed a sales agreement. The sales manager David Wing sent us a email staying he could get us a better price. Now they are backing out of it after we had been approved from our bank. Will never recommend anyone wasting time with them. We have bought several new cars and never had a any problems like this I would stay far far away from this dealership they do not handle business well at all.
Promises were made and broken - Ron813
On 3/13/2016, I sent an online inquiry to Vann York Mitsubishi regarding one of their vehicles. The next day I called in to schedule a test drive. I went in during my lunch break and my salesman was punctual and mostly understanding of my needs. I told him to write down my VIN number to get with an appraiser on getting me an estimated trade-in offer. He wrote everything down, including the make and model, miles, conditions, etc.
The following morning a customer relation’s specialist called asking how things were going. I told him that I was waiting for my salesman to return my call with an estimated value for my auto before making up my mind on revisiting the dealership. He hold me that he was able to do that himself, so I gave him all the details of my vehicle, including all the packages, options and current condition. He told me that they use Kelly Blue Book, along with other similar products to come to an average trade-in value offer. After I questioned his explanation he assured me that my trade-in would be valued between $26,500 - $30,000. I told him that I did not want to waste their time nor mine by coming into false hopes, but he reassured me again not to worry. Shortly after that I scheduled an appointment for the next day to get an official trade-in offer, which was promised by Vann Yorks customer relations specialist, to be between $26,500 - $30,000.
The next day I brought my vehicle in to be appraised at $22,000. Not only was I furious because a Vann York representative promised I would get a higher price, I was upset that I had been lied to and no one seemed to care enough to make it right. My salesman told me that he was going to talk to managers about it and call me the very next day. I waited and waited until I finally call that next day and my salesman was out. I tried reaching the General Manager, but he was out. I tired the customer relation’s director but she was out. It was Thursday at this point and I hadn’t heard back from anyone. On Friday I finally spoke with the assistant of the Customer Relation’s Director and I spend about 25 minutes with her on the phone explaining everything. Shorty after I got off the phone a sales manager gave me a call and told me that the guy was wrong and that he was sorry. The only thing he said he was able to do is to maybe increase $500 dollars on my trade-in offer. He said that’s basically all he could do for me. I took that as an insult and politely declined his offer.
Monday afternoon, about 5 days later, I hear back from the Customer Relations Director. I spent about 30 minutes on the phone with her explaining everything from the beginning and she was very apologetic and told me that they could not honor what was promised to me. This was my 20th plus phone call, days of waiting, and hours of my time driving in and speaking to people all for nothing. She told me on Monday, 3/21/2016 that she was going to speak with the General Manager to see if they can work out any final deals. On Wednesday, 3/23/16, I heard back from the Customer Relations Director. I was told by her that the General Manager went over the numbers and was unable to do anything for me.
At this point I do not expect to hear back from anyone else at Vann York nor a resolution. I am a bit disappointed that a supposedly family-owned dealership has done so little to assist me on their lack of training and false information. I hope this review helps anyone who needs a bit of insight as to how Vann York Auto Group conducts business. I am sure that the Vann York family is more honest and reliable than the people they’ve placed to represent their company. I hope that this review help Vann York and management fix their training structure by not allowing untrained personnel deal with clients directly.
P.S. My initial inquiry sent in through Vann Yorks website has not been replied…
Bad experience in service Dept - Ester cars 2
Rude treatment in the service Department, through the phone and in person, very disappointed customer, after purchasing 2 car for my sons. Better customer service needed in this area.
I have nothing but good things to say about this... - Zachgilbert
I have nothing but good things to say about this dealership and the entire buying experience. my car salesman was Matt White, he was very very helpful in all aspects of this entire deal. We worked out everything over the phone and he even drove the car to me in Dublin, Va. I would definitely recommend this dealership and we'll do future business with them for sure.
In North Carolina
Bob Mills Mitsubishi