Great internet sale!! - Retired Seabee
Wonderful people to deal with !! No heart burn just a great experience nothing else to say about this sale and except love it he layout of d alership
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great Job - JODYANN
Derek did a great job, he went out of his way to get me the vehicle I wanted. Friendly staff and convenient location in relation to my employer.
F-150 Purchase - Jensenhealey17
Tunkhannock Ford and their salesmen went above and beyond to find me the perfect truck. If you want a good deal and team that will ensure your purchase, this is the crew for you.
Courteous service - Elky
Attentive staff, friendly, knowledgeable and punctual. Walked in on a friday knowing what I wanted, and within only a week took deliver of my vehicle.
Best car - Eco
Pricing was rite on sales was excellent service is always good on our other ford deal was made fast and done well took delivery fast
Warranty Service - Jeff
Outstanding response to a warranty problem and expedited service to correct the factory error. Tom was very professional, friendly and curtious, and forthcoming. All other contacts with service staff were positive. Will recommend Murray Motors to all of our friends and family. Thank you!
Excellent customer service, they want to help people - DsmHerb
At Sunbury Motors the people don’t just want to sell you a car, they want to find you you’re perfect match. They won’t put you in a car unless you are 110% satisfied!
Great effort - gheath
I really appreciated all the hard work and long hours that Bob Salyards put in to get my wife and I the car we wanted.
Quick and painless! - Corbman91
Jim Detwiler made it a very easy, low stress experience. Knew what I wanted before I got there and even arranged for the car to be brought from their second location so it was closer for me. Jim is very personable and professional and the whole team worked together to meet my needs. It was a quick process as well. I’m glad this was the dealer that had the fusion I wanted because now I got the best car at the best dealership! Looking forward to future business with Haldeman and expect it to be just as on point! Thanks for everything!
Top notch customer service - fordguy55
Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend!
Real commitment to customer care - Lyndy
I am so impressed with the integrity of this dealership. I bought a used car from them (that I love!) that broke down OUT OF NOWHERE about ten days after purchase. Chapman took care of it without a second thought! No pushback, no endless questions. Jimmy did everything he could to help us out and to fix the issue. I've never encountered a dealership that was actually invested in it's customers, but Chapman IS! I know exactly where I'm buying my cars in the future.
Great salesman HORRENDOUS service - Kgflyers8
Would not go here for ANY work to a vehicle. Had an issue with my 2015 Ford (in 2017) rear AC controls would not work properly, we were basically told user error. Our salesman checked and said this is nothing your doing wrong. Was told in the beginning of August the part was being ordered and happened to be on back order, would take two weeks. August comes and goes and coming back from vacation we needed a tire, we go to the dealership to get it replaced and asked about the part, the lady at the service desk confirms the part was ordered and they had it since the 2ned week in August....yet we NEVER received a call. Guess its good my tire had to be replaced and give them more of my money, otherwise we would have never known the part was in.
Now we have a clicking noise in the front end when turning the wheel. Take it in once, they say we couldnt recreate the sound, drive 5 minutes away and theres the sound that they couldnt recreate in 4 hours.
Setup and appointment for that following week, to be told there is an issue with a washer in the wheel. Setup an appointment for that Thursday, take it in, drive it to work, not long after, there is the clicking noise AGAIN. Back in the shop for the 3rd time the following week on a Tuesday. Get a call at 445 that the car is done. Get told that its good to go, but if we would hear the noise again to take notice of what is being done when it happens, the temp outside, is the car warm. Pick it up, drive 8 minutes home to hear the clicking noise everytime i turn the wheel. Take it back that same night to have 2 people listen to it, say "we have never heard this before". I say what if we open the hood? No one there was smart enough to open the hood to get a better idea of where the sound was coming from.
Told our warranty covers a loaner...but they dont have any...GO FIGURE. Told to drop it off first thing. I ask what time they open, 730am, car is dropped off at 710am. Call them at 1230 (5 hours into the work day) and they have yet to pull the SUV into the garage.
THREE times this vehicle has been there for the same problem and yet on the fourth time you dont make it a priority to get it in.
We had just as bad of an expirence with having a car fixed from hail damage.
Not to mention they dont call you back, no one answers the phones.
Our salesman hands down AWESOME, the majority of this place is absolutley worthless!
Steve (believe the service manager is his title), very understanding, helpful and got stuff taken care of. Andy (shop foremen) also great and got back to us very quickly. The rest need to take a lesson from these guys.
Purchase of new vehicle - Simon123
No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.
Terrible customer service - 08fordfocus
I haven been going to rottet motors for the past 5 years with my vehicle. At first, their customer service was okay with Kyle at the front desk. And ever since he left and rottets son worked the front desk their customer service went down hill. Absolutely terrible!! They failed my inspection because of a small knick in my windshield and so I had my insurance replace it. I went back to get the sticker put on and the second I left the garage my tire started making a loud cranking noise. I called and went through 3 people, each person was arrogant towards me. They called me back and then said to not return, which I did not plan on it anyway. they exactly said “don’t come here anymore” instead of saying to bring the car back and they can take a look at it. For being a small dealer in a small town, this is not someone you would want to give business to.
Dishonest service - KPsMom
I had found a vehicle online I was interested in. When I went, they test drove my vehicle I had brought and stated there were issues with the steering and traction control. There was absolutely NOTHING wrong with my car. I drove it an hour to get there and drive it every single day with no issues. I didn’t even need to wait for their offer to know I wasn’t buying. Little did they know, I’m not desperate for a vehicle and going to jump on the first person that gives me an offer. I love my car. I was just looking at some newer ones and if someone gave me an offer I couldn’t refuse I’d take it. Needless to say, I went home with my car which I love and have no problems with. Unbelievable!
New Buyers beware, lesson learned - YoungDriver
So my boyfriend and I went looking for our first car together. We saw one we really liked and were talking numbers and such. Here’s where the issue lies:
Car runs great. We went to the NYS DMV to get it registered a month after we got it, because We were told that’s how long it would take to get them the title. The DMV told us that they had no record and to try again. We called the man who sold us the vehicle, Josh Lundy, and he said give him a week to look into it and get it settled. We called him a week later, no answer. Left messages twice, and he text back to see what customer we were, said he’d handle it. I called again and didn’t get an answer, and then the next day he text my boyfriend saying we were finally good to go: a month later than he said. Next comes inspection. We instantly failed NYS inspection because two tires are illegal, and the other two are nearly there. Our mechanic said there is no way that they should have even been able to sell us the vehicle with the tires that were on it and told us to contact the dealer. We did, and they said that pretty much we are screwed, and then Josh said well we will look at the agreement to see what we can do, maybe we can cover *half* and that he will let us know next week.
Total disrespect and disregard for customers. No wonder they offer $100 incentives for recommending them.
We were buying from Josh Lundy, but had to deal with three other people instead of him. They are pushy and overly friendly until they get their money, then it’s screw you.
It was a bad experience overall - Familymantim
I would never recommend going here, one of the worst sales forces I have ever seen and Terrible management. My wife asked me to rewrite the review as to not insult anyone too much. Just don't buy here
General manger is a jerk!!!!! - Litown96
Larry the salesman was great! went to get a price on the the car asked if he would take a lower price for the car and the gm went ballistic insulted my wife and I.and left no room to talk about the price .if he would have acted like a professional I would of probably bought the car for his asking price.shoppers beware I wish this experience on no one.
What a Lincoln disgrace - LincolnLover
So even when u purchase from this dealership and then 2 weeks later schedule an appointment because a tire keeps going flat and brake r not right. You wait 3 more weeks to get in. When u go to any other dealer for service a car is provided for your convenience. We sure got one! A Nissan Versa. No problem except the stress if such a small car after a head on collision was more than we could bear. Then to be treated like we were pagens. No car wash. We had to ask for that. Then had to wait while they took it back for a second washing Some of the poorest service we have ever experienced from a lincoln garage ever!!
Excellent service. - Kristal03
Kathy was willing to work with my husband and I in terms of payment and finding exactly what we needed. We are very happy customers!
Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows
Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser
H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.
Damaged our Ford F150 - Nancy
Took our F150 in for the recommended spark plug change and now the truck is not running properly. There is no doubt in my mind that they screwed it up by not changing them per specs. This is not the first time they tried to bilk us. Should have not gone back.
Ken Pollock Ford/Lincoln