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I am so glad we took our Acura to Harper Acura for... - BeHappy
I am so glad we took our Acura to Harper Acura for service, even though it’s an hour away. Steven was so kind and professional. Everyone there was very friendly. We have a working air conditioner and we feel the cost was fair. They are are our go to service department.
I brought my car in after a complete failure while... - Claire G
I brought my car in after a complete failure while driving on the highway and was told by Tim that there was nothing wrong with it because it was currently running and that it was probably just because “of the way I drive”, being a female driver. A month later it did it again and they found that the transmission control needed to be replaced. When I picked it up, my car was driving very rough. I have been driving Acura and Honda for decades and had never experienced this kind of rough driving. I called and told them to which they replied “give it time and it’s probably just the way you’re driving it”. I made an appointment anyway to bring it back the following week to be looked at. A few days later Tim at the dealership called, cancelled my appointment saying there was nothing wrong with the car, give it time, it was just the way I was driving it. A week later it wouldn’t start again. I brought it back in and they said there was clearly an electrical issue with the car but they (the dealership) had no way to diagnose it and that I should seek an electrical diagnostic specialist. I did that and the electrical specialist found the issue in 2 hours. I brought the car back to the dealership with the diagnostic information at which time the service director, Joel Trail, said he didn’t believe it, there was nothing wrong with the car, and they wouldn’t look at it and had no way of diagnosing it or fixing it, after HE is the one who asked me to bring it in again. He then brought me back to his office as entertainment for his staff to watch as he told me he didn’t believe there was an issue, despite me having proof from the electrical specialist. I am now in the process of selling my Acura so I never have to deal with Gary Force Acura again. I have also filed a complaint with corporate and look forward to hearing back about a resolution.
BEWARE!!! Please shop around at other dealers before... - Moneyman
BEWARE!!! Please shop around at other dealers before spending your hard- earned money here. These people will tell you whatever you want to hear during the buying process. I purchased a car here back in July and the warning light was on when I bought the car. I pointed this out to the salesperson before I left the lot but she told me to drive the car around for a couple of days because it had been sitting and maybe it was a low battery indicator. So, once I made it home I figured out that it was a fog light that needed to be replaced. I made the salesperson aware of this along with the sales manager and was told that they would take care of it. Now no one remembers telling me that they would replace the light. I also experienced smoke and an oil leak within the first week of owning the car. I even told them about a noise that's coming from my suspension within the same week and have text messages in my phone to back everything up. After taking the car back 3 times with them telling me that they're not seeing an issue when I'm clearly seeing the oil in my garage, smoke coming out of my exhaust and hearing a noise every time I make a deep turn or pull out of my driveway. They saw the smoke the second time I took it in and replaced the oil pressure sensor which they claimed that's where my leak was coming from and told me that my car was fixed but continued to say that my suspension was fine. Guess what??? A week later it was smoking again and I'm still hearing the same noise. They looked at it once again and told me that there was a small leak but nothing that would cause damage. First of all, the leak was supposed to been fixed the last time it was brought in and second, who wants to purchase and drive a car that leaks any type of fluid, especially OIL??? Initially, I was told that they couldn't spend the money on it to fix it and they would rather give me my down payment back and send it to an auction. I was appalled. It took for me to write a bad review, for the manager to call me, after I had been making him aware of my issues asking what could they do to make it right. He told me to remove the post and they would take care of it. The only thing I wanted was for them to fix my car, especially after them telling me that they're so called certified mechanics had looked over the car and everything was good. I spoke with everyone on the phone today that's involved in my deal and now they're telling me that I never mentioned anything about my suspension, when I clearly did. So, this is why I'm reposting my review and I will not remove it because everyone needs to know what they're getting their self into when purchasing a vehicle here. No one wants to pay a car note and spend money on repairs within the first week of owning the car. I purchased this car in July and have yet had it in my possession for a full month due to me leaving it with them, getting it back and having to take it back because it's still not fixed properly. I've tried to be nice, patient and respectful but I refuse to let anyone take advantage of me or make it look like I'm lying about what I'm experiencing.
After looking at several used cars at other lots we came... - Jonathan Kilgore
After looking at several used cars at other lots we came to Acura of Chattanooga. We were instantly greeted by a salesperson who helped us find exactly what we where looking for. We went from looking at a pre-owned car to getting a new car that day. I highly recommend the staff at Acura of Chattanooga. There was no pressure and the were completely transparent through out the qhole transaction. I highly recommend you to give them a look you wont regret it.
It would be my experience that if you are not a male and... - Margo
It would be my experience that if you are not a male and have significant experience in car knowledge DO NOT trust this dealership. As a single woman, I purchased a car from this group that had numerous mechanic and safety issues. It was so disheartening to place trust in a dealership that instead of honest answers, I received blatantly lies.
Highly recommended. Good trade. Enjoyable experience. - Jay
They have a top-notch team here at Harper. We visited the Alcoa location and worked with Calder Baker who came highly recommended by a long-time friend. My wife and I could not be happier with the trade. This type of transaction can be stressful for us, but not this time. Everything clicked into place and it was an enjoyable experience. Highly recommend!