Vet man - Vet man
I would like to thank the great Britain's for such a good experience on a preowned Corvette I just picked up drove from Pittsburgh to Philly to get it The sale manager Steve was so helpful and Tom the salesman was so up front it was well worth the drive
Top Reviewed Specialists At This Dealership
Commercial Sales Manager
Thank you - Todd156
They were extremely professional and made the buying process easy. They worked with me on getting the paperwork and the vehicle prepared before I arrived. I was in and out in less than 30 minutes with a clear understanding of how the car operates.
Brina Durkin did it again! - Pat
Brian Durkin has been our sales person for 5 years. He is always professional and attentive to details. This new 2018 Range Rover is amazing, and he went and got it for us! He strives to make sure we are more than satisfied with our purchase. He makes sure all items are covered and we leave the dealership with the car ready to go! We appreciate all his hard work. If your looking for a sales person who cares about your purchase, stop in and see BRIAN DURKIN!
Out To Lunch While I Sit Waiting and Nothing Gets Done! - This is my dealer review
Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!?
By far the most unprofessional service ever!
Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one.
Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call....
Seems like you guys are more than just out to lunch!
Poor Customer Service - Evoque16
I had used this dealership, where I purchased the vehicle, to repair a fog lamp that was not working (8 months after purchasing the vehicle). After Land Rover had reviewed the vehicle, I was called by Chris, who stated that it appears "body work" had been done to this vehicle. I had only had the vehicle for 8 months and it DID NOT have any body work (or at least none that was disclosed to me prior to my purchase). Was the body work assumption made because I am a woman? Initially, Chris had told me that the wire for the fog light was not connected properly, and wanted to charge me $60. After I became irate for being accused of having body work done, Chris had "spoken with (his) technician" and gave a rationale about how they found tape on the fog light wire, which may have been from the pre-delivery inspection, which was not performed at this dealership and they would not charge me "50 bucks." It was $60 the last time you talked to me??? I did receive an apology at that time, but was appalled at the way I was treated. A short time later an undercarriage panel had come off of my car while exiting my driveway, which appears to have not been screwed back into place from a prior service, which was the fog light issue. After speaking with the driver, who delivers the hospitality car, for my next service, I received a call from a service writer other than Chris. The new writer was extremely thorough in discussing the details of the service. After every service, the customer receives a survey. I had written about my dissatisfaction and appalment of the way I was treated by Chris, and a short time later I was contacted by Chris to issue an apology. My husband took that call. I will be using another dealership from here on out.
First rate in all respects. - ILoveCars
I purchased a new Range Rover from this dealership. They went out of their way to make sure the experience was perfect in every way. The followup and service after the sale was excellent and I always was made to feel like a highly valued customer. They have always treated me well here, even way before I could ever afford such a car. I used to come here as a dreamer and was never treated like I didn't belong there. I have purchased several new cars in my life and this by far is the best experience ever. Every other dealership I have bought cars from in the past could learn something from this place.
Outstanding service! - famousperson
I brought my car in late on a Friday afternoon with a flat tire. Davve saw to it that the flat was fixed immediately and I was out of there by 6 PM. I couldn't believe it. They will be most definitley my Jaguar dealer from now on,
Service used to be excellent, now it takes weeks to get... - mick51
Service used to be excellent, now it takes weeks to get an appointment. They think social events are more important that service and support.