Best Overall Experience. Ever. - bnfrey
I am fairly new to being a customer at Ken Pollock Ford. After close to 1 year of servicing my vehicle with them, I’ve experience top notch service within the Service Department, and now with the Sales group!! The whole sales team worked hard to get me the vehicle I wanted with a price that was great! They really went above and beyond for me. And I’ve never had such great service as I have with Berwick Ken Pollock Ford!! I am so grateful!!! Thank you to Jesse and the whole gang!!! You guys rock!
Top Reviewed Specialists At This Dealership
Pleasant and enjoyable - Darren1969
Salesman was worth buying my car at this dealership and was more helpful than others I went to buy. I will be buying my next auto at the same dealership
Great service - DonnaA
Made sure they did all they could to get things approved at the price range we needed. Would definitely do business with them again in the future.
Lincoln in for service & inspection - Many Lincolns owners
When we called to sked this svc. we were told the first available opening was about 3 weeks later. When we said we wanted it done before that but would need a ride home & picked up after done, This is because we only have one vehicle & one driver due to Legal Blindness of one occupant. We were told we could bring it in to Quick Express Serve where it was on a first come first serve basis. We arrived about 10:30 AM since we live about 15 miles from the dealership and did not have to wait long to be driven home. The one person who can drive is unable to drive after dark so we figured it would we taken into consideration. About 3:30 the first call was made & we were told it was not even worked on yet so it would be about an hour. We then informed the person who answered we needed it before dark. The next call was about an hour later & were told the shuttle driver was in another town picking up tires. He told us when he dropped us off quitting time was 4:30 so I had reason to doubt this. After it was totally dark we called again & were told the only thing that could be don is we could wait until the next morning. We informed them we are both in poor health & could not be all night without a car in case of an emergency. It was suggested to them to get another way to get our car to us such as cab. About 6:30 they called & said two people were going to return our car & to have a check or credit card ready to pay them. We have purchased many vehicles from them including trucks and about 6 Lincolns which we immediately learned to love.
when I questioned the loaner car one time I was told by the Salesman it only applied to certain year models & we did not qualify. The second time I was told it was only supplied when you have actual service such as collision. The third time we were told we live too far away & we told them we didn't live too far away to buy our vehicles there even tho we started purchasing when they only had one location in Duncannon. We recently received a postcard from Lincoln showing loaner cars available but since we thought it would just be a few hours we didn't question it. For some strange reason it was on the bill time promised 5:00 which no one at this end ever heard about or agreed to. If we did not get free inspection as part of our sales agreement I would never go back there again!
Great effort - gheath
I really appreciated all the hard work and long hours that Bob Salyards put in to get my wife and I the car we wanted.
End of the Lease buy-out and Upgraded to a new Ford - sarahseng15
Tom and Scott were both great in providing us customer service to get us in an upgraded Ford and the lease buyout was a hassle free transition.
Top notch customer service - fordguy55
Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend!
Simple and straight-forward trade and buy. - Joe
We just completed a trade-in and buy of a 2018 VW Golf Sportwagen today. From the initial contact to final paperwork everyone was pleasant, friendly and respectful. The salesman, Phil A., kept the process moving along and was helpful without any pressure. Raleigh handled the purchase paperwork efficiently. He even believed me when I told him I didn't want to buy any additional warranties or services!
This dealership advertises discounted prices up front. The price closely tracked the true market value available on Edmunds website. A fair offer for my trade-in sealed the deal. A good experience all around. I would recommend them to anyone who appreciates a fair deal and respectful treatment.
Great salesman HORRENDOUS service - Kgflyers8
Would not go here for ANY work to a vehicle. Had an issue with my 2015 Ford (in 2017) rear AC controls would not work properly, we were basically told user error. Our salesman checked and said this is nothing your doing wrong. Was told in the beginning of August the part was being ordered and happened to be on back order, would take two weeks. August comes and goes and coming back from vacation we needed a tire, we go to the dealership to get it replaced and asked about the part, the lady at the service desk confirms the part was ordered and they had it since the 2ned week in August....yet we NEVER received a call. Guess its good my tire had to be replaced and give them more of my money, otherwise we would have never known the part was in.
Now we have a clicking noise in the front end when turning the wheel. Take it in once, they say we couldnt recreate the sound, drive 5 minutes away and theres the sound that they couldnt recreate in 4 hours.
Setup and appointment for that following week, to be told there is an issue with a washer in the wheel. Setup an appointment for that Thursday, take it in, drive it to work, not long after, there is the clicking noise AGAIN. Back in the shop for the 3rd time the following week on a Tuesday. Get a call at 445 that the car is done. Get told that its good to go, but if we would hear the noise again to take notice of what is being done when it happens, the temp outside, is the car warm. Pick it up, drive 8 minutes home to hear the clicking noise everytime i turn the wheel. Take it back that same night to have 2 people listen to it, say "we have never heard this before". I say what if we open the hood? No one there was smart enough to open the hood to get a better idea of where the sound was coming from.
Told our warranty covers a loaner...but they dont have any...GO FIGURE. Told to drop it off first thing. I ask what time they open, 730am, car is dropped off at 710am. Call them at 1230 (5 hours into the work day) and they have yet to pull the SUV into the garage.
THREE times this vehicle has been there for the same problem and yet on the fourth time you dont make it a priority to get it in.
We had just as bad of an expirence with having a car fixed from hail damage.
Not to mention they dont call you back, no one answers the phones.
Our salesman hands down AWESOME, the majority of this place is absolutley worthless!
Steve (believe the service manager is his title), very understanding, helpful and got stuff taken care of. Andy (shop foremen) also great and got back to us very quickly. The rest need to take a lesson from these guys.
Purchase of new vehicle - Simon123
No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.
Absolutely amazing experience! - MattS18
I'll start off by saying I'm one that over researches everything and reads a lot of reviews before subjecting myself to any situation. With that being said I would have to say my recent purchase experience at Leighton Ford was one of the best experience I've had in a long time. Right from the initial contact, I couldn't have been more impressed with the professionalism every employee I came in contact with displayed. These folks will go out of their way for you as a customer, at least that was my experience. I'm sure treating others how you would like to be treated helps. Completely satisfied. Great job Kim and Gary!
Brett Hart is the man! - Johnathan K
Brett helped me purchase a beautiful 2018 ruby red escape without any hassle! He was so nice and got me the best deal compared to the previous dealers I've been at! I definitely will come back for my next purchase! Thank you Rottet motors!
Liars and thief’s! - morganknier
Don’t ever buy a vehicle from here. Bought a Chrysler 200 from here in 2016. Two years later the car is worth $6,000 and I still owe $24,000 on it. I tried to trade the car in at multiple different dealerships and they all told me they have no idea how fairway was able to get a bank to loan that much for the car. Even fairway told me that I had way too much negative equity to trade in the car with them. They told me to just keep paying the loan down and then try again. A few months later they said they had a bunch of jeeps with high rebates and that they could probably do something. (The Chrysler is terrible in the snow so I wanted an SUV, it also wasn’t shifting right) So we decided to try to trade it in again. They had me put $3,000 on a credit card and financed a loan for $43,500 for the Jeep. When I went through the paperwork I told them I didn’t want the warranty and I was told by the finance manager, Chris, that the bank would not give me the loan unless I paid $3500 for the service contract. They also tried to tell me that the sticker price of the Jeep was $2000 more than it actually was. When I questioned Chris he became frazzled and “corrected” it. When he “corrected” it, he charged me $300 more than the sticker price. When I questioned that, i was told that “the bank told us we weren’t charging enough for the Jeep, so we had to add on that extra $300 to the price”. I’ve gone back and fourth with them for over a week and nothing is being resolved. All I can do at this point is warn everyone else, do not buy a vehicle from here! No matter what they tell you!
Dishonest service - KPsMom
I had found a vehicle online I was interested in. When I went, they test drove my vehicle I had brought and stated there were issues with the steering and traction control. There was absolutely NOTHING wrong with my car. I drove it an hour to get there and drive it every single day with no issues. I didn’t even need to wait for their offer to know I wasn’t buying. Little did they know, I’m not desperate for a vehicle and going to jump on the first person that gives me an offer. I love my car. I was just looking at some newer ones and if someone gave me an offer I couldn’t refuse I’d take it. Needless to say, I went home with my car which I love and have no problems with. Unbelievable!
Excellent service. - Kristal03
Kathy was willing to work with my husband and I in terms of payment and finding exactly what we needed. We are very happy customers!
Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows
Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Great Job - JODYANN
Derek did a great job, he went out of his way to get me the vehicle I wanted. Friendly staff and convenient location in relation to my employer.
H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser
H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
Ken Pollock Ford/Lincoln