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While driving home from work Sunday morning (09/06/2020)... - Tee's VW
While driving home from work Sunday morning (09/06/2020) my engine light comes on. I stopped by a local AutoZone and asked if they were able to do a diagnostic reading on my VW GTI . Due to covid 19 the employee informed me they could not enter anyone's vehicle. But he informed me that I could use the reader and bring it back so that he could print out the results. The AutoZone employee printed out the sheet and explained to me that code P2015 indicated something was wrong with the intake manifold/sensor. I took a picture of the print out and sent it along with a text message to my VW Service Advisor (Ryan Parker). Now keep in mind this was on a Sunday. His day off. Ryan text me back informing me that he had seen that code before. He asked if I could bring it by the dealership first thing Tuesday morning due to Monday being Labor Day and their service department close. I dropped my vehicle off Tuesday morning and within a short time Ryan called informing me that it was the intake manifold and it was covered under Volkswagen warranty. Later on that evening Ryan called me back informing me that my vehicle was ready for pickup. I asked if it was alright to pick it up the next day and Ryan informed me that I could. Upon receiving my vehicle it had been washed. Which it really needed it (lol). Hats off to Ryan Parker for being such an outstanding VW Advisor and reaching out to me on his day off. Nothing but praise to the Outstanding Service Advisors at Village Volkswagen of Chattanooga Tennessee. Ryan Parker, Charolene Smith, Jacob Widener and Steve Gaverick. (Five Stars *****) (A+) keep up the good work and YOU GUYS ROCK!!!!
Top Reviewed Service Specialists At This Dealership
Service Express Advisor
Very friendly and accommodating - GK
Exemplified great customer service, was very helpful and efficient, went above and beyond addressing other problems I hadn’t came in with. Service was free!
Jennifer is the best service adviser I have dealt with.... - chipellers
Jennifer is the best service adviser I have dealt with. She is professional, attentive, and friendly. If you have a Volkswagen take it to her. You will not be disappointed.
The service department provided an excellent experience.... - A. McCord
The service department provided an excellent experience. The service advisor was very courteous and friendly. She did her best to make me feel welcome. It was a great experience overall.
LIES - WORST service, experience, productI purchased a... - Jon Floyd
LIES - WORST service, experience, product
I purchased a Passat February 2020 with a Solid Gold Warranty. August 2020 the turbo engine went out and I dropped the car off at Volkswagen, Cool Springs, TN. I spoke with Ashley, Service Advisor about the car and she wanted me to know that they had new ownership that day and no one was working and for me to call back. In another call, she stated the part was ordered August 8th and expect the car Aug. 10, 2020. I asked for a loaner and she said no. She said if they get a car back then she would call. This call wasn’t returned and I called again to ask once more for a loaner and same- no. Ashley was sarcastic, rude and dishonest; I asked to speak with the person over her and she told me no, he was in a meeting and I did not get a return call. The person I was supposed to speak with was Josh Corbitt.
At this point, I’ve spent $1,000 of my own money in a car rental. I asked Ashley for a refund from VW, again, another no. I asked what should I do, her response was I don’t know, again, asked to speak with her boss and denied. I contacted VW Corporate and spoke to Mitch, he said they didn’t have to give me a rental and he would call me back to check on the status of the repair; he was supposed to call me 8/10/2020 and he never called. I called a VW dealer out of state who was kind to tell me the part I need is on the shelf at another dealer, but it would have to be released to Cool Springs.
I couldn’t continue to pay for a rental car and I was denied a loaner from the dealer multiple times, corporate was no help so I had to get a 2nd car loan and buy another car since I couldn’t afford the rental. I am now paying for 2 cars and 2 insurances, add on another set of tags and license fees. I am out thousands at this point and again, the part is on a shelf at another dealer.
9/29/2020- Nick Cancellar, Area Manager returned my call at 4:59pm. He informed me of all the problems they had with Ashley and she was terminated for poor performance. KEY POINT - they knew of her poor performance and didn’t verify customer issues and my car is on their lot. I expect you to know something of my car, you knew she was a low performer, you knew how she treated customers poorly, you are expected to know what property is sitting on your lot and you failed to verify anything with paperwork in/on/around her desk/mailbox. YOU literally did nothing. Nick stated that the part order was cancelled and ROs was not given to him. He stated the part was escalated to RED Warranty. He stated my warranty does provide a rental car and that I need to get him the receipts for reimbursement. I got them the receipts and Josh told me NO on the reimbursement, I have to wait for the Passat to be repaired. That is not what Nick told me. Nick mentioned about buying the Passat from me, when I mentioned that to Josh he literally laughed at me and said no.
So now I’m out many thousands of dollars in car payments, tags, license, rental fees and multiple insurances over a product that is available and no one is willing to help me by honoring a quality part that again is available at other locations. Josh now says the part should be in MAY 2021, you will have this car more than me. VW – you have had my car since August and the part is available and yet I am out thousands of dollars and my credit score dropped due to a 2nd loan.
This entire experience with VW has been seriously disappointing, I have always been a fan of VW but this really makes you want to try another manufacturer.
I have used this dealer on several occassions for... - veedub
I have used this dealer on several occassions for service. They are incompetent and have actually lied to me about the repairs that they performed. On my EuroVan, they claimed that the shift rod was bent and made me wait a week for parts. I asked for the replaced parts and later discovered that there was nothing wrong with the rod. The part that was broken was a little $2.00 bushing. It was not included in the bag of parts. On another occassion, they replaced the engine control module under warranty and did not bother to tell me that my other keys would need to be reprogrammed. This is not a trivial matter when you live 120 miles away.
Perfect - mojo
Anthony Moore is a excellent car salesman he took great care me, I would recommend anyone for Anthony thank you my experience overall was great.
I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney
I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town.
thanks pro auto
Great service - Joy19
Quick, efficient, budget friendly service. Staff very knowledgeable and kind. I would highly recommend this dealership for all of your service needs and concerns, you'll be in good hands.