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Great service! - meagpw
Yuber was a great sales associate. He got us exactly what we wanted without feeling pressured. He answered every question we had and was exceptionally friendly.
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Car buying made easy - Scoffey
From sales to finance my experience was great! Car buying sucks but my salesman Mr. Evans made the experience easy, we got straight to the point on price! They even allowed me to test ride the car for a day to be sure it’s what I wanted. To help make me feel better about the deal they threw in some extras and a full tank of gas. Not to mention Volkswagen makes your first payment for you. Wow, that’s unheard of! All In all my month long search for a new ride is over and I am grateful Allen Samuels Volkswagen made it happen. I definitely recommend them.
Headlight bulb replaced - Cat19
Overall service was good. Didn’t wait too long. I do however have an issue with extra charges for supplies used. That’s insulting and should be removed. Kent put up with me and I was happy with my final results.
Damaged my wheel, promised to fix and still nothing! - HD Phd
I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Performance Dealer to my home I scheduled my Audi in for a Stage 1 upgrade. This upgrade is completely at my cost since it is a performance upgrade to the supercharged engine and cost a thousand dollars. The car still had a paper tag on in when I took it in and when I got my got back from the dealer I got more than I bargained for because the tech had curbed one of my wheels! I confronted my service advised Brian and he apologized and promised to remedy the problem. After talking to his manager they scheduled me in a week later for a mobile wheel repair vendor to repair and refinish my wheel. I was understanding because I understand "things" happen. I showed up 15 mins early for my appointment and they took the car into service. About an hour later I asked how it was going since this was suppose to be a minor repair and was told they had not even started on it. I waited fo r2 hours and still nothing. At this point I said, I am leaving, this repair person is obviously not worth a xxxx and left. They promised to again to make it right and said we will send him to your home.....that was 3 weeks ago. Bottom line, LIES! The general manger was suppose to follow up since they messed up my initial repair appointment and my best guess is that they just pass the responsibility around until you give up trying to hold someone accountable. It was at this point I returned to dealer again unannounced and said remove the performance tune off my car and refund my money since it had a 30 day no questions asked refund policy. They did refund my money and removed the APR tune from my car. However I am still left with a damaged wheel. Granted me returning my vehicle and them refunding me my purchase got their attention, they promised again to fix my wheel. NOTHING! What does this say about this dealership? They will lie to you, not follow up on their word and leave you hanging. DO NOT TRUST THIS DEALERSHIP! I will revise this review if they make it right, but I am sure I wasting even more time hoping they would live up to their word.
Follow up to original review:
As mentioned I said I would follow up if the dealership took care of this matter. Robert who is a manager at the dealership called me. We made arrangements to repair the wheel. I actually removed the wheel from my car and dropped it off for repair. I was notified the very next day it was ready. I picked it up and it was indeed repaired. Thank you OKC VW. Now with that being said......the wheel repair company's repair lasted for 3 car washes before the paint started coming off the wheel. The repair was fixed using paint and not a powdercoat repair like the factory finish. The only other thing I will say is that the dealership needs to use a different vendor for these type repairs. It seems like the root to not getting my problem resolved revolves around the wheel repair company. I have changed my star rating accordingly.
Allen Samuels Volkswagen
General Sales Manager