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the people there are friendly , great experience ,... - hlafever
the people there are friendly , great experience , knowledgeable , would recommend to anyone looking to have their vehicle serviced , everything goes smooth and it was just a pleasure
I had a great experience and a very good guy who helped... - susanthomas326
I had a great experience and a very good guy who helped me get to dealership and took care of me quickly and affordable I would tell others about Ford dealership of Franklin
The service department does excellent work.... - paul.r.nutsch
The service department does excellent work. Communication from the ticket writers though leaves a lot to be desired. I have been bringing my Ranger here for 2 1/2 yrs, and the communication has been getting worse. Will not go back.
Bates Ford is an excellent place to buy or service your... - JojoFlatt
Bates Ford is an excellent place to buy or service your ford vehicle. I haven't bought from anyone else in over 12 yrs and my husband has dealt with Tony (owner) personally his whole life. Just good folks with a wonderful, helpful and attentive service dept. The service manager Paul goes above and beyond to satisfy. I'll always buy from them!
I was in a hurry and they fixed my tire in just a few... - lmcgee
I was in a hurry and they fixed my tire in just a few minutes. The tire manager was very pleasant and took care of my problem quickly.
Olson and Jamie were helpful , courteous , and explained... - Kspaschall71
Olson and Jamie were helpful , courteous , and explained all services needed . Olson and Jamie continued to contact me with progress of vehicle . Olson also contacted me tj let me know when to expect vehicle service o be completed . Highly recommend Taylor Ford service department .
Love doing business with Union City Ford Lincoln Mercury!... - BigGirl
Love doing business with Union City Ford Lincoln Mercury! They are some of the nicest people. From buying to service to buying! The Service Dept. is tops. They always keep you informed of your car. Discuss with you what is needed now and what you may need to think about for your next visit. They listen to concerns you might have and always take time to discuss them with you. Send reminders for oil changes and let you know about recalls. Making an appointment is easy and they are so efficient. I tell everyone of my experiences there!!!
Service - Mac
I always get great service. This is why I keep coming back. If the service wasn’t good I would take my truck somewhere else. No one else has worked on it.
Thank you again and again! - aikijitsu86
A simple oil change and again, another review. From the peaceful waiting area to the amazing staff, I am always treated with absolute courtesy and professionalism coupled with compassion. The cost on each occasion has been fair and presented really well. No matter the position of each person, all have key knowledge of every process throughout the dealership. Really rare in my view. They always express an interest in me as well. I look forward to each visit. The business model is simply off the charts exceptional. See you soon!!!
Excellent Service and a 5 Star Rating - melharley862
Shortly after arriving in Gatlinburg, TN, ( 550 miles from home) our Ford Edge broke down. We contact Rocky Top Ford's Service Department and spoke with Daniel. He told us that they were closing in just a few short hours on Christmas Eve and asked us to bring in the Edge right away. As soon as we got there the technicians began diagnosing the problems. They soon realized that parts would need to be ordered so it would be a few days until our Edge could be fixed. They were extremely professional, friendly and accommodating. They even loaned us a Courtesy Vehicle. to get us thru Christmas. On the 26th Daniel called us to tell us our vehicle was ready for pickup. Problem solved! To our surprise, the price for the repair was very reasonable. Our special thanks to Daniel, the technicians, and staff at Rocky Top Ford. We greatly appreciate your southern hospitality!
Recently visited dealer for service, treated very poorly.... - Ryan
Recently visited dealer for service, treated very poorly. Had difficulty getting information about my vehicle as was spoken down to when I had questions. I simply wanted someone to listen to my concerns and help me understand what was causing problems. The service rep was pleasant but not very helpful. When I spoke to the service manager, it was evident that he was very perturbed. I will not go back to this dealership.
The service department was great to work me in (I tried... - bwheeley
The service department was great to work me in (I tried to be there as soon as they opened.) they offered me a ride back to work (next door to the dealership) which I appreciated VERY much .... but walked.
They mentioned a recall and i am not sure if it was "fixed" on this trip or not. Perhaps someone could let me know if they did in fact take care of the recall.
overall very positive.
I have dealt with Jerry Duncan Ford service several times... - jcharckon
I have dealt with Jerry Duncan Ford service several times and never felt appreciated or welcome. I have also had my oil changed their and when I got my car back my hood latch cable was broke. Now I never opened the hood so it wasn't me that broke it. But they want to charge me $175 to fix what they broke. My Focus also shutters all the time and they won't fix the warrentied transmission because they claim it is in spec. Will never use them again for anything. I will drive for miles to get service somewhere else.
The service department at ETF in recent months has... - Trek1
The service department at ETF in recent months has increased their pricing, replaced personnel and started pushing fuel additives. Additionally, you also have to pay an $7.00 extra with your oil change to obtain a Motorcraft brand oil filter. Won’t be returning here again and suggest other Ford owners look elsewhere.
spare tire does not fit - rodney.roach
the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right,
Everyone please read and be aware of this Dealership and... - eagleagellc
Everyone please read and be aware of this Dealership and their service
About 6 months ago I scheduled my 2019 Ford F-450 Platinum to have my upper oil pan seals replaced while I was out on vacation . (Upper oil pan gaskets it’s a big job requires dropping the transmission ) truck at 60,000 miles
When I return after 2 weeks they tell me they are sorry and they haven’t even started on it
Once the truck is finally done and I get it back , I go to check my oil and the dipstick is completely jammed in the block
They told me to bring it back in
At that point I was changing my oil every 5 k miles till I could bring it in to get it fixed Because I could not check the oil level
PLEASE UNDERSTAND. This means the service people didn’t bother checking the oil level after installing tranny back in and putting oil in there !!!
Jiffy lube does that to make sure to show the customer that the oil level is full
During this time from 60k-105 k I was still dripping oil
At 105k I bring the truck back in ( I travel for work so miles add up quick)
Once they get the truck back and replace all the oil gaskets again and drop the transmission again to service it they call me and tell me it is done
THAT MORNING I pick up the truck and by the end of the day my engine is KNOCKING!!!!
I return the truck the same day and they diagnose and tell me it had nothing to do with them that my injector failed and that I am no longer under warranty!!
I have no idea what they did but these 6.7 just don’t blow like that .
It took me four months of fighting with them and they would not budge to cover it
So after months and months FORD CORPORATE helped me out and I still had to pay for $5000
Keep in mind this kept me out of work Etc for month
I finally gave in and paid $5000 and got my truck back about 4 months later
Their manager service staff and the service manager there Had absolutely zero to non-communication and updates with me
had absolutely zero to non-communication and updates with me
I had to call every few days to keep bugging them and asking for updates and only got empty promises from them . Until one morning I get a random text saying thank you for your service and I had again to call to ask what the status was
To everyone out there please save yourself the hassle and money from dealing with this place it was an absolute nightmare that I wouldn’t recommend this to happen to anyone.
The customer service I received was terrible
I just paid $85,000 for this truck last year and this is the king of service I got
Go to any dealership but this one for sales or for service So you don’t risk the customer service that was provided to me
Matthew did a great job. Even when I had a problem with... - trishphi36
Matthew did a great job. Even when I had a problem with the Cadillac he made sure that I brought it back and it is getting repaired.
I have a 2019 Exployer. I have received 3 recalled... - Neverbyfromthereagain
I have a 2019 Exployer. I have received 3 recalled letters, every time I call for an appointment, either they didn't have the part or they say that it didn't apply to me. After reading the letter to the person, he finally gave me an appointment 🤔.
Just got a new 2020 eco sport and sales person Rachel was... - Maria
Just got a new 2020 eco sport and sales person Rachel was awesome also the credit department excellent I recommend this dealership anytime and ask for Rachel you will not be disappointed...