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Staff was super friendly and car service was performed in... - timras
Staff was super friendly and car service was performed in a very timely manner. Was told up front what was going to be done and other recommended services.
Top Reviewed Service Specialists At This Dealership
Subaru Service Writer
Service and Parts Director
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
Cheaters - ballew.lee.roy
I took my 2019 Tiguan in for service this morning, they tried to sell me an air filter for 44+ dollars, I told them no, I was able to replace it cheaper. I thought I'd take their word for it and just get another filter myself. I did that, got the new filter home and the old one was barely dirty...any self respecting Tech would NOT have suggested that filter be replaced...they did it just to screw me out of money. I wish I would have never purchased anything from this dealership. I won't be back you can bet on that
I had tire rotation and oil change done this week. I also... - Pettit.c.m
I had tire rotation and oil change done this week. I also had a couple of little issues that they fixed quickly. Thankful for good service!
Great, efficient service and friendly team. They were on... - howardgrandon
Great, efficient service and friendly team. They were on time both with the check in and the estimated time to do the work. I'll go back for all the maintenancej.
I just had the displeasure of dealing with their horrible... - inkabmw
Service definitely stepped up to the plate to help me when it came to warranty work!! I will definitely use them again for servicing my VW!!
The BEST Service Center ever! Let me start by... - mjoymoore
The BEST Service Center ever! Let me start by mentioning, I did not buy my car from Joseph Volkswagen and it's not the closest Volkswagen dealership to my home, but I would and will travel back to this location again and again, as they have Customer Service down to a science. This is my second experience with Joseph Volkswagen and both, yep, both experiences were the same, AMAZING! So what makes them so awesome? How about the extremely kind and knowledgeable Service Consultants, to be specific Jerry N. He not only kept me informed while I waited, he also engaged me when the repair technicians had questions. Jerry was patient and explained all the completed work including the diagnostics performed. Oh and get this, they stuck to the timeline promised, gee what a concept, NOT! My appointment was for an oil change and tire rotation, however by the time I reached the dealership, a few new minor concerns also needed to be looked into and they took care of everything, within the 1-hour timeline, MIC DROP! Even as I was cashing out my bill and found myself with one more question, Reggie (service consultant) had no problems with answering my question. I want to personally thank all the individuals who took care of me and my car. It is such a pleasure working with a dealership that understands how to engage and take care of customers. Michelle Moore, 2019 Atlas.
Very professional Service!All work was performed as... - Flang
Very professional Service!All work was performed as promised and within the promised time!
Scott Johnson kept me informed about the Progress of the job and also informed me when completed!
A pleasure to do Business with Professionals who care !
David Hans was kind and courteous throughout my recent... - tulipsx5
David Hans was kind and courteous throughout my recent visits to the dealership. Despite a long list of problems I was experiencing with my 2009 Rabbit, he remained patience and encouraging. Thank you, Dave, for giving "Jack" (my Rabbit) a fresh lease on life. You & your Team are the BEST !!
Took my EOS in for check engine light and EPC light with... - stan
Took my EOS in for check engine light and EPC light with a misfire on cylinder 2, Danielle the service advisor said it was carbon build up. Cost me $950.38 only to leave the dealership after 7 miles to have exact same problem!! Took it back and now they actually find the problem of a bad exhaust valve, took a month with an additional cost over $2000 , never offered any type of refund, Very bad experience!!! Would I recommend this dealership No, but No Way
Brought certified used jetta in for warranty work (5... - Hockeyjohnsoncaps
Brought certified used jetta in for warranty work (5 items) thy claimed my car had flood damage and the bulb was after market so i needed to spend $500 on the new seat heater and new dome light assembly. They installed the seater heater before they informed me what was going on and tried charging me $200 for the dome light. I called the dealer i bought the car from in Virginia and the service writer there said “they are trying to stick you for more money. Bring it back here, we cleared and certified the car.” DO NOT BRING YOUR CAR HERE FOR SERVICE. it will always be a fight and your warranty will mean nothing here. Went in thinking I’ll pay $120 ($50 co-pay : $70 for rental) for a 2 day repair now a week later my bill is up to $800 (roughly)
Customers are put first. Work is completed on a timely... - CWOLLAEGER
Customers are put first. Work is completed on a timely manner at a reasonable cost. All concerns are addressed without issue. I will continue to use their service. Kudos to John.
The people are friendly I will give them that, but my... - forster.patience
The people are friendly I will give them that, but my experience is horrible. They take advantage of women and think they do not know anything. I went in for tire change, rotation and alignment. They failed to call me and tell me I couldn’t receive the rotation, and STILL performed and CHARGED ME for an alignment. Knowing xxxx well they should have called and let me know so then I could have made my decision but instead they took my money and didn’t even perform the full job and gave me NO refund. I would never recommend this VW location for work on your car unless you no exactly what you want
Excellent customer service. - Sandi R.
I've purchased my last four cars from Classic. Went in for a scheduled maintenance and purchased a new Tiguan! I highly recommend this dealership! .
Horrible experience - Ginger not so happy with dealership
Evans is the worst dealership and service department I have ever dealt with. The sold us a used vehicle with a blown head gasket and now my $18000 vehicle is sitting in my driveway with a blown engine. When we took it to their service department they said that's what a saturn vue does. Three times we took it there and every time they said it was fine. We also had to replace every tie rod end and two axles. Which should have been fixed before ever putting it out to be sold. We had to pay 100 deductible every time for each tie rod which should have only taken 100 to have been fixed one time not three
Excellent and Efficient Service for My EOS. - Susan
I had an awesome experience with Chris and the entire staff in the service department. Explained what needed to be done and how my warranty worked. They even transferred all of my belongings from the loaner vehicle to my vehicle when I picked it up. Very courteous and friendly.
Outstanding Business- - Big Terry Freeman
I have purchased many used cars from Kempthorn with Denny. Never disappointed. I picked my Mercedes up today from the Body Shop. The shop and Bob did a great job! You cannot tell anyone hit my car! It was clean as when I first bought it. I tell all of my friends that are looking for a car, service and now body work to go to Kempthorn.
Terry and Sonya Freeman
I wouldnt trust them with your vehicle - MikeHarrold
I am going to try to keep this as accurate as possible to the timeline of how this all went.
May 28, 2018
The dealership informed me that the engine on my car was bad and would cost me $7,500. I told the service person that called me that I was uncertain if I had the money to do that and I asked if there were any other options and was told no. I called a few different repair centers and found an average quote for a new engine with installation $6,000 so I am not sure where the discount was coming from to replace it.
May 29, 2018
I emailed the dealership and asked if we could do a used engine and if there were any other options available to me.
Later that day I got a reply that explained that Ed Schmit would not install a used engine and an explanation as to why. There were still no options other than a new engine offered.
During this time, I started doing research into options. I found places that would recycle my car.
I then replied and let them know that I understood why they felt they could not install a used engine.
So I asked about recycling my car and if my car was worth the investment. I was kind of wondering at this point why no one was trying to talk me out of fixing the car and buy a different car.
Yet again later that day I got a reply “most of the time they were very quick to respond to these
emails”. This time I was told that the best thing I could do is look up my vehicles worth on kbb.com and decide if it is worth it. I was finally asked if I would like to talk to a sales person.
I responded, “Yes please”.
I also called and asked if they would give any type of trade in value for the vehicle. I fully understood
that the vehicle in its current state would not garner much value but thought it should hold some value because of the parts.
Just to be clear at this point I am sad that one of my favorite cars died on me but I am not mad.
May 30, 2018
I did a good bit of research into companies that will recycle vehicles and found a place that would give me about $2,000 dollars for the vehicle which is better than nothing. I also spent a good bit of time researching the value of my car and why it was worth quite a bit less than it did 3 years ago. ** I also learned that the reliability rating for the car had fallen significantly in the past year.**
Now at this point I am calling other service center and getting other estimates. Most of the service
centers I spoke with had offered me a cheaper rate to install a new engine but all of them told me it
wouldn’t be worth it as the vehicle had decreased in value significantly. They also took the opportunity to talk to me about what kind of car I would like to replace this car with and offered to have me talk to a sales person or the would call me if I would like.
I emailed Ed Schmidt and asked if they had heard anything from the sales team.
After that email I soon get a response. I was told that they would give me between $500 to $1,000 and I was given the contact info for a sales person.
At this point I still was not mad at the dealership. I was disappointed that no one was reaching out to
me with suggestions and that they wanted me to initiate contact with the sales person. I assumed that it could be chalked up to them not having pushy sales people though.
I decided to spend a little time and look at a few options.
I ended up recycling the GTI through a company I found online as they were going to give me a bit more for the car than the Ed Schmidt dealership. One of the services the company offered was to pick up the car for me. We agreed for the company to meet me at the dealership to pick up my car.
June 1, 2018
Called and left a message to find out what my bill would be for the car. No call back.
June 4, 2018
Called and left a message to find out what my bill would be for the car. No call back.
June 5, 2018
Called and left a message to find out what my bill would be for the car. No call back. On a second call this day finally answered me.
June 6, 2018
This is the day I had scheduled for the recycling company to come pick up my car. I drove to the
dealership and met with the driver out back where they seem to put the cars that are to be serviced
when they need to get them out of the way.
That whole experience went well without any issues. But when leaving the parking lot, a problem
occurred to me. No one stopped and questioned the fact that we rolled into their parking lot and
removed a vehicle and no one seemed to notice.
So here is where I do get mad. Most of this is somewhat innocuous, and could be ignored as a difference of opinion on how these situations should be handled. I felt as though they should have had options on hand before they called me and should have been ready to walk me through this. But like I mentioned before maybe they just like to do things different. After removing a car from the lot without so much as a “hey what are you up to?” I have to say that I am quite disappointed in the overall service.
I do find it kind of interesting though that if someone would have just reached out to get me into a
different vehicle I may have been fine and ended up not being angry with Ed Schmidt.
Therefore, I am giving a one-star review. Not because my engine went bad. I mean don’t get me wrong I am far from pleased about that but I don’t blame Ed Schmidt for that.
As an additional note. I filled out a survey for Ed Schmidt that came to my email after all this in which I described all of this. The fact that you replied to my google review only giving you one star without knowing that adds to my frustration and helps prove my point for me.
I have emails and screen shots to show the communications with Ed Schmidt.
Please feel free to call me if you would like to discuss.
Working hard to restore VWs reputation - Zachary Zarzycki
I've not been a big fan of this dealership in the past, but I realize now it was an oversight on my part to miss that this is not under the Stadium banner anymore.
We are on our third VW, and have had some hiccups with this. Mainly a part went out, three times, and the last of which was while we were two hours from home. The dealership down near Columbus fleeced us royally - blamed Preston for our woes - and sent us on our way. The problem is, they didn't fix the problem, and between Columbus and home we lost two quarts of oil.
Needless to say we felt upset, and reached out to Preston.
I can't begin to say how impressed we are with Jayson and the entire service staff at Preston. I had contacted VW of America, I had tried contacting the Columbus dealership and the only guy to help make this right was someone who wasn't involved in the first place!
Jayson took the time to walk me back and show exactly what the issues were, what had and had not been done, and even went so far to take it on himself to try and get the other dealership involved to discuss what happened (spoiler - they didn't return calls). Jayson has been great.
Also shout out to Barry, always great at getting us in and out quickly and answering anything we have.