Our under warranty vehicle had 3 recalls, a leaking oil - BroncoSportOB
Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we’ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still “programming” maybe done by 5pm. At 4:30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn’t sure where the tech is and just stands there looking at me. I say forget it, I’m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept.
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