Follow up - Orange 89
Great job as usual. Had to go back for a special order part. They told me no appointment necessary just stop by. I did and it was fixed right away. Great job. Joe in service was on point. Everyone was friendly and attentive to my needs.
Top Reviewed Specialists At This Dealership
Bought a new vechicle and I had a good experience - Don
I bought a new vehicle at Willow Grove and I had a good experience. Bill Marshall was very helpful, great communicator, no nonsense , direct and to the point. Kimberly Dane did the financial work and all the paper work, which was executed properly with no issues.
Bob Nicholls followed through on insuring that , I was familiar with all of the features of the car, specifically the electronics. Bob made time on his schedule to come to my home to familiarize me on all of the features of the SUV.
Careless in doing paper work. - audiconv2003
I had purchased a certified DS with them, the sales person Shane Smith was helpful but the guy (Justin Goldman) who did my paper work was terrible. I had driven hours to get to the dealership to close the deal and least they could do is get my name right on the paperwork. I noticed the mistake and called them to correct it the following week but they never did and now the bank has my title with incorrect name on it. And also they sneak in extra charges such as GAP insurance as such without your notice. I had to call them multiple times to remove it. So be deal carefully!
Poor customer service culture - Dave B.
Very poor customer service at this dealership. Several personnel don’t return phone calls or respond to customer concerns. Very dissatisfied and frustrated. Better options elsewhere.
Out To Lunch While I Sit Waiting and Nothing Gets Done! - This is my dealer review
Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!?
By far the most unprofessional service ever!
Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one.
Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call....
Seems like you guys are more than just out to lunch!
Poor Customer Service - Evoque16
I had used this dealership, where I purchased the vehicle, to repair a fog lamp that was not working (8 months after purchasing the vehicle). After Land Rover had reviewed the vehicle, I was called by Chris, who stated that it appears "body work" had been done to this vehicle. I had only had the vehicle for 8 months and it DID NOT have any body work (or at least none that was disclosed to me prior to my purchase). Was the body work assumption made because I am a woman? Initially, Chris had told me that the wire for the fog light was not connected properly, and wanted to charge me $60. After I became irate for being accused of having body work done, Chris had "spoken with (his) technician" and gave a rationale about how they found tape on the fog light wire, which may have been from the pre-delivery inspection, which was not performed at this dealership and they would not charge me "50 bucks." It was $60 the last time you talked to me??? I did receive an apology at that time, but was appalled at the way I was treated. A short time later an undercarriage panel had come off of my car while exiting my driveway, which appears to have not been screwed back into place from a prior service, which was the fog light issue. After speaking with the driver, who delivers the hospitality car, for my next service, I received a call from a service writer other than Chris. The new writer was extremely thorough in discussing the details of the service. After every service, the customer receives a survey. I had written about my dissatisfaction and appalment of the way I was treated by Chris, and a short time later I was contacted by Chris to issue an apology. My husband took that call. I will be using another dealership from here on out.
First rate in all respects. - ILoveCars
I purchased a new Range Rover from this dealership. They went out of their way to make sure the experience was perfect in every way. The followup and service after the sale was excellent and I always was made to feel like a highly valued customer. They have always treated me well here, even way before I could ever afford such a car. I used to come here as a dreamer and was never treated like I didn't belong there. I have purchased several new cars in my life and this by far is the best experience ever. Every other dealership I have bought cars from in the past could learn something from this place.
Service used to be excellent, now it takes weeks to get... - mick51
Service used to be excellent, now it takes weeks to get an appointment. They think social events are more important that service and support.
Land Rover Jaguar Main Line