Mazda CX 5 - Momof2
Bob was very helpful in getting me into this car. He answered any questions I had. The whole experience with the staff I dealt with was very easy and made buying my first new car in 12 years a a great experience!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Excellent buying Experience - DonGreenleaf
I was in the market for a new auto since my lease was coming due in a few weeks. I walked into Chapman Ford on the Roosevelt Blvd and received some of the best customer service imaginable. Derek my sales person was top notch in every aspect of the transaction. To Randy Chapman and Jim Casey and the rest of the Chapman autogroup, Thank you for a wonderful experience.
Excellent service. - Kristal03
Kathy was willing to work with my husband and I in terms of payment and finding exactly what we needed. We are very happy customers!
Great Job - JODYANN
Derek did a great job, he went out of his way to get me the vehicle I wanted. Friendly staff and convenient location in relation to my employer.
Always Great !! - maggieeck
The service at Tri Star is wonderful. Very accommodating and timely service. Employees always friendly. They schedule your appointment at the customers convenience and work with you on day and time.
F-150 Purchase - Jensenhealey17
Tunkhannock Ford and their salesmen went above and beyond to find me the perfect truck. If you want a good deal and team that will ensure your purchase, this is the crew for you.
Best experience in purchasing a car! - chris 555
Best experience in purchasing a car in my life. No pressure from salesman, answered all my questions, informative and friendly. Did some research on the internet beforehand so I was familiar with MKX versus Edge.
Very relaxed and positive experience. - ksandman864
Phil Iorio was a real pleasure to work with and provided excellent service throughout the purchase of my vehicle. He knows the details about the cars and was able to answer all my questions. This was by far the best car buying experience I've had
Warranty Service - Jeff
Outstanding response to a warranty problem and expedited service to correct the factory error. Tom was very professional, friendly and curtious, and forthcoming. All other contacts with service staff were positive. Will recommend Murray Motors to all of our friends and family. Thank you!
2018 Ford Escape - Whiteshadow
Very happy with my overall experience. Will definitely buy from them again and highly recommend buying a car from them. Friendly staff and not pushy.
Top notch customer service - fordguy55
Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend!
Great serivce - Brandon Wentz
On 3.13.18 I bought a new car. The service from Robby Shaffer and his team was outstanding. They answered every question that lingered over my head. And if they wasn't sure of my question they got confirmation in a professional manner. The ford store was very clean the bathrooms and guest longue was very home like And made my waiting time go fast as they did all the work. I haven't had service like this is a long time. I feel anyone who needs a new car should check them out and keep them in their thoughts before buying any car. They made my day. And I'm so happy right now
Happy customers - Beachgoers
We had a great experience with Butch. We drove away happy Ford Escape customers and that's why we come to Haldeman Ford Of Kutztown.
Purchase of new vehicle - Simon123
No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.
Expedition Purchase - Mike Semp
Out-of-town buyer - replacing a 2014 Expedition totaled out 2 weeks ago. Knew what I wanted, wasn't limited to any particular area to purchase from.
Narrowed it down to 3 vehicles. The dealership responded in about 10min by text message (through cars.com), confirmed that I wanted to actually speak with someone and I was given the name of the associate that would be contacting me to assist me further. Pete Moreotto called about 10min after that and, got my demographics so they could get the proper paperwork lined up for my state.
Made a modest deposit on Friday, they held the vehicle until Wednesday when I was able to get there to complete the sale.
No pressure, and no attempt at up-sales. He got the vehicle battery replaced without fuss after discovering it was low. First time I ever completed a sale at the associate's desk - something I preferred to sitting in the traditional isolated room where you seem to sit and wait.
Vehicle was consistent with description, there were no surprises regarding price, fees or paperwork. Pete provided what he promised in a timely manner and without drama.
Will look here again if/when the need arises.
Best dealer!!! - Brady
I have purchased 6 vehicles for this dealer and they are the best around!!! They always explain everything and support you after the sale. I highly recommend this dealer!!!
Dishonest service - KPsMom
I had found a vehicle online I was interested in. When I went, they test drove my vehicle I had brought and stated there were issues with the steering and traction control. There was absolutely NOTHING wrong with my car. I drove it an hour to get there and drive it every single day with no issues. I didn’t even need to wait for their offer to know I wasn’t buying. Little did they know, I’m not desperate for a vehicle and going to jump on the first person that gives me an offer. I love my car. I was just looking at some newer ones and if someone gave me an offer I couldn’t refuse I’d take it. Needless to say, I went home with my car which I love and have no problems with. Unbelievable!
New Buyers beware, lesson learned - YoungDriver
So my boyfriend and I went looking for our first car together. We saw one we really liked and were talking numbers and such. Here’s where the issue lies:
Car runs great. We went to the NYS DMV to get it registered a month after we got it, because We were told that’s how long it would take to get them the title. The DMV told us that they had no record and to try again. We called the man who sold us the vehicle, Josh Lundy, and he said give him a week to look into it and get it settled. We called him a week later, no answer. Left messages twice, and he text back to see what customer we were, said he’d handle it. I called again and didn’t get an answer, and then the next day he text my boyfriend saying we were finally good to go: a month later than he said. Next comes inspection. We instantly failed NYS inspection because two tires are illegal, and the other two are nearly there. Our mechanic said there is no way that they should have even been able to sell us the vehicle with the tires that were on it and told us to contact the dealer. We did, and they said that pretty much we are screwed, and then Josh said well we will look at the agreement to see what we can do, maybe we can cover *half* and that he will let us know next week.
Total disrespect and disregard for customers. No wonder they offer $100 incentives for recommending them.
We were buying from Josh Lundy, but had to deal with three other people instead of him. They are pushy and overly friendly until they get their money, then it’s screw you.
General manger is a jerk!!!!! - Litown96
Larry the salesman was great! went to get a price on the the car asked if he would take a lower price for the car and the gm went ballistic insulted my wife and I.and left no room to talk about the price .if he would have acted like a professional I would of probably bought the car for his asking price.shoppers beware I wish this experience on no one.
Sales eventually lead to the Service Dept - Awful! - FordGuy
***Facts - not feelings, will be the basis for this review*** $2,000+ in out of pocket repairs & my Lincoln MKT runs worse, than BEFORE it was to be "repaired" (water pump repair). Service dept. NEVER drove it after repairs. My vehicle entered & departed w/o a SINGLE mile driven - post repair. Repair took a total of 18days - when it was to take a MAX of 5days. My vehicle now shutters & shakes - since day one post repair. We took it back for "warranty" parts & service, since this began on day ONE. Please note that prior to this repair, it ran beautifully! They call post quick glance & say (I have the message, amongst other items that will be posted on other review boards & blogs - as well as forwarded to corporate)... Your car is ready to be picked up. We assume - our car is ready to be picked up, great! It's fixed. No. That will $145 for diagnosis of a transmission slip in 3rd gear, and it's not the fault of our workmanship. However, "correction" on performance report states, further diagnostic studies would need to be completed. They diagnosed NOTHING. They wanted that vehicle out of their service dept ASAP! A normal service call would go something like this "Hello, Mr. Delgado. We found the issue(s) with your car, would you like for us to move forward with the repairs?"
We are currently seeking a 3rd party mechanical diagnostic report, and will be pursuing the service dept. for all expenses accrued. Recommendation... ((Disclaimer: We are huge Ford/Lincoln supporters & attempt in every way to support our local businesses)) Travel for your service & sales in the Ford business (perhaps Haldeman?!).
What a Lincoln disgrace - LincolnLover
So even when u purchase from this dealership and then 2 weeks later schedule an appointment because a tire keeps going flat and brake r not right. You wait 3 more weeks to get in. When u go to any other dealer for service a car is provided for your convenience. We sure got one! A Nissan Versa. No problem except the stress if such a small car after a head on collision was more than we could bear. Then to be treated like we were pagens. No car wash. We had to ask for that. Then had to wait while they took it back for a second washing Some of the poorest service we have ever experienced from a lincoln garage ever!!
Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows
Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser
H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.
Damaged our Ford F150 - Nancy
Took our F150 in for the recommended spark plug change and now the truck is not running properly. There is no doubt in my mind that they screwed it up by not changing them per specs. This is not the first time they tried to bilk us. Should have not gone back.
Ken Pollock Ford/Lincoln