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There are service advisers, and then there - Klaudi
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There are service advisers, and then there is Chandi Dias at Bob Moore Volkswagen in Edmond. This visit cemented my belief that he is one of the best in the business.
I brought my 2017 Passat S back in for a routine oil change, and what happened next is exactly why I trust Chandi with my vehicle. About a year ago, he identified and documented a potential cam cradle issue during a previous visit. Rather than simply moving on and forgetting about it, he kept detailed records and notes.
When I came back this time, Chandi immediately remembered the situation, reviewed the documentation from the prior visit, and proactively contacted my extended warranty company. Because of his thoroughness, attention to detail, and persistence, he was able to get multiple repairs approved and completed before my warranty expires in about 2,000 miles.
The result? More than $4,000 in repairs covered that would have otherwise come out of my pocket.
What impresses me most is that Chandi doesn’t just process repair orders—he genuinely looks out for his customers’ long-term interests. My goal has always been to keep this Passat on the road until at least 250,000 miles, and Chandi has consistently helped me make smart maintenance decisions that support that goal. He understands the vehicle, understands warranty coverage, and most importantly, understands customer service.
In an industry where many people assume dealerships are only interested in selling more work, Chandi proves the exact opposite. He advocates for his customers, keeps meticulous records, communicates clearly, and thinks ahead. His professionalism, honesty, and dedication saved me thousands of dollars and gave me tremendous confidence in the future of my vehicle.
Bob Moore Volkswagen should be proud to have someone like Chandi representing their service department. He is an absolute rock star, and the reason I continue to bring my vehicle back. If you own a Volkswagen and want a service adviser who genuinely has your back, ask for Chandi Dias. He’s the gold standard! ⭐️⭐️⭐️⭐️⭐️
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