58 Pennsylvania Cadillac Dealers

I like the car I purchased, but it didn’t come without - vonn

I like the car I purchased, but it didn’t come without problems. I needed items fixed under the warranty. Other items were not covered. I was forgot in the waiting room, while waiting for a ride to somewhere. It took 30 days to wait for a loaner vehicle. After I said a friend at Matt Burne Honda would lend me one, a loaner magically appeared. Not the kind of treatment you would expect as a Cadillac owner. I know how other dealers treat Cadillac owners. The woman behind the counter is not friendly in any way. I left a large personal item behind in the loaner car or the waiting area, but they say they can’t find it. They need to improve their customer service.

very professional they took good care of me when I was... - r_states

very professional they took good care of me when I was unable to go to the dealership chris frank was so much help with me

Easy Purchase Experience and Excellent Customer Service.... - CTS2005

Easy Purchase Experience and Excellent Customer Service. At this point I have purchased multiple vehicles from Star Buick GMC Cadillac of Quakertown. Always honest, upfront and a pleasure to deal with.

Cochran review - Tom Wagner

Great inventory of cars and excellent customer service. Looking forward to years of a great relationship with everyone there. My son has purchased three cars from them, is completly happy with them and suggested I try Cochran. I'm so glad he did.

Dealer registered services to non-owner - LH

Dealer registered OnStar and Sirius XM to my husband who was not the owner of the car. Took 4 phone calls to straighten out the mess. Without ever asking who was going to own the car, all paperwork was prepared in my husband's name, some of which was able to be fixed in the hour before the car was delivered. Makes me wonder what era these people are living in.

Very friendly staff. - Bobby DeVille

Very friendly staff. Willing to work with customers for the best deal. Great communication. Vary pleased with my experience.

Called the dealership because my car was leaking oil that - Brianneedwards7

Called the dealership because my car was leaking oil that was found during an inspection and was blown off by the service representative I was speaking to. Immediately he tried to place blame on the last person to change the oil and told me he was unable to get my car seen for 2 weeks. Will never use this dealership again or recommend it to anyone.

Easy, painless and fast transaction, drove away with my - amybab23

Easy, painless and fast transaction, drove away with my new car same day. Car was sparling and clean inside and out. Job well done

Great salesmen! - Mandee.ulmer

Great salesmen! They are not pushy and they genuinely want to help you find a great car at a great price!

Worst experience ever Bought truck on 4-7-2021 & service... - N

Worst experience ever Bought truck on 4-7-2021 & service engine light came on same day when I got home. Transmission needs replaced and O2

No service response - Patti11

Terrible response to visit for service. Was to dealership to have problem fixed and brought vehicle home with same trouble then I went back and explained problem again. I was told they would get back to me the next day with a price to fix. One week later called again and was told they would get back to me later the same day with cost of repairs. Three days later still no response. I got my car fixed somewhere else .

Unable to diagnose and fix steering rack issue - bssj

I took my 2011 CTS-V in for a steering issue several times. Showed them what it does, describe the issue in detail and they told me there were no issues. Informed me it was the wide tires and curvature of the road I was feeling. I also had radio reception issues which they said was most likely due to the antenna in the rear window being defective. Replaced my rear glass TWICE cause they messed it up the first time and it didn't even fix the issue. Ended up taking it to Baierl Cadillac and they diagnosed the steering issue within 20 min as an internal gear failure. Replaced steering rack and problem was solved. Avoid this dealer at all costs.

Roberts Auto Mall misrepresented the vehicle they... - dissatisfied_customer

Roberts Auto Mall misrepresented the vehicle they advertised, stating it had equipment it did not and not performing required scheduled maintenance prior to offering the vehicle for sale. They also undervalued my trade by 20%+ (per 3 independent sites — KBB, NADA, and Edmunds). In fact, they offered below wholesale value for my trade. When both of these less-than-honest polices were brought to their attention, they refused to acknowledge them or adjust their vehicle price, even when I offered to meet them halfway. In short, Roberts Auto Mall was imposible to deal with, treated me like a "mark", and did nothing to earn my business. If this is how they behave prior to putting pen to paper, I shudder to think what the process must be like inside the sales/finance office. Roberts Auto Mall acts as if they don't want your business, and thus I would advise against giving it to them.