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The Hunt for an LR4 - TOPHER330
We finally found what we were looking for close to home. A lower mileage 2016 LR4. Ron our salesperson was great, very informative and helpful while making the experience easy and not with a hard sell.
Would go there again!!
Top Reviewed Specialists At This Dealership
car malfunction - Boomer1!
steve was great
service was great with concierge
i have 1 bmw
and this jag
just wash car when returning
that’s what msb provides
John made it happen - Kara
I was looking to lease a car and was comparing a couple makes and models. I came in to look at the Jaguar but the numbers were a little too out of reach so I took it off the table. Later that night John called with an idea of how to make it work on a car they had in stock. I love my new vehicle. Thanks John!
Poor customer service culture - Dave B.
Very poor customer service at this dealership. Several personnel don’t return phone calls or respond to customer concerns. Very dissatisfied and frustrated. Better options elsewhere.
Love this dealership - Hilary Peery
I’ve purchased many trucks from Harrisburg Land Rover and also had trucks serviced there that I bought elsewhere. They have always treated me like family and will come to my home at a moment’s notice to pick up my truck for service, if I need help.
Ironically, I think I briefly knew the Pittsburgh transplant below and (in my opinion) how he’s describing the dealership is exactly how he he tried to treat me. That said, ten years later I’m still buying trucks from Harrisburg Land Rover. Love them.
Out To Lunch While I Sit Waiting and Nothing Gets Done! - This is my dealer review
Sitting here 2.5 hours now ... just asked you for an update on my car and you tell me that basically nothing has been done yet.... while also mentioning that the service team was out to lunch for an hour. Really? I take a day off work for this? You couldn't give me an update an hour into service that you would be out to lunch for a good part of the time and that my "laundry list" of items I came in for was going to take more time?! You didn't think to send me home with a loaner/rental ?? Even more curious why your online booking system even let me book an 11am appointment with the selection, "Wait for Vehicle", if your entire service department is out to lunch at that time!?
By far the most unprofessional service ever!
Ps ... one of the items on my list was to fix the keyless entry ... you said it was fixed (reflashed). Came out to test it. Still not working. Asken Len to test ... still not working. Then you tell me I only have keyless locking...come on guys .... keyless ENTRY has worked for me in the past .... intermittently. Now your shop foreman is telling me that my model doesn't have this feature??? It used to work AND my owners manual has instructions on how it operates. Sorry shop foreman, you lose on this one.
Other matters during this visit that were just as worse... rather than slamming this dealership any more, I asked the Service Manager to call me. Still waiting for that call....
Seems like you guys are more than just out to lunch!
First rate in all respects. - ILoveCars
I purchased a new Range Rover from this dealership. They went out of their way to make sure the experience was perfect in every way. The followup and service after the sale was excellent and I always was made to feel like a highly valued customer. They have always treated me well here, even way before I could ever afford such a car. I used to come here as a dreamer and was never treated like I didn't belong there. I have purchased several new cars in my life and this by far is the best experience ever. Every other dealership I have bought cars from in the past could learn something from this place.
Service used to be excellent, now it takes weeks to get... - mick51
Service used to be excellent, now it takes weeks to get an appointment. They think social events are more important that service and support.
Jaguar Land Rover Willow Grove
Land Rover Jaguar Main Line
Pre-Owned Sales Manager
New Car Sales Manager