Top Notch Service - jboland87
This is my fourth purchase at this dealership and I wouldn't go anywhere else. The employees are always so friendly and willing to go out of their way to take care of my needs. Sherman Jones is just so awesome to deal with, so laid back and puts zero pressure on you. This dealership definitely puts the customer first, which you just don't see anymore these days.
Top Reviewed Specialists At This Dealership
No pressure, genuine - Stephanie
Al and the team were knowledgeable and quick to find answers for any questions asked. Very genuine and wanted to be sure that I was comfortable with the vehicle I purchased. Hopefully I do not need a car in the near future but I would return as it was a quick and painless process.
Great person, excellent service - issadem
Always working with me whenever I needed him. Always could get in contact with him and he did a great job. Veey friendly and reasonable.
Sales & Leasing Consultant
Vehicle Exchange Manager
Pleasentry! - Sunkist orange
Felt like it was all about my needs an what made me an my family happy. There was no pressure applied . An awsome salesman along with a great test drive. Taking delivery was the best part...mr kelly took all the time to go over the complete jeep w me. I felt so special when driving off in this new jeep. Thank you. This purchase was so much better then taking a delivery of our Mercedes which carries so much hype!!!
Abusive service department ensured I won't be returning - FamVanMan
After purchasing a used vehicle at another dealer out of state, I sought help from this dealer near home for a few Chrysler warranty issues. I waited 3 weeks to get an appointment, then dropped the vehicle of for service. Though I had explained the issues to the staff when scheduling, I also left a note in the vehicle. I believe I even preemptively thanked them for their help. I shouldn't have.
An hour later, I received a phone call from the service writer, Tom. He explained that I'd need to authorize payment of up to 2 hours labor for them to go over the list of items I requested evaluated, and that there was no way he could tell me if my NATIONWIDE CHRYSLER warranty would cover it. When I explained that I'd authorize one hour, and to do his best, Tom seemed to lose any semblance of control. He raised his voice and told me, among other things, that he didn't sell this vehicle and didn't have to honor the warranty. He told me it wasn't his problem that I bought the vehicle out of state, 3 years old with mileage on it. Wondering when the hidden cameras might pop out because his reaction was so over the top, I laughed and said, Tom, please, just try and understand my position. He erupted again, saying he didn't have time for my "b**ch list", and threatened that if I wasn't careful, he wouldn't do the work at all, after all he didn't need to. This behavior in a three year old might be called a tantrum, in an adult head of a service department I call it abusive.
The vehicle never moved from its spot on the lot all day. When I stopped in at the days end, it still hadn't been serviced. (Again, this after waiting 3 weeks to schedule the appointment) I am thankful that they didn't touch it. I didn't have to prolong the relationship. I requested my keys back without saying another word, and drove away to Elmwood Dodge in East Providence, where I have had consistent wonderful experiences (see my review on this site)
I only wonder how many military families, elderly, singles, etc. have been mistreated in this way.
AVOID THIS DEALER AT ALL COSTS!
finally bought a jeep wrangler unlimited - newtoRI
after years of debating, finally pulled the trigger. EVERYONE was wonderful to deal with. I would not hesitate to buy from them again. Personable, honest, straightforward. Nice people!
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