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Great Experience at Ken Pollock Ford/Lincoln - Ford Guy
Ken Pollock Ford/Lincoln is a great place to purchase a new Ford Escape SUV. My first contact was with Christine by E-Mail, I received several E-Mails from her with prices of the Escapes I was interested in. My next contact was with Bob who went far out of his way to find the car that had all the extras I requested. I then had a pleasant visit with Murad the manager who made the deal happen. Then off to Mark's office i went. Mark had all my paper work completed, and .all I had to do was sign and drive away in my new 2019 SEL Escape. I recommend Ken Pollock Ford/Lincoln to anyone looking for great service and fantastic prices.
Top Reviewed Specialists At This Dealership
Internet Sales Coordinator
Purchase of new vehicle - Simon123
No nonsense attitude. The sales person Mike Roddy was very friendly and accomadating and made the buying experience a pleasant one. Explained the features of the car very thoroughly.
First Class - Chris
I recently bought a high end vehicle from this dealership...The service was amazing..the salesmen John and the financial man Dave were great..the follow up was excellent...There is a lot to learn about these new cars and John spent a lot of time with me,to help learn the workings...I’ve never owned a Lincoln but I think I will forever now..The Navigator I bought is a show stopper, and the black label service makes you feel like part of the Lincoln family...This was the best experience buying a car I ever had..Thankyou....!!!
Excellent Customer Service - Rey
The knowledgeable staff helped me find the perfect car for my family. I would highly recommend. The staff went out of their way to make sure it was perfect!
Top notch customer service - fordguy55
Best prices, the best staff! Top notch customer service in sales and service! Family owned dealership that holds a great reputation in the community. Would definitely reccomend!
Great service - DonnaA
Made sure they did all they could to get things approved at the price range we needed. Would definitely do business with them again in the future.
Quality cars at a fair price. - Chuck
I have always been impressed with the quality of low mileage used cars that Maguire's has to offer. I have purchased several used cars from them over the years and have always been very satisfied. No high pressure, just a good discussion about a fair price...very good experience.
Pleasant experience - puppies
Sales person very helpful,pleasant. Had the answers to any question I had. Gave my husband & I the time alone to talk & deciide to buy.
Service - Karen1161
Always receive great service at Haldeman Ford. Fast and friendly service staff. My vehicle was serviced timely and efficiently. The service personnel was very professional.
Absolutely amazing experience! - MattS18
I'll start off by saying I'm one that over researches everything and reads a lot of reviews before subjecting myself to any situation. With that being said I would have to say my recent purchase experience at Leighton Ford was one of the best experience I've had in a long time. Right from the initial contact, I couldn't have been more impressed with the professionalism every employee I came in contact with displayed. These folks will go out of their way for you as a customer, at least that was my experience. I'm sure treating others how you would like to be treated helps. Completely satisfied. Great job Kim and Gary!
No problems here! - lincolnnut
Purchased 100's of thousands worth of cars from this folks. Never a problem. I love the old school way of doing business! THANKS For everything!
Brett Hart is the man! - Johnathan K
Brett helped me purchase a beautiful 2018 ruby red escape without any hassle! He was so nice and got me the best deal compared to the previous dealers I've been at! I definitely will come back for my next purchase! Thank you Rottet motors!
Shady - Unhappy
I purchased a warranty after the guy fast talked me into it. Covers absolutely nothing!!! Not even the diagnosis charge. Stay clear you won’t regret not going there!!
Great salesman HORRENDOUS service - Kgflyers8
Would not go here for ANY work to a vehicle. Had an issue with my 2015 Ford (in 2017) rear AC controls would not work properly, we were basically told user error. Our salesman checked and said this is nothing your doing wrong. Was told in the beginning of August the part was being ordered and happened to be on back order, would take two weeks. August comes and goes and coming back from vacation we needed a tire, we go to the dealership to get it replaced and asked about the part, the lady at the service desk confirms the part was ordered and they had it since the 2ned week in August....yet we NEVER received a call. Guess its good my tire had to be replaced and give them more of my money, otherwise we would have never known the part was in.
Now we have a clicking noise in the front end when turning the wheel. Take it in once, they say we couldnt recreate the sound, drive 5 minutes away and theres the sound that they couldnt recreate in 4 hours.
Setup and appointment for that following week, to be told there is an issue with a washer in the wheel. Setup an appointment for that Thursday, take it in, drive it to work, not long after, there is the clicking noise AGAIN. Back in the shop for the 3rd time the following week on a Tuesday. Get a call at 445 that the car is done. Get told that its good to go, but if we would hear the noise again to take notice of what is being done when it happens, the temp outside, is the car warm. Pick it up, drive 8 minutes home to hear the clicking noise everytime i turn the wheel. Take it back that same night to have 2 people listen to it, say "we have never heard this before". I say what if we open the hood? No one there was smart enough to open the hood to get a better idea of where the sound was coming from.
Told our warranty covers a loaner...but they dont have any...GO FIGURE. Told to drop it off first thing. I ask what time they open, 730am, car is dropped off at 710am. Call them at 1230 (5 hours into the work day) and they have yet to pull the SUV into the garage.
THREE times this vehicle has been there for the same problem and yet on the fourth time you dont make it a priority to get it in.
We had just as bad of an expirence with having a car fixed from hail damage.
Not to mention they dont call you back, no one answers the phones.
Our salesman hands down AWESOME, the majority of this place is absolutley worthless!
Steve (believe the service manager is his title), very understanding, helpful and got stuff taken care of. Andy (shop foremen) also great and got back to us very quickly. The rest need to take a lesson from these guys.
Excellent service. - Kristal03
Kathy was willing to work with my husband and I in terms of payment and finding exactly what we needed. We are very happy customers!
Had a 2008 Avalanche ltz I had repairs done on. They... - cole&burd blows
Had a 2008 Avalanche ltz I had repairs done on. They never replaced everything that was broken. They claimed when I took it back it broke after they fixed??? Wth. I bought a 2011 Subaru wrx that the paint started pealing off a month after I bought it. They wouldn't touch it. 3 months of complaining they they had the Subaru rep look at and he agreed to have it painting. Took them 7 months to finally get it it. By then the metal was rusting. They just painted over it and must of clear coated the car out side. Stones all thew the clear coat. Traded car2 days after I got it back. Will NEVER go to them for anything and will turn as many people away if I can help it. Total waste of time and money.
Salesman was fine, no pressure, no hassle which I... - Urban S
Salesman was fine, no pressure, no hassle which I welcomed. Problems started when the sales manager, Randy got involved. Stereotypical used car sales approach. Insincere smile, clammy handshake to go along with every effort to avoid giving you straight numbers. Even if you ask repeatedly, he wont deliver them. Goes straight for the jugular w/ almost the most profitable finance deal he can strike then comes back with the very worst through a smokescreen of catchphrases and highlites on your proposed contract. If he writes your deal, you'll get taken, friend. Bottom line, he took a loyal Ford/Mercury Owner, 2 Ford Explorers & Merc Mountaneer, and turned me into the competitor's happy customer. Beware.
Great Job - JODYANN
Derek did a great job, he went out of his way to get me the vehicle I wanted. Friendly staff and convenient location in relation to my employer.
H.L. Stephens is a rural dealership with no bells and... - Disappointed Former Ford Purchaser
H.L. Stephens is a rural dealership with no bells and whistles attatched. They are honest, and there is no stress attatched when purchasing a new vehicle. My wife and I have purchased 17 new cars in the last 29 years. We have been to countless dealerships, and never have we been more satisfied with the experience that H.L. Stephens gave us. They are more than competitive with price, too. Our last two vehicles purchased were from there. Our last vehicle, a 2012 Ford Explorer, we ordered over the phone, not having to show our trade in vehicle because she trusted us. This was convienent. Most dealerships waste my time, looking under the hood, and telling us how terrible our trade is. By the way, this purchase with trade difference was $8,300 cheaper than Coccia Ford in Plains, Pennsylvania, and we spent 2 hours there wasting my valuable time. Most other dealerships give you a song and dance routine that I don't appreciate. We can't believe H.L. Stephens is no longer going to be in business after 96 years. My thought is Ford Motor Co. has pushed them out.
Since 1990, I have purchased 6 new vehicles from Pete... - DORO2000
Since 1990, I have purchased 6 new vehicles from Pete Conti at Reedman-Toll Auto World. I was introduced to him by my brother and have followed in his footsteps whenever I buy a car. My initial purchase was a 1990 Lincoln Mark VII and I continued buying Lincolns primarily through 2003 when I purchased a Lincoln LS Premium Sport, which I still own. I also purchased 2 Mercury Sables from Mr. Conti as second vehicles. My latest purchase was in 2010 when I bought a Chrysler 300 Hemi. Mr. Conti is our family's prized sales manager at Reedman-Toll. It has always been a pleasure working with Mr. Conti because of his professional demeanor along with his genuine interest and concern for the customer. Pete Conti goes the extra mile to make certain that the customer is completely comfortable with their new car purchase. He is efficient, patient, courteous, handles the details, and bends over backwards to provide the ultimate in customer service and thereby fostering continued customer satisfaction.
dumbquestion - Crosby Sid
Van was recalled for a 2 day repair. 3 weeks later still not done. No rental reimbursement. Stay away from fords and this dealer! I will ignore any more recall notices from these idiots.
Ken Pollock Ford/Lincoln