I trust Ganley - marilynestelle
I can depend on great service at Ganley. Personnel are very knowledgable and easy to work with. I trust Ganley for all my service needs.
Top Reviewed Service Specialists At This Dealership
Subaru Service Manager
Trustworthy - DLSCH52
I drive 40 miles passing two other dealerships because I feel I get the best value at Fairfield VW. They explain and demonstrate their service recommendations in a trusting way.
Great friendly experience - Josh B
Had a great experience working with Ganley Volkswagen. My car had a major unrepairable engine problem that I was really concerned about because I still owed quite a bit on the car and was worried about what I could do. Ganley came through big time and was able to roll my negative equity into a great leasing option that I hadn't even considered before. Margarit in the service department, Darren as our salesman, and Adrianne as the finance agent were all wonderful and exemplary in not only easing my previous vehicle burden but also producing a great solution and putting me in a great car. I look forward to driving my 2018 Passat for the next 4 years and beyond, and coming back to Ganley VW in the future.
Ask for Matt Cunningham! - Gavin11
My husband and I have bought several vehicles, new and used, from Matt Cunningham. He is not only a great salesman but continues to help his customers throughout their ownership of their vehicles. Matt is very friendly, patient, and knowledgeable. He is the reason we will keep returning Ed Schmidt for our cars and service! Much thanks to Stephen in the service department as well for his knowledge and commitment to customer satisfaction!
Outstanding Business- - Big Terry Freeman
I have purchased many used cars from Kempthorn with Denny. Never disappointed. I picked my Mercedes up today from the Body Shop. The shop and Bob did a great job! You cannot tell anyone hit my car! It was clean as when I first bought it. I tell all of my friends that are looking for a car, service and now body work to go to Kempthorn.
Terry and Sonya Freeman
Body Shop Receptionist
Service Manager-Mercedes Benz and Jaguar
Excellent customer service. - Sandi R.
I've purchased my last four cars from Classic. Went in for a scheduled maintenance and purchased a new Tiguan! I highly recommend this dealership! .
Working hard to restore VWs reputation - Zachary Zarzycki
I've not been a big fan of this dealership in the past, but I realize now it was an oversight on my part to miss that this is not under the Stadium banner anymore.
We are on our third VW, and have had some hiccups with this. Mainly a part went out, three times, and the last of which was while we were two hours from home. The dealership down near Columbus fleeced us royally - blamed Preston for our woes - and sent us on our way. The problem is, they didn't fix the problem, and between Columbus and home we lost two quarts of oil.
Needless to say we felt upset, and reached out to Preston.
I can't begin to say how impressed we are with Jayson and the entire service staff at Preston. I had contacted VW of America, I had tried contacting the Columbus dealership and the only guy to help make this right was someone who wasn't involved in the first place!
Jayson took the time to walk me back and show exactly what the issues were, what had and had not been done, and even went so far to take it on himself to try and get the other dealership involved to discuss what happened (spoiler - they didn't return calls). Jayson has been great.
Also shout out to Barry, always great at getting us in and out quickly and answering anything we have.
Compromise achieved - Irish Charlie
I am satisfied and pleased that a service cost issue I had this week was solved. It took a fair amount of discussion but management did agree to a compromise that I believe was fair to them as well as to me.
This doesn't always happen when there is a dispute and i respect White-Allen European Auto Group for resolving the issue.
Top Notch Experience - Brian
I have a 2018 Tiguan that had a small body leak. The leak was causing water to gather on the drivers side floorboard. I contacted Kings VW. They immediately took the car in and gave me a loaner to drive. Wayne in service took care of the process from start to finish. Most dealers would have fixed the leak but Kings VW went above and beyond. They replaced the pad and carpet. I have had my car in previously for service and whether it is Wayne or Scott they are always friendly and eager to help. There are many choices in the market but overall my experience with KVW has been great. I would consider the service to be top shelf.white glove. Thank you. Brian H.
Heavily grooved 5,500 mile rotor not warrantied? - Scott Bereda
My 2017 GTI only has 5,500 miles and the front right rotor is suddenly heavily grooved. The SM said that heavy rotor wear was normal. I said, that is NOT normal. This is unacceptable with so few miles. That rotor will reach minimum allowable thickness significantly faster than any other rotor requiring replacement MUCH sooner.
First time VW owner and first experience with a warranty issue and this is a poor way to begin. I am very disappointed with the outcome.
Excellant Subaru Service - Rose
Stopped in without an appointment to talk about a noise in the rear end. They checked and repaired the vehicle within an hour. While we were waiting we looked at the new vehicles in the showroom. A sales lady asked if we needed help and still talked even though we said we were just looking. She even went out of her way to find us a brochure on the new Ascent. Great service, Great sales!
Excellent and Efficient Service for My EOS. - Susan
I had an awesome experience with Chris and the entire staff in the service department. Explained what needed to be done and how my warranty worked. They even transferred all of my belongings from the loaner vehicle to my vehicle when I picked it up. Very courteous and friendly.
Will not call back to schedule service - James Fornash
I have called everyday this past week trying to schedule service for my Mercedes. Left a message each day for “Dan” to call back and schedule service.
Still no call back. I’ll find somewhere else to spend my $$$thousands$$$.
Good experience from service to sale. - Customer 73932
Took my 2007 Beetle in for repairs and when it was determined that cost to fix was more than trade-in value I decided to look for a newer used vehicle. Found a few good candidates and ended up test driving two to make my final decision. Throughout the entire process Sasha, Tom, and David were very friendly and helpful and I ended up with a good car at a great price. Easily the best car buying experience I've ever had.
Exploited and Held Hostage - ayost
Below 1 star. I was charged for damages on a courtesy vehicle I did not do and was held hostage. I have never been so exploited in all my life. Stay away and find a different dealership! Only upside to this is I am glad I didn't head back over to sales department and trade my Passat in for the Atlas - will probably just get a 4 Runner now because I they have ruined my love for VW.
OH AND KIRBY REFUSED TO HELP ME SHOCKING!!
Better off going to anywhere but here - MCGIFT4217
If you want to be treated with respect and honesty and more importantly get your car repaired properly and in a TIMELY MANNER...DO NOT USE BEECHMONT VOLKSWAGEN..and if you want to be lied too..disrespected ...ask for Tiffany...she can definitely provide you with plenty of lies and eye rolling and then after your car is not properly fixed...she will expect you...the customer...to thank her!! Business is business...not my job to thank you Tiffany...and my only mistake was picking this place to fix my car.
absolutley awful will not be back!! - brittnig
the service department is a joke but the service manager is even worse!! I have never wanted to leave a bad review but after 2 conversations where the service manager has argued and lied to me here I am! This place will lie to you, they will take your money when things are covered under warranty, they will try and put the blame on everyone but themselves. my car was there for almost 3 weeks had gotten the car out of the shop after a week only for the check engine light to come right back on the next day after 700 dollars in repairs. I had to pay for a rental car because they didn't know what was wrong with my car and I couldn't take theirs out of town even though come to find out their loaner cars are supposed to stay in Cincinnati and I live in Indiana.i just want my money back for a part that was covered under warranty that they lied about and they will not even do that.
Horrible experience - Ginger not so happy with dealership
Evans is the worst dealership and service department I have ever dealt with. The sold us a used vehicle with a blown head gasket and now my $18000 vehicle is sitting in my driveway with a blown engine. When we took it to their service department they said that's what a saturn vue does. Three times we took it there and every time they said it was fine. We also had to replace every tie rod end and two axles. Which should have been fixed before ever putting it out to be sold. We had to pay 100 deductible every time for each tie rod which should have only taken 100 to have been fixed one time not three
Excellent...real interest in customer...willing to work... - me6743
Excellent...real interest in customer...willing to work together to solve problem...Jude is a good conduit between customer and service...feel comfortable bringing car in as I know my concerns will be addressed/
Ganley Westside Imports