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Avoid this dealership - NoneOfYourBiz
I purchased a Tesla Model S online from Montrose Westside. They are in Ohio and I live in Texas. Many dealers sell online now however Montrose Westside does not really have a lot of experience doing this. The sales person named Madison helped me and she was very friendly and professional. Forget using the finance department. They will give you a bad deal compared to what you can get on your own. They are grossly incompetent. I have to refinance right away since I have excellent credit. They also held my car for a week until the bank paid them. This was completely unnecessary since I paid a huge down payment which was more than a years worth of monthly payments. They also did not send a receipt of the sale so I can register my vehicle. I told them to send it several times over 2 weeks. So I have a Tesla that I cannot even drive. They did not even send it with paper plates or anything. They said the paperwork was sent a week ago and now I have just learned they will send it tonight. Very unprofessional. I would avoid this company.
Lack of Customer Service - lala
I made an appointment with Lee for a Monday at 7:30am. My car was not seen until 1pm that day. I left Lee several messages that he did not return. I finally talked to Tony about 3pm that day I believe and he told me he ordered a part I needed and I would be squared away for the next day. The next day comes and I do not hear from anyone about any updates on my car. I had to keep calling keep calling to finally get in touch with someone who knew anything about my car. I finally received my car by the end of the day 3 of Land Rover Blue Ash having my car. Maybe my expectations were too high and I thought they gave superior customer service but instead it was below average. I will drive to Dayton net time.
Always great service - Cindig
Always have outstanding service when I bring my Vehicle in for service. Brain Yermich is fantastic! What a great addition to the service group at Solon LandRover