Great experience! - xx Holland
We had a great experience at Wilson County Hyundai buying our son’s first car. All of the sales people we dealt with were very helpful, friendly and efficient. We will definitely consider this dealership for our next car purchase.
Top Reviewed Specialists At This Dealership
Hyundai Sales Specialist
Very Short Senior Sally - sunsetgypsy
I came to the lot with my Son and Daughter in law. Ron Carelli meets us outside ITS COLD November 28, 2018. I need a car. Tell him price I can work with. I must be able to see over the hood when driving. So I do have any accidents. We go inside, and explaining what also is needed. We found a car ! Ron Carelli is the BEST SALESMAN I every worked with. First I drove seat up all the way and towards motor I can see over dash board. Next my daughter in law takes for road test. We both said like the car. Go in and Grey Epperson accepted my credit card. Ron very helpful. He listens. He doesn't push for extras. I talk, and will tell everybody of the great service we had today. Thank You Ron you are helping 5 familys . Gary R. Burnette explained all what was signed. Very helpful also. All done less then 4 hours.
Excellent - Jack
Great sales people. Good inventory. Was able to pick out the vehicle we wanted and drive home a little while later
Would recommend this dealership to others.
Excellent - Shaunie1970
Excellent dealership, excellent staff and very competitive prices, I will definitely deal with this company again. And will recommend them to anyone looking for a great vehicle at a great price.
A great experience - Shelbey and Ben
Cedric Toney was helpful, real and was easy to work with. He helped us get the best deal possible. I would highly recommend seeing Cedric if you are looking to purchase amd new or used car.
Awesome - redducttape05
great service all around with this dealership will be back for services! would highly recommend this dealership to anyone looking to get a great deal on a new vehicle Friendly, excited, happy people worked with me and my wife and got us EXACTLY what we wanted!!! thank you Friendship Hyundai!!!
Terrible location - do not go here - Kport3
Poor customer service and long waits best describes this location. They don’t honor appointment times. They are incredibly disorganized. You can never get someone on the phone or to call you back. They do not keep you updated on the status of your vehicle. I would not feel comfortable leaving my vehicle alone with this group. In addition to suffering through terrible customer service at the service center, if you go to this location you will have to fight the sales people who pounce on you the second you pull in to the lot. I’ve had sales people trying to sell me a vehicle before I’ve even gotten out of my car. They hover around the entrance like vultures. The service staff can’t be bothered to help you. The facility where you wait is disgusting. It is not clean at all. If you can, drive the extra time and go to one of the other dealerships near here.
My car buying experience at Hallmark was excellent! - 7595bmw2
Hallmark Hyundai and Don were both great! Everything from the test driving of the car to dealing with the finance department was a good experience. I love my Sonata!
new escape - dski43
this was the best buying experience that we have ever had. tracy work his butt off to help us. It seemed like he could not do enough for us. thanks to the dealership.
Great Service - Piggre
Mrs. Joanne is the best when it comes to customer service. The service department was pretty busy but the wait was not long at all.
Not professional - Bellsemt
Lied to mo repeatedly throughout my entire interaction with them. I bought from them because they had the vehicle I wanted. Won’t be back. Wasn’t impressed with the service department either
THIS DEALERSHIP DAMAGED MY HEADLIGHT AND REFUSES TO REPAIR! - Emmydoyle
I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!
Hollie Reid made the experience easy and comfortable for us. - Michael Weller
My old car was a 2008 Subaru Impreza, so I was looking for an upgrade. We recently moved to Knoxville so we thought we would try the local Subaru dealership. One car caught my attention, the 2018 Subaru Impreza Sport. I made an inquiry and Seth Hart (their E-Commerce Director) directed me to Hollie Reid, a relatively new dealer at Grayson. They were trying to clear their 2018's, so the Impreza Sport was on a good deal.
Hollie was always quick to get back to me and made sure she answered all of my questions. My wife and I took two test drives (another was a 2019 Impreza Limited model), and Hollie was like taking a test drive with a friend. Very warm and inviting, we talked football and how we liked the Knoxville area most of the ride.
That was all we needed, so we started the process of purchasing the car. Within a few hours of work, the car was ours. We did business with two of their financing officers, and they were a pleasure to work with, giving us time when we needed it and answered all questions.
Grayson and Hollie also offered to fix any scratches or problems with the car for free. It did take about a month to get my car in, but Hollie communicated with me often about the process. In the end my car got the touch ups it needed (while I got to drive a loaner car, a 2019 Subaru Outback).
Overall I recommend!
Murphy’s - hayley_k_m12
Mike was great! I would totally recommend others to go to him. The dealership was very friendly, helpful, and patient. My overall experience was great. Love the new car!
Best Experience Ever - Penny
Everyone went above and beyond to make sure everything was perfect. Alex was outstanding. I’m from Bowling Green, KY and had no clue there was a connection. After finding out the owners, whom I know, they have done a remarkable job on hiring excellent employees for Downtown Hyundai!!!!! Great job!
Best experience ever in purchasing a car - Libby
Brian Cosby is the best car sales consultant I have ever dealt with. No pressure, friendly, and informative. Very easy to deal with.Would recommend.
Terrible customer service - Carreview1
The financial manager, Evan Facemyer, is extremely rude and dissmive of your concerns. I bought a maintanance package with them for $500. It was a huge scam. They never followed through and when I would try to call about it they would ignore my calls. I do not recommend going to twin city Hyundai ever.
Recommended mileage services - Santa Fe
Outstanding customer service, timely and great environment to wait. Just moved to TN and I am thrilled to find a top notch dealership for my car service
Wilson County Hyundai